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Service Assurance Manager Jobs in Minnesota (NOW HIRING)

Forvis Mazars

Manager, Assurance - 2237012

Minneapolis, MN · On-site

$116K - $140K/yr

The Assurance team delivers independent, objective services that bring transparency and confidence ... Manage the planning and execution of audit engagements, ensuring effective coordination of ...

CoreCivic

Manager, Quality Assurance

Appleton, MN · On-site

$79K - $83K/yr

$79,323.77 - $83,289.96 per year At CoreCivic, our employees are driven bya deep sense of service ... We are currently seeking a Manager, Quality Assurance whohas a passion for providing the highest ...

RSM

Assurance Learning Manager

Minneapolis, MN · On-site

$116K - $140K/yr

We are the leading provider of professional services to the middle market globally, our purpose is ... manager of assurance curriculum content development. This role is ideal for someone who is ...

CoreCivic

Manager, Quality Assurance

Appleton, MN · On-site

79,323.77 - 83,289.96 per year At CoreCivic, our employees are driven bya deep sense of service ... We are currently seeking a Manager, Quality Assurance whohas a passion for providing the highest ...

Pilgrim

QA Supervisor

Cold Spring, MN · On-site

$60 - $80/hr

Manage hourly QA technicians, including scheduling and timekeeping using Kronos, and complete tasks ... service and follows the company vesting schedule; * Base salary range of $ 60,591 - 73,618

JBS Foods

QA Supervisor

Cold Spring, MN · On-site

$60 - $80/hr

Manage hourly QA technicians, including scheduling and timekeeping using Kronos, and complete tasks ... of service and follows the company vesting schedule; * Base salary range of $60,591-73,618;

New

Pilgrim's

QA Supervisor

Cold Spring, MN · On-site

Manage hourly QA technicians, including scheduling and timekeeping using Kronos, and complete tasks ... of service and follows the company vesting schedule; * Base salary range of $60,591-73,618;

Pilgrim's

QA Supervisor

Cold Spring, MN · On-site

$60K - $73K/yr

Manage hourly QA technicians, including scheduling and timekeeping using Kronos, and complete tasks ... of service and follows the company vesting schedule; * Base salary range of $60,591-73,618;

Pilgrim's

QA Supervisor

Cold Spring, MN · On-site

$60K - $73K/yr

Manage hourly QA technicians, including scheduling and timekeeping using Kronos, and complete tasks ... of service and follows the company vesting schedule; * Base salary range of $60,591-73,618;

JBS Imports

QA Supervisor

Cold Spring, MN · On-site

$60K - $73K/yr

Manage hourly QA technicians, including scheduling and timekeeping using Kronos, and complete tasks ... of service and follows the company vesting schedule; * Base salary range of $60,591-73,618;

Pilgrim's

QA Supervisor

Cold Spring, MN · On-site

$60K - $73K/yr

Manage hourly QA technicians, including scheduling and timekeeping using Kronos, and complete tasks ... of service and follows the company vesting schedule; * Base salary range of $60,591-73,618;

Pilgrim's

QA Supervisor

Cold Spring, MN

$60K - $73K/yr

Manage hourly QA technicians, including scheduling and timekeeping using Kronos, and complete tasks ... of service and follows the company vesting schedule; * Base salary range of $60,591-73,618;

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Showing results 21-40

All JobsService Assurance JobsService Assurance Manager JobsService Assurance Manager Jobs in Minnesota

Service Assurance Manager information

See Minnesota salary details

$60.2K

$120.5K

$155.2K

How much do service assurance manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service assurance manager in Minnesota is $120,474.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,200.00 and $131,700.00 per year, depending on experience, location, and employer.

What is a service assurance manager?

A Service Assurance Manager is a professional responsible for ensuring that IT services meet established quality standards and are delivered reliably to customers. They oversee the monitoring, management, and improvement of service performance, quickly addressing issues to minimize downtime and disruptions. Their role often involves coordinating between technical teams, analyzing performance metrics, implementing process improvements, and ensuring compliance with service level agreements (SLAs). They play a key role in customer satisfaction and operational efficiency within an organization.

What are the key skills and qualifications needed to thrive as a service assurance manager?

To thrive as a Service Assurance Manager, you need in-depth knowledge of IT service management (ITSM), incident/problem management, and a relevant degree, often supported by ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, and monitoring platforms is typically required. Strong analytical thinking, stakeholder communication, and leadership skills help drive service quality and coordinate cross-functional teams. These competencies ensure uninterrupted service delivery, rapid incident resolution, and high customer satisfaction in complex IT environments.

How does a service assurance manager typically collaborate with other departments to resolve service issues?

A Service Assurance Manager regularly works with cross-functional teams such as IT operations, customer support, and network engineering to quickly identify and resolve service disruptions. This collaboration often involves leading incident review meetings, coordinating root cause analysis, and facilitating communication between technical and non-technical stakeholders. By fostering strong interdepartmental relationships, the Service Assurance Manager ensures that incidents are addressed efficiently and that service restoration is prioritized, ultimately improving customer satisfaction and minimizing downtime.

What is the difference between Service Assurance Manager vs Network Operations Center (NOC) Technician?

AspectService Assurance ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, telecommunications, or related field; certifications like Cisco CCNA or Network+ are common.Often requires a high school diploma or associate degree; certifications like CompTIA Network+ or Cisco CCNA are beneficial.
Work EnvironmentOversees service quality, manages teams, and coordinates with technical staff in office or remote settings.Monitors network systems, troubleshoots issues, and works in a control room or data center environment.
Employer & Industry UsageFound in telecom, IT service providers, and large enterprise companies.Common in telecom, internet service providers, and data centers.

The Service Assurance Manager focuses on ensuring overall service quality, managing teams, and strategic planning, while the Network Operations Center Technician handles real-time network monitoring and troubleshooting. Both roles are essential in maintaining network reliability but differ in scope and responsibilities.

What are popular job titles related to Service Assurance Manager jobs in Minnesota?

For Service Assurance Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Service Assurance Manager jobs in Minnesota look for?

The top searched job categories for Service Assurance Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Service Assurance Manager jobs?

Cities in Minnesota with the most Service Assurance Manager job openings:

Service Assurance Manager jobs near you
Infographic showing various Service Assurance Manager job openings in Minnesota as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 14% Part Time, and 12% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $120,474 per year, or $57.9 per hour.

Quality Assurance Manager PCB Manufacturing

AdvancedPCB

Maple Grove, MN • On-site

$75K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Manage and maintain compliance with ISO / AS9102, MIL-SPEC 55110, 31032 Certification & Documentation, UL, and other outside agency requirements.

  • Evaluate and verify evidence of recurrence prevention, analyze rejected and defected materials, and provide failure analysis and corrective actions.

  • Oversee quality-related processes including document updates, process improvements, data gathering, and reporting to senior management.

Job description

Quality Assurance Manager


Description:

AdvancedPCB offers individuals the opportunity to utilize their skills to enhance their professional growth and the growth of the company. We promote a culture that excels in customer service, rewards risk-taking and allows the employees to be open to new exciting opportunities. The company takes pride in their “Can do Attitude” by providing top of the line service and going above and beyond for their customers.


Responsibilities:

  • Managing the following: ISO / AS9102, MIL-SPEC 55110, 31032 Certification & Documentation, update and Maintenance of files applicable to UL & other outside agencies & customers as well as manage all quality departs staff, productivity, quality and discipline.
  • Evaluate and verify evidence of recurrence prevention for all internal corrective action reports & direct changes or improvements as necessary.
  • Evaluate and direct improvements for all process procedure documents, training checklists, process tests, review & sign-off revisions
  • Evaluate and update quality manual and applicable procedures as necessary (annually)
  • Evaluate rejected and defected materials for acceptability by internal and/or IPC standards.
  • Provide failure analysis of product rejected both internally & returns to accurately provide corrective action & recurrence prevention.
  • Daily evaluate rejects resulting in restart orders, provide failure analysis as needed, assign root cause by department/process, and publish report daily.
  • Weekly evaluate reject statistics from previous week. Assist managers & department supervisors in identifying root cause and their solutions.
  • Monthly compiles reject statistics for the month, chart both 13-week & year-to-date progression of rejects and analyze for trends. Assist managers & department supervisors in identifying root cause and their solutions.
  • Monthly produce year-to-date statistical reports to analyze and track overall department, shipping yield, restart and production yield performance. Assist senior management in identifying problem areas and initiating possible solutions.
  •  
  • The Manager is also responsible for:
  • Manage and evaluate Underwriters Laboratories file, maintain accuracy to current applications & processes as well as future needs. Design and produce necessary qualification samples and/or complete the necessary applications to maintain and/or obtain certifications.
  • Respond to customer surveys, both written and verbal, regarding our capabilities, processes and acceptance criteria, quality system and performance ability in all areas of production. Act as the secondary contact for “on-site” quality audits & surveys from customers as well as other licensing agencies.
  • Act as AC representative to customers and others that visit our facility. Remain knowledgeable and up-to-date on processes and equipment throughout our facility and communicate at a level that is understandable to those individuals or groups that tour our facility.
  • Maintain and improve data gathering tools for the purpose of providing accurate and up-to-date information to senior management regarding process yields and trend analysis. Oversee and maintain the operation of the Yield, CAR & Restart Access databases.
  • Manager is also responsible for managing and overseeing the following areas, Customer complaints, AOI, Cross section lab, in-process inspection, final inspection, and quality engineering, Shipping and receiving. Work with all areas to determine product acceptability.
  • Work with customers when issues arise with product shipped. Determine the issue and work to resolve quickly, and able to maintain customer confidence in our company.
  • Daily be active on the production floor, to answer questions, oversee potential quality issues in manufacturing and ultimately be responsible for the quality of all manufacturing.
  • Daily manage and oversee all receiving and shipping document control.

Requirements

  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field; advanced degree preferred.
  • Proven experience (5+ years) in quality assurance within a manufacturing environment, preferably in electronic components or circuit board manufacturing.
  • Strong knowledge of ITAR regulations and their application to manufacturing processes.
  • Experience leading quality teams and implementing quality management systems (ISO 9001, AS9100, etc.).
  • Proficiency in quality tools and methodologies (e.g., Six Sigma, Lean Manufacturing, Root Cause Analysis).
  • Excellent analytical and problem-solving skills with meticulous attention to detail.
  • Effective communication skills to interface with cross-functional teams, customers, and regulatory agencies.
  • Ability to thrive in a fast-paced, dynamic environment with changing priorities.