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Service Advisor Jobs in Cullman, AL (NOW HIRING)

C. A. Russell Ford

Service Advisor

Oneonta, AL

What You'll Do As a Service Advisor, you'll be the connection between our customers and our service department -- delivering exceptional experiences every day. Responsibilities Include: * Greeting ...

C. A. Russell Ford

Service Advisor

Oneonta, AL · On-site

What You'll Do As a Service Advisor, you'll be the connection between our customers and our service department -- delivering exceptional experiences every day. Responsibilities Include: * Greeting ...

C. A. Russell Ford

Service Advisor

Oneonta, AL · On-site

What You'll Do As a Service Advisor, you'll be the connection between our customers and our service department -- delivering exceptional experiences every day. Responsibilities Include: * Greeting ...

C. A. Russell Ford

Service Advisor

Oneonta, AL · On-site

What You'll Do As a Service Advisor, you'll be the connection between our customers and our service department - delivering exceptional experiences every day. Responsibilities Include: * Greeting ...

Epperly Tire

Automotive Service Advisor

Decatur, AL · On-site

Invite a friend Back to job search SUMMARY The Service Advisor is responsible for communicating in timely manner with customer, vendors and store team to facilitate a timely completion of order. This ...

Trax Tires

Automotive Service Advisor

Decatur, AL

Invite a friend Back to job search SUMMARY The Service Advisor is responsible for communicating in timely manner with customer, vendors and store team to facilitate a timely completion of order. This ...

Shottenkirk Honda Decatur

Service Writer

Decatur, AL · On-site

Accredited training in service advisor skills, customer satisfaction and quality control * Automotive service advisor experience * Ability to read, write and speak English fluently * Ability to ...

Shottenkirk Honda Decatur

Service Writer

Decatur, AL · On-site

Accredited training in service advisor skills, customer satisfaction and quality control * Automotive service advisor experience * Ability to read, write and speak English fluently * Ability to ...

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Service Advisor information

See Cullman, AL salary details

$10

$22

$40

How much do service advisor jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service advisor in Cullman, AL is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $26.30 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are popular job titles related to Service Advisor jobs in Cullman, AL? For Service Advisor jobs in Cullman, AL, the most frequently searched job titles are:
What cities near Cullman, AL are hiring for Service Advisor jobs? Cities near Cullman, AL with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Cullman, AL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,590 per year, or $22.9 per hour.

Service Advisor

C. A. Russell Ford

Oneonta, AL

Full-time

Medical, Dental, Vision, PTO

Re-posted 15 days ago

Job description

CA Russell Chrysler Dodge Jeep Ram

Are you passionate about cars, customer service, and fast-paced teamwork? Ready to build a rewarding career with a dealership that values your talent and drive?

CA Russell Chrysler Dodge Jeep Ram is looking for an energetic, customer-focused Service Advisor to join our growing team! This is your opportunity to work with one of the most exciting automotive brands in the industry while helping customers keep their vehicles running at their best.

What You’ll Do

As a Service Advisor, you’ll be the connection between our customers and our service department — delivering exceptional experiences every day.

Responsibilities Include:
  • Greeting customers with professionalism and enthusiasm
  • Listening to customer concerns and helping provide the right solutions
  • Scheduling appointments and managing repair orders efficiently
  • Communicating service recommendations clearly and confidently
  • Coordinating with technicians to ensure timely repairs
  • Keeping customers updated throughout the service process
  • Building trust and long-term customer relationships
  • Recommending maintenance services that keep vehicles safe and reliable
  • Delivering a top-tier customer experience from check-in to vehicle pickup
What We’re Looking For
  • Previous automotive service advisor experience preferred
  • CDJR experience is a huge plus
  • Excellent communication and people skills
  • Strong organizational and multitasking abilities
  • Positive attitude and team-player mentality
  • Basic automotive knowledge and willingness to learn
  • Computer proficiency and dealership software experience preferred
  • Valid driver’s license and clean driving record
Why Join CA Russell CDJR?

At CA Russell Chrysler Dodge Jeep Ram, we believe our employees are the driving force behind our success. We offer a supportive environment where motivated people can grow, succeed, and build long-term careers.

We Offer:
  • Competitive pay + performance bonuses
  • Career growth opportunities
  • Health, dental, and vision benefits available
  • Paid time off
  • A fun, fast-paced team environment
  • Opportunity to work with iconic CDJR brands
Ready to Accelerate Your Career?

If you thrive in a customer-focused environment and love the automotive industry, we want to meet you.

Apply today and become part of the CA Russell CDJR family!

Apply