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Service Associate Jobs in Connecticut (NOW HIRING)

Symbiotic Services

Associate - Customer Service

Putnam, CT

$14.75 - $20.25/hr

Associate - Customer Service Employment Type: Full-Time Location: Arlington Heights, IL About the Opportunity: Symbiotic Services is seeking a Customer Service Associate to serve as a key point of ...

Dollartree

Customer Service Associate

Newtown, CT · On-site

$15 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

Manchester, CT

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Manchester, CT · On-site

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Newtown, CT · On-site

$15 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Mackey's

Service Associate (Full Time)

Woodstock, CT

$15.25 - $20.50/hr

THE ROLE As a Service Associate, you'll be at the forefront of our customer experience while developing valuable skills in retail operations and leadership. This isn't just a job-it's a career path ...

PGA TOUR Superstore

Customer Service Associate

Norwalk, CT · On-site

$14.50 - $20/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service ...

PGA TOUR Superstore

Customer Service Associate

Norwalk, CT · On-site

$14.50 - $20/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service ...

Floor & Décor

Customer Service Associate

Danbury, CT

$17.04 - $20.55/hr

As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decor's customers. Our Cashiers are responsible for providing excellent customer service through ...

PGA TOUR Superstore

Customer Service Associate

Norwalk, CT · On-site

$14.50 - $20/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service ...

Mackey's

Service Associate (Full Time)

Colchester, CT · On-site

$15.75 - $21/hr

THE ROLE As a Service Associate, you'll be at the forefront of our customer experience while developing valuable skills in retail operations and leadership. This isn't just a job-it's a career path ...

Floor & Decor

Customer Service Associate

Danbury, CT

$17.04 - $20.55/hr

As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decor's customers. Our Cashiers are responsible for providing excellent customer service through ...

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Showing results 41-60

All JobsService Associate JobsService Associate Jobs in Connecticut

Service Associate information

See Connecticut salary details

$8

$18

$30

How much do service associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for service associate in Connecticut is $18.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the role of a service associate?

A service associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They often handle transactions, address customer inquiries, and may use tools like point-of-sale systems or customer management software to perform their duties.

What is the difference between Service Associate vs Customer Service Representative?

AspectService AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentRetail, healthcare, banking, hospitality settingsCall centers, retail, banking, service desks
Employer & Industry UsageCommon in retail, healthcare, banking sectorsWidespread across customer-facing industries
Comparison FocusHands-on, in-person service rolesPhone or online customer support

Service Associates typically work directly with customers in person, providing assistance and support in retail, healthcare, or banking environments. Customer Service Representatives often handle inquiries via phone or online, focusing on remote support. Both roles require strong communication skills and similar credentials, but their work settings and interaction methods differ.

What skills do you need to be a service associate?

A service associate needs strong communication and customer service skills to interact effectively with clients. They should also have good organizational abilities, attention to detail, and basic computer skills to handle transactions and record-keeping. Adaptability and a professional attitude are important for success in this role.
What are the most commonly searched types of Service jobs in Connecticut? The most popular types of Service jobs in Connecticut are:
What cities in Connecticut are hiring for Service Associate jobs? Cities in Connecticut with the most Service Associate job openings:
Service Associate jobs near you
Infographic showing various Service Associate job openings in Connecticut as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,623 per year, or $18.1 per hour.

Area Customer Service Associate

Empire Today

Hartford, CT

$20 - $23/hr

Full-time

Medical, PTO

Posted 2 days ago

New

Empire Today rating

7.2

Company rating: 7.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

15th of 51 rated home improvement retailers

Job description

Ready to grow your career? Empire Today is seeking an Area Customer Service Associate. Area Customer Service Associate serves as the primary point-of-contact for customers within their designated Area that need assistance. The Area Customer Service Associate assists with escalated customer issues and handle administrative concerns. This position reports to the Area Customer Service Manager.

We offer:

  • Health benefits.
  • Paid time off and holiday pay.
  • Wellness program.
  • Professional development & career advancement opportunities.
  • Lots of perks.

Compensation Information:
$20-$23/hour plus bonus
Responsibilities:

  • Assist with answering incoming customer service calls.
  • Review, monitor, and track Service Requests report for assignment and resolution on a daily and weekly basis, for their designated area
  • Ensure that urgent requests are handled promptly (i.e., Hot and Threat service requests).
  • Export information from database into Excel spreadsheet for assignment and prioritization.
  • Submit daily prioritized excel report to appropriate personnel.
  • Track and update changes to the SR report and provide updated report to Area Customer Service Manager.
  • Assist Area Customer Service Manager with review of letters from Better Business Bureau, Attorney General, and Department of Labor to determine resolution.
  • Assist in identifying service gap trends in the designated area and provide this data to Area Customer Service Manager.
  • Monitor area hunt group to respond to customer inquiries.
  • Create and submit letters to customers.
  • Assign SRs through Siebel database.
  • Communicate with customers the dates and times for repairs; schedule services in Precision Order.
  • Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase.
  • Request and collect referrals from every satisfied customer during the post installation call process.
  • Report on negative customer feedback from post calls and collaborate with appropriate manager on remedy determination.
  • Monitor all SRs assigned to corporate POCs to ensure swift completion.
  • Utilize aged service request reports to manage service request cycle times.
  • Keep abreast current product lines and familiarize with new product lines to keep product knowledge current.
  • Perform other functions as necessary or assigned.

Qualifications:

  • Minimum one (1) year of customer service experience preferred.
  • Highschool diploma or equivalent; associate degree preferred.
  • Flooring or home improvement industry experience preferred.
  • Proficient in MS Word, Excel, and Outlook.
  • Excellent oral and written communication skills.
  • Strong telephone etiquette and professional demeanor.
  • Problem-solving skills.
  • Excellent organizational skills.
  • Team player.
  • Ability to set priorities and meet deadlines.

Why Empire Today?

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.

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