ZipRecruiter

Log In

1

Service Advisor Jobs in Edmonton, AB (NOW HIRING)

Finning

Service Advisor - OEM

Edmonton, AB · On-site

The Service Advisor is responsible for managing remanufacturing jobs within OEM to effectively support Finning's requirements, including understanding the customer's repair and timeline requirements ...

National Bank

Banking Advisor

Edmonton, AB · On-site +1

Youtube Video As a Banking Advisor at National Bank, you'll embark on an evolving career path where ... Advisory service experience, inclusive attitude, and openness to diversity Your benefits In ...

New

next page

Showing results 1-20

All JobsService Advisor JobsService Advisor Jobs in Edmonton, AB

Service Advisor information

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are popular job titles related to Service Advisor jobs in Edmonton, AB? For Service Advisor jobs in Edmonton, AB, the most frequently searched job titles are:
What cities near Edmonton, AB are hiring for Service Advisor jobs? Cities near Edmonton, AB with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Edmonton, AB as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 95% In-person, and 5% Remote job distribution.

Service Advisor - OEM

Finning

Edmonton, AB • On-site

Full-time

Retirement, PTO

Re-posted 13 days ago

Job description

Company:O.E.M. Remanufacturing Company Inc.Number of Openings:1Worker Type:PermanentPosition Overview:Reporting to the Customer Service Supervisor at OEM Remanufacturing, the Service Advisor is the primary contact for specific Finning Canada customer groups to support the customer's remanufacturing requirements and Finning Exchange.
The Service Advisor is responsible for managing remanufacturing jobs within OEM to effectively support Finning's requirements, including understanding the customer's repair and timeline requirements, recommending repair options, and communicating status updates in a timely manner.
Apply now and join our team at OEM Remanufacturing!Job Description:

  • Collect, review and analyze all incoming cores and supporting documentation and identify incomplete or inconsistent information. All discrepancies must be resolved directly with the branch to ensure informational accuracy and integrity, as well as a regular flow of jobs into OEM's production system

  • Proactively communicate with the branches on daily activities in support of their operational requirements as well as provide a timely response to all inquiries. The Service Advisor is the primary contact to the branch on individual jobs and therefore it is critical that the customer interface is managed with the utmost priority

  • Provide support in the quotation process including working directly with Production and the Service Biller to ensure the quote will meet the customer's requirements. It is the Service Advisor's responsibility to identify possible issues with the quote and seek additional information in getting any issues corrected. Additional communication with the branch will be required in certain instances to alleviate branch concern. The Service Advisor must also support and answer any questions the branch may have with regard to the QIF Process through OEM Exchanger

  • Review all work order accruals and follow up with the branch to ensure timely PO submission into OEM Exchanger. Any problematic or significantly aged accruals must be escalated to the Customer Service Supervisor

  • Work with Planning and the Branch to schedule Customer Viewings, where requested. Act as main point of contact for the Customer(s) upon arrival at OEM, and facilitate seamless hand-off to Technical Services on the Production floor.

  • Conduct on-site tours of OEM with Finning branch personnel and their customers, as required

  • Align daily activities in accordance with established performance metrics to ensure all targets are achieved

  • Assist the Customer Service Supervisor in development of programs and processes aimed at continually improving OEM's ability to properly service the Finning branches as well as streamlining internal OEM activities

  • Active participation in the weekly Customer Service meetings and monthly Safety meetings


Qualifications:

  • 3+ years' work experience in an operations/manufacturing environment, or customer service role

  • History of providing superior customer service with a strong customer focus

  • Enthusiastic approach to resolution of customer issues

  • Excellent interpersonal skills

  • Demonstrated analytic, written, and oral communications skills

  • Strong organizational and time-management skills

  • Working knowledge of Microsoft Word, Excel, and Outlook


Note:

  • This position will be available for hybrid work arrangements (pending successful competition of training in office)

  • Permanent, full-time role

  • Competitive salary, pension, and benefits

  • Employee Share Purchase Plan and RRSP options

  • Paid vacation

  • Training opportunities to learn about Caterpillar equipment

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Apply