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Service Advisor Dispatcher Jobs in Virginia (NOW HIRING)

Excel Truck Group

Service Advisor

Roanoke, VA · On-site

$55K - $75K/yr

If you are a truck or auto service advisor or if you have strong administrative skills, and truck ... May assist or lead the dispatch process of drivers to pick-up and deliver trucks to and from our ...

Loyalty Automotive

Service Lane Assistant

Williamsburg, VA · On-site

$14.50 - $19.25/hr

They also assist our Service Advisor in contacting customers, setting appointments, helping dispatch work into our shop, and any other tasks that may need to be done. * Others who have successfully ...

Loyalty Automotive

Service Lane Assistant

Williamsburg, VA · On-site

$14 - $16/hr

They also assist our Service Advisor in contacting customers, setting appointments, helping dispatch work into our shop, and any other tasks that may need to be done. * Others who have successfully ...

K. L. Breeden & Sons

Dispatcher (32387)

Ruther Glen, VA · On-site

$20.60/hr

... services. Monitor load readiness for dispatch from the distribution center and coordinate delivery ... Advise receiving location of drivers ETA. Where feasible, re-route truck in order to maintain on ...

Lucid Motors

Parts Advisor, Tysons Galleria

Mclean, VA · On-site

Other duties as assigned Qualifications * 2 - 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop ...

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Service Advisor Dispatcher information

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

Is a service advisor dispatcher a good entry level job?

A service advisor dispatcher is often considered an entry-level position in automotive or service industries, involving customer communication, scheduling, and basic administrative tasks. It can provide valuable experience in customer service, communication skills, and understanding service operations, making it suitable for those starting their careers. Advancement opportunities may require additional skills or certifications, such as automotive knowledge or technical training.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are popular job titles related to Service Advisor Dispatcher jobs in Virginia?

For Service Advisor Dispatcher jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Service Advisor Dispatcher jobs in Virginia look for?

The top searched job categories for Service Advisor Dispatcher jobs in Virginia are:

What cities in Virginia are hiring for Service Advisor Dispatcher jobs?

Cities in Virginia with the most Service Advisor Dispatcher job openings:

Service Advisor Dispatcher jobs near you
Infographic showing various Service Advisor Dispatcher job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Automotive Service Advisor/Service Writer

Stephens Automotive

Rockville, VA

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

About the Job

Service Advisor

Location: Rockville, VA

At Stephen's Automotive, our mission is to employ motivated individuals who value teamwork, integrity, and outstanding customer service. We believe in providing true value to our customers through ethical business practices, professional interactions, and quality automotive repair.

We are seeking an experienced Service Advisor to join our fast-paced, independent automotive repair facility. The ideal candidate will be organized, customer-focused, and skilled at managing front-office operations while supporting a team of highly trained technicians.

Why Join Us?

Stephen's Automotive is a family-owned and operated repair facility serving the Rockville community. Our team brings more than 100 years of combined automotive experience and is committed to professionalism, integrity, and exceptional customer service. We work on all makes and models and strive to create a workplace where employees are respected, supported, and given opportunities to grow.

If you're looking for a long-term career with a company that values your expertise and treats you like family, we'd love to hear from you.

Benefits & Compensation:

  • Competitive pay based on experience.
  • Paid Time Off (PTO).
  • Health benefit contribution.
  • 401(k) retirement plan.
  • Ongoing training and professional development opportunities.

Position Requirements:

  • Minimum of 3 years of experience as a Service Advisor or Service Writer.
  • Strong customer service, repair estimating, parts procurement, and repair order dispatching skills.
  • Excellent verbal and written communication abilities.
  • Ability to interact professionally with customers in person, over the phone, and through digital communication.
  • Medium-duty and diesel truck experience preferred, but not required.
  • Experience using shop management software, email, and customer relationship management (CRM) systems.

Key Responsibilities:

  • Greet customers, assess vehicle concerns, and provide accurate repair recommendations.
  • Answer incoming calls, schedule appointments, and maintain customer communications.
  • Prepare repair orders and accurate estimates.
  • Utilize professional sales techniques and excellent phone etiquette.
  • Keep customers informed throughout the repair process.
  • Coordinate workflow between technicians and customers to ensure efficient bay utilization.
  • Manage repair order dispatching and shop scheduling.
  • Assist with billing, accounts receivable, and accounts payable functions.
  • Maintain accurate records using point-of-sale and shop management software.

Apply today and become part of a team that keeps Rockville moving!

To Apply: Submit your resume or contact Stephen's Automotive to schedule an interview.

Apply