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Service Advisor Dispatcher Jobs in Virginia (NOW HIRING)

Lucid Motors

Parts Advisor, Tysons Galleria

Mclean, VA · On-site

$28 - $38/hr

Other duties as assigned Qualifications * 2 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop to ...

Lucid Motors

Parts Advisor, Tysons Galleria

Mclean, VA · On-site

$28 - $38/hr

Other duties as assigned Qualifications * 2 - 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop ...

US Electrical Services

Non-CDL Driver

Richmond, VA · On-site

$17.50 - $21.75/hr

Advise dispatcher of problems or delays as they occur during your delivery run. * Complete all ... Customer Service Experience and Driving Experience * Must be able to communicate with all levels of ...

U.S. Electrical Services, Inc.

Non-CDL Driver

Richmond, VA · On-site

$17.50 - $21.75/hr

Advise dispatcher of problems or delays as they occur during your delivery run. * Complete all ... Customer Service Experience and Driving Experience * Must be able to communicate with all levels of ...

U.S. Electrical Services, Inc.

Non-CDL Driver

Richmond, VA · On-site

$17.50 - $21.75/hr

Advise dispatcher of problems or delays as they occur during your delivery run. * Complete all ... Customer Service Experience and Driving Experience * Must be able to communicate with all levels of ...

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Service Advisor Dispatcher information

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

Is a service advisor dispatcher a good entry level job?

A service advisor dispatcher is often considered an entry-level position in automotive or service industries, involving customer communication, scheduling, and basic administrative tasks. It can provide valuable experience in customer service, communication skills, and understanding service operations, making it suitable for those starting their careers. Advancement opportunities may require additional skills or certifications, such as automotive knowledge or technical training.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are popular job titles related to Service Advisor Dispatcher jobs in Virginia?

For Service Advisor Dispatcher jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Service Advisor Dispatcher jobs in Virginia look for?

The top searched job categories for Service Advisor Dispatcher jobs in Virginia are:

What cities in Virginia are hiring for Service Advisor Dispatcher jobs?

Cities in Virginia with the most Service Advisor Dispatcher job openings:

Service Advisor Dispatcher jobs near you
Infographic showing various Service Advisor Dispatcher job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Parts Advisor, Tysons Galleria

Lucid Motors

Mclean, VA • On-site

$28 - $38/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Lucid Motors rating

7.4

Company rating: 7.4 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

18th of 45 rated automakers

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. 

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine whats possible and shape the future of mobility.

The Parts Advisor (back counter) position will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Parts Advisor is an integral part of service center operations focused on parts efficiency to support seamless operations.  

The Role

  • Effectively manage parts inventory by anticipating and addressing business needs to optimize operations
  • Maintains an accurate and effective parts inventory control system that includes perpetual and annual inventories
  • Order inventory and special-order parts for repairs
  • Receive parts orders and stock them efficiently in designated storage area or assigned bins
  • Effectively manages parts transfers from one Lucid Service location to another if applicable
  • Generates parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisor
  • Stay up to date on latest part revision changes and refresh local inventory accordingly
  • Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Centers Parts Department, ensuring timely and accurate service
  • Organize and oversee parts warranty returns, both in the system and physically
  • Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering
  • Promote sales of accessories according to Lucid guidelines
  • Other duties as assigned

Qualifications

  • 2 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop to support seamless operations
  • Proficiency in parts catalog search for specific repair needs
  • Willingness to obtain forklift certification, demonstrating a commitment to safety and operational efficiency in the workplace
  • Ability to work independently and make timely decisions in a fast-paced environment, effectively minimizing downtime on repairs
  • Excellent organizational skills and attention to detail
  • Excellent communication and customer service skills
  • Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
  • Ability to lift 50 lbs.
  • Standing, walking, and bending for extended periods of time
  • Full-time, including weekends or extended hours during busy periods
  • Willingness to complete Lucid provided CPR training post hire
  • Valid drivers license with no suspensions within the past year.   Drivers under 21 must have maintained a Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

  • AA/BS in either Automotive Technology or Business Management, or equivalent work experience
  • Knowledge of HV systems, LV systems, and EV powertrains
  • Start-up experience and related fast-paced environments
  • Previous OEM Parts training
At Lucid, we dont just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
 
INDSD
Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
Base Pay Range (hourly)
$28—$38 USD

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.  Eligible employees may also participate in Lucids equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.  

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. 

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. 

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes. 

What Lucid Motors employees say

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About Lucid Motors

Sourced by ZipRecruiter

Lucid Motors is a highly innovative electric vehicle manufacturer located in Newark, CA, USA. Primarily engaged in the automotive industry, its mission is to elevate electric vehicles' standing and transform the way people travel. The company was founded in 2007 by Bernard Tse and Sam Weng as Atieva, a name under which it initially focused on battery technology. However, it pivoted towards automotive manufacturing and rebranded as Lucid Motors in 2016. The company is committed to making luxury, sustainable electric vehicles that break norms and set new standards with top-notch technology and engineering. Their mission aligns with their core values, which are centered around innovation, sustainability, and excellence. Notably, Lucid Motors launched the Lucid Air in 2020, an all-electric sedan well-received for its advanced features and impressive mileage.

Industry

Manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Newark, CA, US

Year founded

2007

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