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Service Advisor Dispatcher Jobs in Washington (NOW HIRING)

The Pete Store

Service Advisor-Hourly

Hyattsville, MD · On-site

Establishes "estimated time." Checks with the dispatcher, if necessary. * Obtains the customer ... Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

Lucid Motors

Parts Advisor, Tysons Galleria

Mclean, VA · On-site

$28 - $38/hr

Other duties as assigned Qualifications * 2 - 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop ...

Lucid Motors

Parts Advisor, Tysons Galleria

Mclean, VA · On-site

$28 - $38/hr

Other duties as assigned Qualifications * 2 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop to ...

US Electrical Services

Overnight Non-CDL Driver

Hyattsville, MD · On-site

$17.75 - $22/hr

Advise dispatcher of problems or delays as they occur during your delivery run. * Complete all ... Customer Service Experience and Driving Experience * Must be able to communicate with all levels of ...

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Service Advisor Dispatcher information

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

Is a service advisor dispatcher a good entry level job?

A service advisor dispatcher is often considered an entry-level position in automotive or service industries, involving customer communication, scheduling, and basic administrative tasks. It can provide valuable experience in customer service, communication skills, and understanding service operations, making it suitable for those starting their careers. Advancement opportunities may require additional skills or certifications, such as automotive knowledge or technical training.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are popular job titles related to Service Advisor Dispatcher jobs in Washington?

For Service Advisor Dispatcher jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Service Advisor Dispatcher jobs in Washington look for?

The top searched job categories for Service Advisor Dispatcher jobs in Washington are:

What cities in Washington are hiring for Service Advisor Dispatcher jobs?

Cities in Washington with the most Service Advisor Dispatcher job openings:

Service Advisor Dispatcher jobs near you
Infographic showing various Service Advisor Dispatcher job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Automotive Service Advisor

Alexandria, VA • On-site

Browns Alexandria Mazda
See more jobs at Browns Alexandria Mazdaexternal

Full-time

Re-posted 18 days ago

Job description

Position Summary
The Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for delivering an exceptional customer experience, accurately documenting vehicle concerns, recommending necessary maintenance and repairs, and ensuring timely communication throughout the service process. The ideal candidate is customer-focused, organized, and driven by performance metrics such as CSI, efficiency, and sales effectiveness.
Key Responsibilities
Customer Experience & Communication
  • Greet customers promptly and professionally upon arrival
  • Actively listen to customer concerns and document them accurately on repair orders
  • Provide clear explanations of recommended maintenance and repairs
  • Maintain consistent communication with customers regarding vehicle status, approvals, delays, and completion times
  • Set realistic expectations and follow through on commitments
  • Promote a positive service experience to support high CSI scores

Service & Sales Responsibilities
  • Recommend factory-scheduled maintenance and needed repairs based on vehicle inspection results
  • Review and present multi-point inspection findings to customers
  • Obtain customer authorization for repairs and document approvals properly
  • Maximize service sales while maintaining integrity and trust
  • Ensure all manufacturer guidelines and dealership policies are followed

Operational & Administrative Duties
  • Open, update, and close repair orders accurately and efficiently
  • Coordinate with technicians, dispatch, and parts to ensure smooth workflow
  • Verify warranty coverage, maintenance plans, and goodwill eligibility when applicable
  • Ensure repair orders are complete, accurate, and ready for billing
  • Collect payment and explain invoices upon vehicle pickup
  • Maintain organized records and documentation

Team & Process Collaboration
  • Work closely with technicians to understand repair needs and timelines
  • Participate in daily meetings, training, and process improvements
  • Support dealership goals related to productivity, efficiency, and customer retention
  • Adhere to all safety, compliance, and manufacturer requirements
Qualifications & Skills
Required
  • Strong customer service and communication skills
  • Ability to multitask in a fast-paced environment
  • Professional appearance and demeanor
  • Basic computer proficiency and ability to learn dealership systems
  • Valid driver's license with acceptable driving record

Preferred
  • Prior experience as a Service Advisor or in automotive service
  • Knowledge of automotive maintenance and repair terminology
  • Experience with dealership DMS systems Rey Rey Ignite
  • Familiarity with manufacturer programs, warranty, and CSI metrics

Apply