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Service Advisor Dispatcher Jobs in Kansas (NOW HIRING)

Polestar Plumbing Heating & Cooling

Be Seen First

Customer Solutions Advisor

Merriam, KS · On-site

$100K - $150K/yr

Customer Solutions Advisor Polestar Plumbing, Heating & Cooling | Merriam, KS What We Offer * $100k ... Coordinate with dispatch, customer service, and field technicians to ensure sold work is scheduled ...

Polestar Plumbing Heating & Cooling

Be Seen First

Customer Solutions Advisor

Merriam, KS · On-site

$100K - $150K/yr

Customer Solutions Advisor Polestar Plumbing, Heating & Cooling | Merriam, KS What We Offer * $100k ... Coordinate with dispatch, customer service, and field technicians to ensure sold work is scheduled ...

City of Hialeah, FL

$52K - $103K/yr

Contacts ambulance services, public safety agencies, utilities and service providers and directs ... advised for reason of control and safety.Will remain alert to incoming emergency alarms on all ...

County of Pottawatomie

Dispatcher 1

Westmoreland, KS · On-site

This employee is responsible for directing officers to locations in need of assistance, advising ... Dispatches ambulance, fire, rescue, and any other necessary emergency service; * Activates tornado ...

County of Pottawatomie

Dispatcher 1

Westmoreland, KS · On-site

This employee is responsible for directing officers to locations in need of assistance, advising ... Dispatches ambulance, fire, rescue, and any other necessary emergency service; * Activates tornado ...

Pottawatomie County

Dispatcher 1

Westmoreland, KS · On-site

$20.76/hr

This employee is responsible for directing officers to locations in need of assistance, advising ... Dispatches ambulance, fire, rescue, and any other necessary emergency service; * Activates tornado ...

Pottawatomie County

Dispatcher 1

Westmoreland, KS · On-site

This employee is responsible for directing officers to locations in need of assistance, advising ... Dispatches ambulance, fire, rescue, and any other necessary emergency service; * Activates tornado ...

Worldwide Flight Services

$19/hr

... and advising on staffing requirements; participating in the discipline, coaching, counseling ... dispatching flights in a safe and timely manner. * May also be responsible for baggage service ...

Worldwide Flight Services

Supv Ramp Services

Wichita, KS · On-site

$19/hr

... and advising on staffing requirements; participating in the discipline, coaching, counseling ... dispatching flights in a safe and timely manner. * May also be responsible for baggage service ...

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Service Advisor Dispatcher information

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

Is a service advisor dispatcher a good entry level job?

A service advisor dispatcher is often considered an entry-level position in automotive or service industries, involving customer communication, scheduling, and basic administrative tasks. It can provide valuable experience in customer service, communication skills, and understanding service operations, making it suitable for those starting their careers. Advancement opportunities may require additional skills or certifications, such as automotive knowledge or technical training.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are popular job titles related to Service Advisor Dispatcher jobs in Kansas?

For Service Advisor Dispatcher jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Service Advisor Dispatcher jobs in Kansas look for?

The top searched job categories for Service Advisor Dispatcher jobs in Kansas are:

What cities in Kansas are hiring for Service Advisor Dispatcher jobs?

Cities in Kansas with the most Service Advisor Dispatcher job openings:

Service Advisor Dispatcher jobs near you
Infographic showing various Service Advisor Dispatcher job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Solutions Advisor

Polestar Plumbing Heating & Cooling

Merriam, KS • On-site

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

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Job description

Build Your Future with Polestar!


For over 40 years, Polestar Plumbing, Heating & Cooling has been keeping the Kansas City community comfortable with exceptional plumbing, heating, and cooling services. As a proud, locally operated company, we take pride in delivering honest solutions and an outstanding customer experience. With a 4.8/5 Google rating and more than 4,000 glowing reviews, we're committed to excellence—and we're looking for great people to grow with us. We are looking to add a Customer Solutions Advisor to our team! 


NOW HIRING: Customer Solutions Advisor

Polestar Plumbing, Heating & Cooling | Merriam, KS


What We Offer

  • $100k - $150k+ Earning Potential 
  • Weekly Pay
  • PTO + 6 Paid Holidays
  • Matching 401(k)
  • Medical, Dental & Vision benefits
  • Accidental & Critical Illness coverage
  • Company-paid $15,000 Life Insurance & Long-Term Disability
  • Consistent year-round work
  • Ongoing training and professional development
  • Growth and advancement opportunities

About the Role

As a Customer Solutions Advisor, you'll take the lead on following up with unsold opportunities generated by our field technicians and help convert missed opportunities into completed sales. This role is focused on building relationships, overcoming objections, and providing homeowners with the information they need to confidently move forward with recommended services.

You don't need plumbing or HVAC experience—we're looking for someone with a strong sales background, excellent communication skills, and the drive to close deals. We'll teach you everything you need to know about our industry.


Responsibilities

  • Follow up with homeowners regarding unsold plumbing, HVAC, electrical, and sewer service recommendations.
  • Build rapport with customers and educate them on recommended repair and replacement options.
  • Communicate with customers through phone, text, and email to answer questions and close sales.
  • Meet and exceed daily, weekly, and monthly sales goals.
  • Coordinate with dispatch, customer service, and field technicians to ensure sold work is scheduled efficiently.
  • Maintain accurate customer records, estimates, financing information, and sales activity within ServiceTitan and other company software.
  • Participate in ongoing sales coaching and training to improve performance.
  • Deliver an exceptional customer experience throughout every interaction.
  • Collaborate with internal teams to maximize customer satisfaction and department performance.

Requirements

  • Previous sales experience with a proven track record of meeting or exceeding goals.
  • Strong communication, negotiation, and relationship-building skills.
  • Confidence handling objections and closing sales over the phone.
  • Self-motivated with the ability to thrive in a fast-paced, goal-oriented environment.
  • Strong organizational skills with excellent attention to detail.
  • Comfortable using Microsoft Office, CRM platforms, and computer-based systems (ServiceTitan experience is a plus).
  • Team-oriented mindset with a positive attitude and professional demeanor.

Polestar has proudly served the Kansas City area for over 40 years and continues to grow. If you're motivated by helping customers, enjoy sales, and are looking for a company that rewards performance, we'd love to meet you.

Company Description

Polestar Plumbing, Heating & Cooling is a Kansas City-area company with more than 40 years of experience serving homeowners with trusted plumbing, heating, cooling, and electrical services. We’re committed to providing exceptional customer service while building a team where hardworking people can grow, succeed, and be rewarded for their contributions. At Polestar, we believe in taking care of our customers—and taking care of our people.