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Service Advisor Jobs in Athens, GA (NOW HIRING)

Landmark Automotive Group

SERVICE ADVISOR

Bogart, GA · On-site

Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between ...

Landmark Automotive Group

SERVICE ADVISOR

Bogart, GA · On-site

Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between ...

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All JobsService Advisor JobsService Advisor Jobs in Athens, GA

Service Advisor information

See Athens, GA salary details

$11

$25

$43

How much do service advisor jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service advisor in Athens, GA is $25.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $28.80 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

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The top searched job categories for Service Advisor jobs in Athens, GA are:

What cities near Athens, GA are hiring for Service Advisor jobs?

Cities near Athens, GA with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Athens, GA as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $52,085 per year, or $25 per hour.

SERVICE ADVISOR

Athens Dodge Chrysler Jeep Ram

Bogart, GA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

  • Greet service department customers promptly and courteously—attitude is everything!
  • Listen to customers and clearly translate repair needs to techs
  • Upsell additional services using low pressure, high integrity methods
  • Provide accurate repair/maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits Offered
• Medical
• Dental
• Vision
• 401(k)
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Training
• Short Term Disability
• Vacation / PTO
• Employee Purchase Program

About Us

Welcome to our Employment Opportunities page!

Landmark Automotive has been serving Dodge Chrysler Jeep RAM shoppers for over 40 years. With three locations to choose from in the Atlanta area, Landmark Automotive is proud to offer their customers an unbeatable selection and the lowest prices. Landmark is not only a premier destination for Atlanta car shoppers, but also the #1 Dodge dealership in the U.S. and the #1 Dodge Chrysler Jeep RAM dealership in the Southeast.

We are interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.

Apply today!