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Service Advisor Jobs in Mobile, AL (NOW HIRING)

HireRise Partners, LLC

Service Advisor

Mobile, AL · On-site

Key Responsibilities ● Proactively generate and prioritize leads by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting ...

Pep Boys

Lead Customer Service Advisor

Foley, AL

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the CSL assumes key holder responsibilities, including opening and closing the store based on scheduled ...

Pep Boys

Lead Customer Service Advisor

Mobile, AL · On-site

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the CSL assumes key holder responsibilities, including opening and closing the store based on scheduled ...

Pep Boys

Lead Customer Service Advisor

Foley, AL · On-site

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the CSL assumes key holder responsibilities, including opening and closing the store based on scheduled ...

Pep Boys

Lead Customer Service Advisor

Mobile, AL · On-site

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the CSL assumes key holder responsibilities, including opening and closing the store based on scheduled ...

Pep Boys

Lead Customer Service Advisor

Foley, AL · On-site

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the CSL assumes key holder responsibilities, including opening and closing the store based on scheduled ...

Pep Boys

Lead Customer Service Advisor

Mobile, AL

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the CSL assumes key holder responsibilities, including opening and closing the store based on scheduled ...

Baker Distributing

HVAC Technical Service Advisor

Mobile, AL · Remote

$118K - $119K/yr

Job Summary A Technical Service Advisor will provide superior support to the HVAC dealer, therefore supporting our Sales Team's efforts in growing premier distributor. Support will be provided by ...

HMG Careers

Remote Sales and Service Advisor

Semmes, AL · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop computer with a working camera * Insurance license required or willingness to obtain one * Basic ...

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All JobsService Advisor JobsService Advisor Jobs in Mobile, AL

Service Advisor information

See Mobile, AL salary details

$11

$25

$45

How much do service advisor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for service advisor in Mobile, AL is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are popular job titles related to Service Advisor jobs in Mobile, AL? For Service Advisor jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Service Advisor jobs in Mobile, AL look for? The top searched job categories for Service Advisor jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Service Advisor jobs? Cities near Mobile, AL with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Mobile, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,527 per year, or $25.7 per hour.

Service Advisor

HireRise Partners, LLC

Mobile, AL • On-site

Full-time

Posted 16 days ago

Job description

Key Responsibilities

●    Proactively generate and prioritize leads by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach.

●    Drive service sales by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling.

●    Maximize shop efficiency by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings.

●    Ensure a positive customer experience by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.

●    Build long-term customer relationships by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow-up appointments, returning the vehicle, and capturing customer feedback.

●    Foster a positive and collaborative service department culture by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing.

General Knowledge and Skills You Need

●    Apply business acumen to understand operational processes and drive improved service performance and profitability.

●    Maintain up-to-date product knowledge of International and IC Bus products and services to effectively support customer needs and business processes.

●    Uphold safety and health standards by following policies and procedures to ensure a safe, compliant, and sustainable work environment for all employees.

●    Utilize software and information technology effectively to perform daily tasks and support service operations.

●    Communicate openly and respectfully with all stakeholders, fostering two-way dialogue, building consensus, and promoting clear, honest interactions.

●    Deliver exceptional service by maintaining strong client relationships and consistently meeting the needs of internal and external customers.

●    Take initiative and drive solutions by addressing issues proactively and seizing opportunities.

●    Plan and prioritize effectively to achieve organizational goals through efficient resource allocation.

●    Identify and resolve issues efficiently, escalating complex problems as needed.

●    Collaborate proactively to support a cohesive work environment and achieve shared goals.

Desired Education & Experience

●    High school education or equivalent

●    Relevant work experiences in a dealership position recommended

●    Further education in a relevant field