Telecom Business Analyst
Dallas, TX · On-site
You will work closely with cross-functional teams, including marketing, sales, product development, and service assurance, to enhance our service offerings and optimize promotional strategies. Roles ...
Telecom Business Analyst
Dallas, TX · On-site
You will work closely with cross-functional teams, including marketing, sales, product development, and service assurance, to enhance our service offerings and optimize promotional strategies. Roles ...
Telecom Business Analyst
Dallas, TX · On-site
You will work closely with cross-functional teams, including marketing, sales, product development, and service assurance, to enhance our service offerings and optimize promotional strategies. Roles ...
Telecom Business Analyst
Dallas, TX · On-site
You will work closely with cross-functional teams, including marketing, sales, product development, and service assurance, to enhance our service offerings and optimize promotional strategies. Roles ...
Telecom Business Analyst
Dallas, TX · On-site
You will work closely with cross-functional teams, including marketing, sales, product development, and service assurance, to enhance our service offerings and optimize promotional strategies. Roles ...
Telecom Business Analyst
Dallas, TX · On-site
You will work closely with cross-functional teams, including marketing, sales, product development, and service assurance, to enhance our service offerings and optimize promotional strategies. Roles ...
Partner Success Center Agent
Lanham, MD · On-site
$15 - $19.75/hr
Operating within the Service Assurance organization, the PSC Agent acts as the primary interface between customers and technical operations, ensuring transparent communication, disciplined incident ...
Partner Success Center Agent
Lanham, MD · On-site
$15 - $19.75/hr
Operating within the Service Assurance organization, the PSC Agent acts as the primary interface between customers and technical operations, ensuring transparent communication, disciplined incident ...
Partner Success Center Agent
Lanham, MD · On-site
$15 - $19.75/hr
Operating within the Service Assurance organization, the PSC Agent acts as the primary interface between customers and technical operations, ensuring transparent communication, disciplined incident ...
Partner Success Center Agent
Lanham, MD · On-site
$15 - $19.75/hr
Operating within the Service Assurance organization, the PSC Agent acts as the primary interface between customers and technical operations, ensuring transparent communication, disciplined incident ...
At least 4-6 years of experience in Digital Operations, Business Operations, Service Assurance, IT Operations, or Service Management. * Minimum 2 years of hands-on experience supporting digital ...
At least 4-6 years of experience in Digital Operations, Business Operations, Service Assurance, IT Operations, or Service Management. * Minimum 2 years of hands-on experience supporting digital ...
OSS Test & Automation Engineer
Lanham, MD · On-site
$46 - $60.75/hr
At the same time, you will tightly collaborate with internal Service Assurance and Service Delivery teams to gather requirements, transfer knowledge about the developed automation processes, and ...
OSS Test & Automation Engineer
Lanham, MD · On-site
$46 - $60.75/hr
At the same time, you will tightly collaborate with internal Service Assurance and Service Delivery teams to gather requirements, transfer knowledge about the developed automation processes, and ...
Customer Service Agent
Richardson, TX · On-site
$17/hr
Service Assurance Center Specialists also assist with Post Watch™, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of ...
Quick apply
Customer Service Agent
Richardson, TX · On-site
$17/hr
Service Assurance Center Specialists also assist with Post Watch™, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of ...
Customer Service Agent
Richardson, TX · On-site
$17/hr
Service Assurance Center Specialists also assist with Post Watch™, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of ...
Customer Service Agent
Richardson, TX · On-site
$17/hr
Service Assurance Center Specialists also assist with Post Watch™, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of ...
The Service Quality Manager for Rentals is responsible for developing, implementing, training, and continuously improving Standard Operating Procedures (SOPs), service assurance practices, and ...
The Service Quality Manager for Rentals is responsible for developing, implementing, training, and continuously improving Standard Operating Procedures (SOPs), service assurance practices, and ...
Customer Service Agent
Richardson, TX · On-site
$17/hr
Service Assurance Center Specialists also assist with Post Watch, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of ...
Customer Service Agent
Richardson, TX · On-site
$17/hr
Service Assurance Center Specialists also assist with Post Watch, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of ...
Assurance Director
Stamford, CT · On-site
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Assurance Director
Stamford, CT · On-site
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
OSS Test & Automation Engineer
$46 - $60.75/hr
At the same time, you will tightly collaborate with internal Service Assurance and Service Delivery teams to gather requirements, transfer knowledge about the developed automation processes, and ...
OSS Test & Automation Engineer
$46 - $60.75/hr
At the same time, you will tightly collaborate with internal Service Assurance and Service Delivery teams to gather requirements, transfer knowledge about the developed automation processes, and ...
Assurance Director
San Jose, CA · On-site
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Assurance Director
San Jose, CA · On-site
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Assurance Director
Costa Mesa, CA · On-site
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Assurance Director
Costa Mesa, CA · On-site
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Assurance Director
Costa Mesa, CA · On-site
$180 - $265/hr
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
New
Assurance Director
Costa Mesa, CA · On-site
$180 - $265/hr
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
New
Wireless Tester
Greenwood Village, CO · On-site
Researches, designs and documents tests and test systems, service assurance, and monitoring platforms and related technologies in support of Fixed Wireless, Wi-Fi, and Mobile Wireless cores and ...
Wireless Tester
Greenwood Village, CO · On-site
Researches, designs and documents tests and test systems, service assurance, and monitoring platforms and related technologies in support of Fixed Wireless, Wi-Fi, and Mobile Wireless cores and ...
Service Assurance information
See salary details
$15.38 - $17.44
6% of jobs
$17.44 - $19.49
4% of jobs
$19.49 - $21.55
11% of jobs
$22 is the 25th percentile. Wages below this are outliers.
$21.55 - $23.60
18% of jobs
The median wage is $25.40 / hr.
$23.60 - $25.66
13% of jobs
$25.66 - $27.71
6% of jobs
$29.23 is the 75th percentile. Wages above this are outliers.
$27.71 - $29.76
23% of jobs
$29.76 - $31.82
13% of jobs
$31.82 - $33.87
2% of jobs
$33.87 - $35.93
2% of jobs
$35.93 - $37.98
2% of jobs
$15
$26
$37
How much do service assurance jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for service assurance in the United States is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $29.57 per hour, depending on experience, location, and employer.
What is the difference between Service Assurance vs Network Operations Technician?
| Aspect | Service Assurance | Network Operations Technician |
|---|---|---|
| Credentials | Certifications like Cisco CCNA, network fundamentals | Certifications such as Cisco CCNA, network troubleshooting |
| Work Environment | Monitoring, analyzing, and ensuring service quality in telecom or IT | Maintaining and troubleshooting network hardware and software |
| Employer & Industry | Telecom, IT service providers, network companies | Telecom, internet service providers, network support firms |
Service Assurance focuses on ensuring overall service quality, monitoring network performance, and resolving issues proactively. Network Operations Technicians handle the day-to-day maintenance, troubleshooting, and repair of network hardware and software. While both roles require similar certifications and work in related environments, Service Assurance emphasizes service quality management, whereas Network Operations Technicians focus on technical network support and repairs.
How does a service assurance professional typically interact with other departments to ensure service reliability?
Service Assurance professionals frequently collaborate with departments such as Network Operations, Customer Support, and IT to proactively monitor and resolve service issues. They often act as a bridge between technical teams and business units, coordinating incident response and ensuring clear communication during outages or degradations. This cross-functional teamwork is essential for quickly identifying root causes and implementing long-term solutions to maintain high service standards.
What does a service assurance agent do?
A service assurance agent monitors and maintains the quality and reliability of services, often in telecommunications or IT environments. They troubleshoot issues, ensure service level agreements are met, and use tools like network monitoring software to identify and resolve problems promptly.
What are the key skills and qualifications needed to thrive as a service assurance professional, and why are they important?
To excel in Service Assurance, you need a solid understanding of IT service management principles, incident/problem resolution, and analytical skills, often supported by a degree in IT or a related field. Familiarity with monitoring tools like SolarWinds, ServiceNow, or Nagios, as well as ITIL certifications, is typically required. Strong communication, attention to detail, and the ability to work under pressure distinguish top performers in this role. These skills are crucial for maintaining high service quality, minimizing downtime, and ensuring customer satisfaction in complex technical environments.
What is service assurance?
Service Assurance refers to the processes and technologies used by organizations, particularly in telecommunications and IT, to ensure that their services meet predefined quality standards and deliver a consistent customer experience. This involves monitoring, managing, and improving the performance and reliability of services, as well as quickly identifying and resolving issues that could impact customers. Service Assurance teams use tools and analytics to proactively detect faults, minimize downtime, and optimize service delivery.
More about Service Assurance jobs
What are the most commonly searched types of Service Assurance jobs? The most popular types of Service Assurance jobs are:
What job categories do people searching Service Assurance jobs look for? The top searched job categories for Service Assurance jobs are:
Contractor
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Job description
Telecom Business Analyst
Location: Dallas, TX
Job Type: 6+ months Contract
Overview:
As a Senior Business Analyst, you will play a crucial role in analyzing market trends, customer behavior, and sales performance to drive strategic decision-making. You will work closely with cross-functional teams, including marketing, sales, product development, and service assurance, to enhance our service offerings and optimize promotional strategies.
Roles & Responsibilities:
Market Analysis: Conduct in-depth market research and analysis to identify trends, opportunities, and competitive positioning within the telecom sector, particularly focusing on service assurance and customer service quality.
Data Analysis: Utilize advanced data analytics tools to interpret sales data, customer insights, and service performance metrics, providing actionable recommendations to stakeholders.
Promotional Strategy: Collaborate with the marketing team to design and evaluate promotional campaigns related to service assurance, ensuring alignment with business objectives and target audiences.
Sales Performance Evaluation: Analyze sales metrics and service assurance indicators to assess performance against targets, identifying areas for improvement and growth.
Stakeholder Communication: Present findings and recommendations to senior management and other stakeholders, ensuring data-driven decision-making, particularly in the context of service quality enhancements.
Cross-functional Collaboration: Work closely with product managers, marketing, sales, and service assurance teams to ensure cohesive execution of strategies and initiatives.
Documentation and Reporting: Prepare comprehensive reports and documentation, highlighting key insights, progress updates, and strategic recommendations related to service quality and customer satisfaction.
Requirements:
10-13 years of experience as a Business Analyst in the telecom industry, with a strong emphasis on marketing, promotions, sales, and service assurance.
Proficient in data analysis tools (e.g., SQL, Excel, Tableau) and CRM systems.
Strong analytical and problem-solving skills, with the ability to interpret complex data sets related to service performance.
Excellent communication and presentation skills, with experience in stakeholder management.
Ability to work in a fast-paced environment
Preferred Skills:
Knowledge of telecom products and services, market dynamics, customer segmentation, and service assurance metrics.
Familiarity with TM Forum frameworks and standards such as eTOM (enhanced Telecom Operations Map) and SID (Shared Information/Data Model) for improving operational efficiency and customer service quality.
Experience with digital marketing strategies and tools.
About Abode TechZone
Sourced by ZipRecruiter
Abode is fast-growing staffing corporation, business growth depends on putting the right people in place — the professional talent that sets your organization apart from the competition. Abode’s vision is to provide best ever IT’s Staff Solutions services with an effective strategy which can address market fluctuations in key areas, such as time, cost, risk, flexibility, control, and expertise. We target to connect our partners with the best professional talent you need.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
New York, NY, US
Year founded
2019