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Senior Workforce Management Analyst Jobs in Springfield, MA

In this role, the Personal Lines Senior Product Analyst assists the Product Management Regional Team on a variety of activities and projects across several states in the region.Examples include ...

Senior Business Analyst

Springfield, MA

$92K - $119K/yr

The Senior Business Analyst is an expert responsible for leading high-impact initiatives, providing ... This role requires a blend of deep subject matter expertise, program management, and leadership to ...

Senior Finance Analyst (Fully Onsite - Greater Hartford Area) Our client, a well-established ... Monitor grant spending and manage restricted funds * Assist with audit preparation, including ...

Be Seen First

... analysis, testing, and continuous improvement activities to ensure product reliability and compliance with industry standards. Company Description Zobility is RGBSI's workforce management and ...

Senior Electrical Engineer

Bloomfield, CT · On-site

$107K - $139K/yr

Quality - Lead investigation of field turnbacks and perform root cause failure analysis of ... RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation ...

Sr Risk Analyst - KR07DERisk Manager - KR07AE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having ...

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Showing results 1-20

Senior Workforce Management Analyst information

See Springfield, MA salary details

$53.3K

$109.5K

$142K

How much do senior workforce management analyst jobs pay per year?

As of Jul 23, 2026, the average yearly pay for senior workforce management analyst in Springfield, MA is $109,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,200.00 and $136,500.00 per year, depending on experience, location, and employer.

What does a workforce management analyst do?

A workforce management analyst is responsible for analyzing staffing needs, scheduling, and resource allocation to optimize employee productivity and operational efficiency. They use tools like workforce management software and data analysis techniques to forecast demand, monitor performance, and ensure adequate staffing levels across departments.

What does a Senior Workforce Management Analyst do?

A Senior Workforce Management Analyst is responsible for forecasting staffing needs, analyzing workforce data, and optimizing scheduling to ensure efficient operations. They use advanced data analysis techniques to identify trends, recommend improvements, and support decision-making in areas such as staffing, productivity, and cost management. Their role often involves collaborating with management and other departments to align workforce strategies with business goals, as well as mentoring junior analysts. They play a key role in ensuring that organizations have the right number of staff with the right skills at the right times.

What does a senior workforce analyst do?

A senior workforce management analyst is responsible for analyzing staffing needs, forecasting labor requirements, and developing strategies to optimize workforce productivity. They often use data analysis tools and workforce management software to monitor staffing levels, improve scheduling, and ensure operational efficiency. This role requires strong analytical skills and knowledge of workforce planning processes.

What are some typical challenges a Senior Workforce Management Analyst faces and how can they be addressed?

Senior Workforce Management Analysts often face challenges such as forecasting accuracy, adapting to changing business needs, and managing multiple data sources. Balancing operational efficiency with employee satisfaction can be complex, especially in fast-paced environments where call volumes or workload fluctuate. Strong analytical skills, effective communication with operations and HR teams, and continuous process improvement are key to overcoming these challenges. Utilizing advanced WFM software and staying updated on industry trends can also help ensure optimal workforce planning.

Is a WFM analyst a good career?

A Senior Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, skill development in data analysis and forecasting, and is often in demand across industries such as customer service and call centers.

How much is the salary of a senior analyst?

The salary of a Senior Workforce Management Analyst typically ranges from $70,000 to $100,000 annually, depending on experience, location, and industry. Senior analysts often have advanced skills in data analysis, forecasting, and workforce planning, which can influence compensation levels.

What are the key skills and qualifications needed to thrive as a Senior Workforce Management Analyst, and why are they important?

To thrive as a Senior Workforce Management Analyst, you need strong analytical skills, expertise in forecasting and scheduling, and a background in business, statistics, or a related field. Proficiency with workforce management software (such as NICE or Genesys), advanced Excel skills, and familiarity with data visualization tools are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication are crucial soft skills for this role. These skills ensure accurate workforce planning, optimize operational efficiency, and enable clear stakeholder collaboration in dynamic business environments.
What are the most commonly searched types of Workforce Management Analyst jobs in Springfield, MA? The most popular types of Workforce Management Analyst jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Senior Workforce Management Analyst jobs? Cities near Springfield, MA with the most Senior Workforce Management Analyst job openings:
Infographic showing various Senior Workforce Management Analyst job openings in Springfield, MA as of July 2026, with employment types broken down into 2% Locum Tenens, 83% Full Time, 10% Part Time, 2% Temporary, and 3% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $109,462 per year, or $52.6 per hour.
TEMPORARY TALENT WORKFORCE: Specialist Manager, Analytics & Insights (Data Visualization)

TEMPORARY TALENT WORKFORCE: Specialist Manager, Analytics & Insights (Data Visualization)

Deloitte

Hartford, CT • On-site

Other

Medical, Life, PTO

This job post has expired 1 day ago. Applications are no longer accepted.


Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

58th of 150 rated financial services


Job description

TEMPORARY TALENT WORKFORCE: Specialist Manager, Analytics & Insights

This is a temporary salaried opportunity to join Deloitte Services LP for a short-term assignment. We are currently seeking a candidate to fill our Specialist Manager, Analytics & Insights role between August 2026 - May 2027 for our People Analytics team.

Recruiting for this role ends on July 16, 2026

Work you'll do

  • Own Tableau dashboard development end-to-end - from managing collaboration with multiple stakeholders to define user stories and scope requirements through design, build, testing, and iteration - applying UX and data visualization best practices throughout
  • Create strategic data visualizations that tell a story as well as operational dashboards (i.e., in support of executive presentations, summary of analytics projects, or as standalone dashboards) using Tableau, PowerPoint, and other tools
  • Advise Talent leaders on key opportunities discovered by data and bring data into the discussion
  • Develop broad expertise in Talent data and reporting to understand the full landscape of Talent data systems and integrations
  • Using existing infrastructure, define standards and guidelines for data flow and dashboard design
  • Ability to balance detail (e.g., tracking nuanced client needs) with thinking strategically and holistically about underlying goals/needs
  • Ability to communicate effectively with a broad set of clients
  • Manage one dedicated junior resource, including their work deliverables, and collaborate with various other team members across Client & Reporting Solutions

A successful candidate would possess these skills:

  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The Team

The People Analytics Team collaborates across Talent and the business to uncover data-driven insights to solve business challenges across the talent lifecycle and enable transformational change inside of Deloitte. Our teams (e.g., reporting, data science, surveys, candidate assessments, evaluation) provide a holistic and client-centric approach that complements our wide range of analytical tools and methods to identify valuable workforce insights which, in turn, fuels the business. 

This role manages dashboard design and data visualization projects in People Analytics, translating complex talent data into intuitive, decision-ready dashboards for senior stakeholders. The ideal candidate brings advanced Tableau expertise alongside interpersonal skills to drive requirements conversations and the design sensibility to turn raw data into compelling visual narratives.

Qualifications

Required:

  • Bachelor's degree
  • 8+ years relevant experience in project management, reporting, analytics, visualization
  • Advanced Tableau expertise (critical): proficient in Tableau Desktop, Tableau Cloud, and Tableau Prep, including expertise in proficiency in calculated fields, LOD expressions, parameters, dashboard actions, performance optimization, publishing, and permissions management
  • Demonstrated ability to translate business questions into structured dashboard requirements, including soliciting and developing user stories and requirements, creating wireframes or mockups, and managing stakeholder sign-off
  • Experience applying UX and data visualization principles to drive dashboard usability and adoption
  • Strong command of Microsoft Office skills and ability to produce high-quality deliverables:
    • In Excel, aggregate and analyze operational data to identify insights and trends
    • In PowerPoint, tell a logically structured, succinct, and compelling story tailored to your audience; identify clear and actionable asks
    • In Word, create clear, concise, professional communications and resources
    • In Teams, effectively collaborate with team members and stakeholders to maximize efficiency and version control
  • Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

  • Experience with design or wireframing tools (e.g., Figma)
  • Knowledge of HR/People data domains, including deployment/resource management
  • Knowledge of data modeling best practices to support scalable reporting and analytics products

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102500 and $188900

Temporary employees are not eligible for Deloitte's health benefits, life insurance, PTO or subsidies offered through the Health & Fitness program. They are, however, covered under Deloitte's Business Travel Accident policy and may participate in Before-Tax Transit benefits.

#TTW

Qualifications:

TEMPORARY TALENT WORKFORCE: Specialist Manager, Analytics & Insights

This is a temporary salaried opportunity to join Deloitte Services LP for a short-term assignment. We are currently seeking a candidate to fill our Specialist Manager, Analytics & Insights role between August 2026 - May 2027 for our People Analytics team.

Recruiting for this role ends on July 16, 2026

Work you'll do

  • Own Tableau dashboard development end-to-end - from managing collaboration with multiple stakeholders to define user stories and scope requirements through design, build, testing, and iteration - applying UX and data visualization best practices throughout
  • Create strategic data visualizations that tell a story as well as operational dashboards (i.e., in support of executive presentations, summary of analytics projects, or as standalone dashboards) using Tableau, PowerPoint, and other tools
  • Advise Talent leaders on key opportunities discovered by data and bring data into the discussion
  • Develop broad expertise in Talent data and reporting to understand the full landscape of Talent data systems and integrations
  • Using existing infrastructure, define standards and guidelines for data flow and dashboard design
  • Ability to balance detail (e.g., tracking nuanced client needs) with thinking strategically and holistically about underlying goals/needs
  • Ability to communicate effectively with a broad set of clients
  • Manage one dedicated junior resource, including their work deliverables, and collaborate with various other team members across Client & Reporting Solutions

A successful candidate would possess these skills:

  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The Team

The People Analytics Team collaborates across Talent and the business to uncover data-driven insights to solve business challenges across the talent lifecycle and enable transformational change inside of Deloitte. Our teams (e.g., reporting, data science, surveys, candidate assessments, evaluation) provide a holistic and client-centric approach that complements our wide range of analytical tools and methods to identify valuable workforce insights which, in turn, fuels the business. 

This role manages dashboard design and data visualization projects in People Analytics, translating complex talent data into intuitive, decision-ready dashboards for senior stakeholders. The ideal candidate brings advanced Tableau expertise alongside interpersonal skills to drive requirements conversations and the design sensibility to turn raw data into compelling visual narratives.

Qualifications

Required:

  • Bachelor's degree
  • 8+ years relevant experience in project management, reporting, analytics, visualization
  • Advanced Tableau expertise (critical): proficient in Tableau Desktop, Tableau Cloud, and Tableau Prep, including expertise in proficiency in calculated fields, LOD expressions, parameters, dashboard actions, performance optimization, publishing, and permissions management
  • Demonstrated ability to translate business questions into structured dashboard requirements, including soliciting and developing user stories and requirements, creating wireframes or mockups, and managing stakeholder sign-off
  • Experience applying UX and data visualization principles to drive dashboard usability and adoption
  • Strong command of Microsoft Office skills and ability to produce high-quality deliverables:
    • In Excel, aggregate and analyze operational data to identify insights and trends
    • In PowerPoint, tell a logically structured, succinct, and compelling story tailored to your audience; identify clear and actionable asks
    • In Word, create clear, concise, professional communications and resources
    • In Teams, effectively collaborate with team members and stakeholders to maximize efficiency and version control
  • Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

  • Experience with design or wireframing tools (e.g., Figma)
  • Knowledge of HR/People data domains, including deployment/resource management
  • Knowledge of data modeling best practices to support scalable reporting and analytics products

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102500 and $188900

Temporary employees are not eligible for Deloitte's health benefits, life insurance, PTO or subsidies offered through the Health & Fitness program. They are, however, covered under Deloitte's Business Travel Accident policy and may participate in Before-Tax Transit benefits.

#TTW

Education:Bachelor's DegreeEmployment Type:

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