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Service Bdc Manager Jobs in Clinton, MA (NOW HIRING)

Harr Motor Group

Service BDC Supervisor

Worcester, MA · On-site

$60/hr

The Service BDC Supervisor is a leadership support role responsible for assisting in the daily ... Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ...

Harr Motor Group

Service BDC Supervisor

Worcester, MA

$60/hr

The Service BDC Supervisor is a leadership support role responsible for assisting in the daily ... Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ...

Harr Motor Group

Service BDC Supervisor

Worcester, MA

$60/hr

The Service BDC Supervisor is a leadership support role responsible for assisting in the daily ... Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ...

Harr Motor Group

Service BDC Supervisor

Worcester, MA · On-site

$60/hr

The Service BDC Supervisor is a leadership support role responsible for assisting in the daily ... Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ...

Harr Motor Group

Sales BDC Supervisor

Worcester, MA · On-site

$60/hr

Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ... Our team is passionate about delivering top-tier service and representing industry-leading ...

Harr Motor Group

Sales BDC Supervisor

Worcester, MA

$60/hr

Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ... Our team is passionate about delivering top-tier service and representing industry-leading ...

Harr Motor Group

Sales BDC Supervisor

Worcester, MA · On-site

$60/hr

Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance ... Our team is passionate about delivering top-tier service and representing industry-leading ...

Harr Motor Group

Sales BDC Agent

Worcester, MA · On-site

Prior BDC, call center, sales, or customer service experience preferred * Automotive industry experience a plus but not required -- we will train the right candidate * Familiarity with CRM software ...

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Service Bdc Manager information

See Clinton, MA salary details

$20.8K

$75.8K

$126.6K

How much do service bdc manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for service bdc manager in Clinton, MA is $75,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What cities near Clinton, MA are hiring for Service Bdc Manager jobs?

Cities near Clinton, MA with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Clinton, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $75,844 per year, or $36.5 per hour.

Service BDC Supervisor

Harr Motor Group

Worcester, MA • On-site

$60/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted yesterday

Job description

Join Our Team as a Service BDC Supervisor!

Position: The Service BDC Supervisor is a leadership support role responsible for assisting in the daily operations of our high-volume Service Business Development Center team. Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance, and ensure that every customer opportunity is handled accurately and professionally. The primary goal is to support a high-performing BDC team that consistently sets quality appointments, meets daily goals, and delivers an exceptional customer experience across our Toyota and CDJR brands.

Why Work For Harr?
  • 40-hour work week
  • Stable family-owned business
  • 2 weeks paid vacation to start
  • Childcare reimbursement
  • College scholarship for employees' children
  • Medical/Dental/401(k) benefits
  • Paid training
  • Compensation: Hourly + Monthly Bonus ($60+ annually)
Key Responsibilities
  • Supervise and support daily BDC agent activity, ensuring tasks are completed accurately and on time
  • Set, communicate, and enforce daily agent goals to drive consistent team performance
  • Train and mentor agents on best practices, word tracks, and outreach strategies
  • Manage a variety of customer lists to boost outreach and maximize daily contact opportunities
  • Monitor and follow up on no-shows, verifying VINs and customer contact information to recover missed appointments
What We're Looking For
  • Prior experience in a BDC supervisory, team lead, or service coordination role preferred
  • Strong leadership, coaching, and team accountability skills
  • Excellent verbal and written communication abilities
  • Highly organized with the ability to manage multiple priorities and people simultaneously
  • Confident decision-maker who can problem-solve in a fast-paced environment
  • Proficiency in CRM platforms
  • Knowledge of Toyota and/or CDJR service operations a plus
  • Able to collaborate with Service and Parts managers
  • Direct report to BDC Director
About Harr Motor Group Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.
 

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