Service Appointment Coordinator Jobs in Rio Rancho, NM

At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers.

Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values-honesty, hard work, respect, compassion, and consistency-which guide everything we do.

Job Description

Are you passionate about helping people, solving problems, and keeping things running smoothly? Do you thrive in a fast-paced environment where every day brings new challenges?

TLC Plumbing Heating Cooling Electrical is seeking a Service Coordinator (Customer Service & Dispatcher Trainee) to join our Operations Team. This is more than an office position-it's an opportunity to build a long-term career in customer service and operations.

As a Service Coordinator, you'll serve as the communication hub between our customers, technicians, and office staff. You'll provide exceptional customer service, coordinate scheduling, support daily office operations, and receive hands-on training to become a Service Dispatcher. If you're organized, adaptable, and enjoy working with people, we'll provide the tools and training to help you succeed.

Job Responsibilities

Customer Service

• Deliver exceptional customer service by answering incoming calls and assisting customers with professionalism and empathy.
• Schedule service appointments and provide customers with updates regarding their service requests.
• Answer questions, resolve concerns, and ensure every customer has a positive experience.
• Build lasting relationships with customers through excellent communication and follow-through.
• Represent TLC's Core Values in every customer interaction.

Scheduling & Operations

• Schedule and coordinate service appointments efficiently.
• Learn dispatch procedures and assist with technician scheduling and routing.
• Communicate with technicians, dispatchers, managers, and office staff to support daily operations.
• Monitor incoming emails, voicemails, and customer requests to ensure timely responses.
• Help maintain technician productivity and daily workflow.
• Assist in coordinating emergency or priority service calls as needed.

Administrative Support

• Enter and maintain accurate customer information, work orders, and service records.
• Assist with invoices, purchase orders, billing support, and general administrative tasks.
• Prepare reports, spreadsheets, and business documents.
• Maintain organized office files and records.
• Assist with ordering office supplies and maintaining an organized office environment.
• Support leadership and team members with projects and day-to-day operational needs.

What Makes Someone Successful in This Role?

We're looking for someone who:

• Enjoys talking with people and providing outstanding customer service.
• Can think quickly and stay calm under pressure.
• Likes solving problems and finding solutions.
• Thrives in a fast-paced environment where no two days are the same.
• Is highly organized and able to juggle multiple priorities.
• Takes initiative instead of waiting to be told what to do.
• Wants to learn new skills and grow into a dispatcher or operations role.
• Is dependable, positive, and enjoys working as part of a team.

Job Requirements

• Outstanding customer service and communication skills.
• Professional phone etiquette and a friendly, positive attitude.
• Strong organizational and multitasking abilities.
• Ability to prioritize changing workloads in a fast-paced environment.
• Excellent attention to detail and accuracy.
• Strong problem-solving and critical thinking skills.
• Comfortable learning new software, systems, and technology.
• Ability to communicate effectively with customers, technicians, vendors, and coworkers.
• Dependable, self-motivated, and eager to learn.
• Ability to maintain confidentiality and professionalism.

Qualifications

We welcome candidates with experience in:

• Customer Service Representative
• Dispatcher
• Service Coordinator
• Administrative Assistant
• Office Coordinator
• Call Center Representative
• Receptionist
• Scheduling Coordinator
• Hospitality or retail management
• Plumbing, HVAC, electrical, or construction office experience (preferred)

Additional Qualifications

• Experience with Microsoft Office, Google Workspace, or similar software.
• Strong computer and data entry skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Must be dependable, punctual, and professional.

No dispatch experience? No problem!

If you have exceptional customer service skills, strong computer skills, and a willingness to learn, we'll provide the training needed to become a successful dispatcher.

Why choose us?

• Comprehensive Benefits: Enjoy Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs.
• Secure your future with our retirement plan and company-provided life insurance policy.
• Career Growth Opportunities: Experience unparalleled professional development in an empowering culture that values your growth and potential.
• Great Work Culture: Be part of an empowering and collaborative community.

Salary

$18-$25