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Service Bdc Manager Jobs in Georgetown, MA (NOW HIRING)

Route 128 Honda

BDC Customer Care Specialist

Reading, MA · On-site

$55K - $80K/yr

As a BDC Customer Care Specialist, you'll be the first point of contact for many of our customers ... our CRM system * Work closely with our Sales and Service teams to ensure a seamless customer ...

Route 128 Honda

BDC Customer Care Specialist

Reading, MA · On-site

$55K - $80K/yr

As a BDC Customer Care Specialist, you'll be the first point of contact for many of our customers ... our CRM system * Work closely with our Sales and Service teams to ensure a seamless customer ...

Route 128 Honda

BDC Customer Care Specialist

Reading, MA · On-site

$55K - $80K/yr

As a BDC Customer Care Specialist, you'll be the first point of contact for many of our customers ... our CRM system * Work closely with our Sales and Service teams to ensure a seamless customer ...

Route 128 Honda

BDC Customer Care Specialist

Reading, MA · On-site

$55K - $80K/yr

As a BDC Customer Care Specialist, you'll be the first point of contact for many of our customers ... our CRM system * Work closely with our Sales and Service teams to ensure a seamless customer ...

asburyauto

BDC Sales - Toyota Boston

Medford, MA · On-site

$60K - $80K/yr

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of ... Excellent customer service skills and motivation to be successful * High volume incoming and ...

asburyauto

BDC Sales - Toyota Boston

Medford, MA · On-site

$60K - $80K/yr

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of ... Excellent customer service skills and motivation to be successful * High volume incoming and ...

asburyauto

BDC Sales - BMW/MINI Boston

Boston, MA · On-site

$50K - $60K/yr

Stock Awards (select management and front-line team members eligible) Insurance / Retirement ... Opportunities to join our community service initiatives, which includes paid volunteer hours

asburyauto

BDC Sales - BMW/MINI Boston

Boston, MA · On-site

$50K - $60K/yr

Stock Awards (select management and front-line team members eligible) Insurance / Retirement ... Opportunities to join our community service initiatives, which includes paid volunteer hours

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Georgetown, MA

Service Bdc Manager information

See Georgetown, MA salary details

$21.1K

$76.9K

$128.4K

How much do service bdc manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for service bdc manager in Georgetown, MA is $76,917.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,400.00 and $95,000.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Georgetown, MA?

For Service Bdc Manager jobs in Georgetown, MA, the most frequently searched job titles are:

What cities near Georgetown, MA are hiring for Service Bdc Manager jobs?

Cities near Georgetown, MA with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Georgetown, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $76,917 per year, or $37 per hour.

Service BDC Representative-Lyon-Waugh Auto group

Lyon-Waugh Auto Group

Peabody, MA • On-site

$50K - $65K/yr

Full-time

Retirement, PTO

Re-posted 3 days ago

Job description

Job Type
Full-time
Description
Join Our Team as a Full-Time Service BDC Representative!
The Lyon-Waugh Auto Group is searching for positive, driven individuals to join our diverse team as Full-Time Service BDC Representatives. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service-we can't wait to hear from you!
Schedule: Monday-Saturday, with one scheduled weekday off
Compensation Plan: Base hourly rate of $20-$25, plus monthly bonus
Estimated Annual Compensation Range: $50,000.00-$65,000.00
What You'll Be Doing:
  • Welcome clients in person at the desk or on the phone
  • Schedule service appointment
  • Schedule valet pick up appointments, working with valet drivers
  • Schedule deliveries
  • Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
  • Assist clients with common questions and direct them to appropriate personnel
  • Contact clients with open recalls, campaigns, special order parts
  • Other duties assigned by management team

What we can offer you:
  • Comprehensive benefits package
  • 401(k) options with company match
  • PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
  • longevity bonuses and paid trips
  • Employee discounts on service, parts, and vehicle purchases
  • Opportunities for tickets to concerts and sporting events
  • Employee referral bonus
  • Smoke free campuses

Requirements
What We're Looking For:
• Previous experience in automotive BDC preferred, but will train the right candidate
• Clear, professional communication skills-both verbal and written
• Proficient with Microsoft Word, Outlook, and Excel
• Strong attention to detail
• Highly organized and dependable
• Confident phone presence with a friendly, helpful tone
If this sounds like the right fit for you, we'd love to connect. Apply today and take the next step in your career with the Lyon-Waugh Auto Group!

Apply