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Service Advisor Dispatcher Jobs in Kansas (NOW HIRING)

The Fagan Company

Dispatcher

Kansas City, KS

Dispatch techs on previously scheduled maintenance and service calls. Verify times and job status ... When necessary, advise sales department of major clients' service calls. Timesheets: Route ...

The Fagan Company

Dispatcher

Kansas City, KS · On-site

Dispatch both emergency and scheduled work. • Order filters for monthly maintenance as needed for ... advise sales department of major clients' service calls. • Timesheets: Route completed original ...

City of Hialeah, FL

$52K - $103K/yr

Contacts ambulance services, public safety agencies, utilities and service providers and directs ... advised for reason of control and safety.Will remain alert to incoming emergency alarms on all ...

New

Premier Truck Group

Diesel Mechanic

Olathe, KS · On-site

$24.25 - $32/hr

... with service advisor and/or dispatcher if additional work is needed · Aids service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way ...

EMCOR Group Inc

The Fagan Company

Kansas City, KS · On-site

$66K/yr

... Dispatch techs on previously scheduled maintenance and service calls. • Verify times and job ... advise sales department of major clients' service calls. • Timesheets: Route completed original ...

Worldwide Flight Services

$19/hr

... and advising on staffing requirements; participating in the discipline, coaching, counseling ... dispatching flights in a safe and timely manner. * May also be responsible for baggage service ...

Worldwide Flight Services

Supv Ramp Services

Wichita, KS · On-site

$19/hr

... and advising on staffing requirements; participating in the discipline, coaching, counseling ... dispatching flights in a safe and timely manner. * May also be responsible for baggage service ...

Worldwide Flight Services

$19/hr

... and advising on staffing requirements; participating in the discipline, coaching, counseling ... dispatching flights in a safe and timely manner. * May also be responsible for baggage service ...

Shawnee Mission Ford

Warehouse stocker

Shawnee, KS · On-site

$16 - $17.50/hr

This role is essential to keeping our service and parts departments running efficiently by ensuring ... Work closely with parts advisors and dispatch to meet daily demands * Maintain efficiency in a fast ...

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Service Advisor Dispatcher information

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.

What are popular job titles related to Service Advisor Dispatcher jobs in Kansas?

For Service Advisor Dispatcher jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Service Advisor Dispatcher jobs in Kansas look for?

The top searched job categories for Service Advisor Dispatcher jobs in Kansas are:

What cities in Kansas are hiring for Service Advisor Dispatcher jobs?

Cities in Kansas with the most Service Advisor Dispatcher job openings:

Service Advisor Dispatcher jobs near you
Infographic showing various Service Advisor Dispatcher job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Dispatcher

The Fagan Company

Kansas City, KS

Full-time

PTO

Posted 19 days ago

Job description

About Us

We provide comprehensive mechanical contracting and maintenance services for commercial, industrial, and institutional projects. Our expertise includes office buildings, hospitals, colleges and universities, telecommunications, schools, warehouses, industrial facilities, and more.

Job Summary

Help the growth of the local office by supporting service and maintenance accounts for a specific geographical area, coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion. Assist in other general administrative tasks as requested.

Essential Duties & Responsibilities

Take client service calls and open jobs as needed following all proper procedures. Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing. Schedule the calls along with all previously scheduled work. Dispatch techs on previously scheduled maintenance and service calls. Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work. Order filters for monthly maintenance as needed for technician/driver pick up. Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting's assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information. Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent. Assist new technicians in employment policies and procedures as they relate to dispatch. Assist other dispatchers by handling phone/radio overflow when necessary. Cover during lunch time and sick and/or vacation leave. In the event of a technician's injury or accident, have employee notify Human Resources immediately and re-schedule workflow as needed. Take problem/complaint calls and handle appropriately or direct to Branch Manager. Take calls for billing/invoice questions and direct to proper personnel. When necessary, advise sales department of major clients' service calls. Timesheets: Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable). Enter tech's time into AS400. Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary. Complete service work order and print the "pre-invoice" for review. Keep tracking sheet for date of requests and receipt of reports. Maintain certified payroll report files for each job.

Qualifications

#fagan

Equal Opportunity EmployerAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective EmployeesNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.Employment Type: FULL_TIME

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