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Service Advisor Jobs in Edmonton, AB (NOW HIRING)

Gateway Toyota

Jr Service Advisor

Edmonton, AB · On-site

$18 - $22/hr

Gateway Toyota is looking for an Experienced Junior Service Advisor. The Service Consultant is responsible for guiding the customer through the maintenance scheduling process and repair of their ...

New

Go Auto

Service Advisor (Go RV Edmonton)

Edmonton, AB · On-site

Service Advisor - Go RV Edmonton! If you've got a passion for people, a love of RVs, and a talent for making complex things sound simple, this might be the perfect fit! Imagine a location being ...

Fountain Tire

Service Advisor (Leduc)

Leduc, AB · On-site

CA$50K - CA$65K/yr

Overview Fountain Tire Leduc, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor! At Fountain Tire, our associates are our ...

Go Auto

Service Advisor (Go RV Edmonton)

Edmonton, AB · On-site

Service Advisor - Go RV Edmonton! If you've got a passion for people, a love of RVs, and a talent for making complex things sound simple, this might be the perfect fit! Imagine a location being ...

Fountain Tire

Service Advisor (Leduc)

Leduc, AB

CA$50K - CA$65K/yr

Fountain Tire Leduc, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor! At Fountain Tire, our associates are our number ...

HMG Careers

Sales and Service Advisor Remote

Leduc, AB · Remote

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours? Our ideal candidate embodies qualities such as adaptability, trainability, and a ...

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All JobsService Advisor JobsService Advisor Jobs in Edmonton, AB

Service Advisor information

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

What are the most commonly searched types of Service Advisor jobs in Edmonton, AB?

The most popular types of Service Advisor jobs in Edmonton, AB are:

What are popular job titles related to Service Advisor jobs in Edmonton, AB?

For Service Advisor jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Service Advisor jobs in Edmonton, AB look for?

The top searched job categories for Service Advisor jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Service Advisor jobs?

Cities near Edmonton, AB with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Jr Service Advisor

Edmonton, AB • On-site

Gateway Toyota
See more jobs at Gateway Toyotaexternal

$18 - $22/hr

Full-time

Posted 3 days ago

New

Job description

Gateway Toyota is looking for an Experienced Junior Service Advisor.

The Service Consultant is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer centric individual who is passionate about building relationship with our customers.

Job Duties:

  • Work with customers to understand their needs.
  • Work with customers to answer questions or concerns. 
  • Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
  • Complete a follow up to ensure that customers have no additional questions about the repair of their vehicle.
  • Additional duties assigned.

Successful Candidates Possess:

  • Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
  • Excellent listening skills.
  • Ability to problem solve and high attention to detail.
  • Loves a fast pace environment.
  • Computer skills and understanding of technology.
  • Experience with Reynolds and Reynolds software considered an asset.

Why Work for Gateway Toyota:         

  • As a team we strive for the best Customer Experience for our customers.
  • Great Team Atmosphere
  • Friendly Environment
  • Benefits Package for Permanent Staff
       

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!