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Service Advisor Jobs in Mobile, AL (NOW HIRING)

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Service Advisor information

See Mobile, AL salary details

$11

$25

$45

How much do service advisor jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for service advisor in Mobile, AL is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are popular job titles related to Service Advisor jobs in Mobile, AL? For Service Advisor jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Service Advisor jobs in Mobile, AL look for? The top searched job categories for Service Advisor jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Service Advisor jobs? Cities near Mobile, AL with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Mobile, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,527 per year, or $25.7 per hour.

Service Advisor in Training - Land Rover

Bullard Management

Mobile, AL • On-site

$14 - $16/hr

Full-time

Re-posted 2 days ago

Job description

The Service Advisor in Training is an entry-level position designed for someone who wants to build a long-term career in automotive service operations. This role begins with the core responsibilities of a service porter, including vehicle movement, customer assistance, service drive support, and shop coordination, while also providing structured development toward becoming a full-time Service Advisor.

The ideal candidate is dependable, professional, customer-focused, and eager to learn the service side of the dealership business. This position is a great opportunity for someone who enjoys working around vehicles, helping people, and wants a clear path toward advancement.

Key ResponsibilitiesService Drive & Customer Support
  • Greet customers promptly and professionally as they arrive in the service drive.
  • Assist Service Advisors with customer check-in and vehicle staging.
  • Help maintain an organized, clean, and efficient service lane.
  • Escort customers when needed and provide a positive first impression of the dealership.
  • Communicate clearly and respectfully with customers, advisors, technicians, and management.
Vehicle Handling & Lot Organization
  • Move customer vehicles safely throughout the dealership property.
  • Park, retrieve, and stage vehicles for service, delivery, or customer pickup.
  • Keep the service parking areas organized and free of congestion.
  • Assist with vehicle inspections, tag placement, and vehicle location tracking.
  • Maintain awareness of vehicle condition and report any damage or concerns immediately.
Service Department Support
  • Assist Service Advisors with daily workflow and customer follow-up tasks.
  • Help transport paperwork, keys, repair orders, and internal documents as needed.
  • Support technicians and advisors by helping locate vehicles and move vehicles through the repair process.
  • Assist with shuttle, pickup, delivery, or customer convenience services when applicable.
  • Help ensure vehicles are ready for customer delivery after service is completed.
Service Advisor Development

This position is designed to help the right person grow into a future Service Advisor role. As part of that development, the Service Advisor in Training will learn:

  • How to properly greet and write up service customers.
  • How repair orders are opened, updated, and closed.
  • How to communicate basic maintenance needs to customers.
  • How to review multi-point inspections.
  • How to work with technicians on vehicle status updates.
  • How to explain recommended services in a clear and professional way.
  • How to understand factory maintenance schedules, recalls, warranty work, and customer-pay repairs.
  • How to build trust with customers through communication, follow-up, and accountability.
  • How the service department measures performance, including customer satisfaction, hours per repair order, effective labor rate, and retention.

The goal of this role is to create a career path from entry-level service support into a professional Service Advisor position.

Qualifications
  • Valid driver’s license with a clean driving record.
  • Ability to drive both automatic and, preferably, manual transmission vehicles.
  • Strong work ethic and positive attitude.
  • Professional appearance and communication skills.
  • Ability to work in a fast-paced environment.
  • Dependable, punctual, and willing to learn.
  • Basic computer skills preferred.
  • Previous dealership, customer service, or automotive experience is helpful but not required.
Ideal Candidate

The ideal candidate is someone who:

  • Wants more than just a job and is looking for a career path.
  • Enjoys helping customers and solving problems.
  • Has an interest in the automotive business.
  • Can stay organized under pressure.
  • Is coachable and open to feedback.
  • Takes ownership of their responsibilities.
  • Wants to grow into a higher-paying, customer-facing role.
Physical Requirements
  • Ability to stand, walk, and move around the dealership for extended periods.
  • Ability to work outdoors in various weather conditions.
  • Ability to safely enter, exit, and operate a wide variety of vehicles.
  • Ability to lift light to moderate items as needed.
Career Path

Successful performance in this role can lead to advancement opportunities such as:

  • Express Service Advisor
  • Assistant Service Advisor
  • Service Advisor
  • Internal Service Advisor
Why Join Our Team

This role gives you the opportunity to learn the dealership service business from the ground up. You will work directly with experienced Service Advisors, technicians, service managers, and customers while developing the skills needed to advance into a professional service sales and customer care role.

We are looking for someone who is hungry to learn, willing to work hard, and ready to grow.