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Senior Ticket Operations Jobs in Springfield, VA

PSI Pax

Senior Navy ERP FI Module SME (2866)

Indian Head, MD · On-site

$98K - $124K/yr

PSI Pax, Inc has an exciting opportunity for a Senior Navy ERP FI Module SME to support an ... operations requirements. * Provides help desk ticket resolution support. * Supports the management ...

SAIC

Senior Server Windows Engineer

Washington, DC · On-site

This position requires a mixture of engineering, operations, hands on technical and support skills ... Provide on-call support and manage ticket queue. * Demonstrate a strong appetite to learn and ...

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All JobsTicket Operations JobsSenior Ticket Operations JobsSenior Ticket Operations Jobs in Springfield, VA

Senior Ticket Operations information

See Springfield, VA salary details

$40.7K

$103.1K

$166.6K

How much do senior ticket operations jobs pay per year?

As of Aug 6, 2026, the average yearly pay for senior ticket operations in Springfield, VA is $103,118.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,200.00 and $126,900.00 per year, depending on experience, location, and employer.

What do senior ticket operations do?

Senior ticket operations professionals manage the processing, distribution, and tracking of tickets for events, transportation, or customer service. They oversee ticketing systems, ensure accuracy, and coordinate with teams to optimize ticket sales and customer experience, often using specialized software and data analysis skills.

What is the difference between Senior Ticket Operations vs Ticketing Coordinator?

AspectSenior Ticket OperationsTicketing Coordinator
CredentialsExperience in ticketing systems, industry certifications often preferredSimilar experience, often entry to mid-level certifications
Work EnvironmentOversees ticketing processes, manages teams, strategic planningHandles ticket sales, customer service, and event setup
Industry UsageUsed in large venues, sports teams, and event organizationsCommon in event venues, theaters, and sports arenas

Senior Ticket Operations roles focus on managing ticketing strategies, overseeing teams, and ensuring smooth operations at a higher level. Ticketing Coordinators handle day-to-day ticket sales, customer interactions, and event setup. While both roles require ticketing system knowledge, Senior Ticket Operations positions involve more leadership and strategic planning, whereas Ticketing Coordinators focus on operational execution.

What are popular job titles related to Senior Ticket Operations jobs in Springfield, VA? For Senior Ticket Operations jobs in Springfield, VA, the most frequently searched job titles are:
What cities near Springfield, VA are hiring for Senior Ticket Operations jobs? Cities near Springfield, VA with the most Senior Ticket Operations job openings:
Senior Ticket Operations jobs near you

Sr. Service Desk Technician I (6686)

MetroStar

Washington, DC

Full-time

Posted 14 days ago

Job description

As Sr. Service Desk Technician II, you'll be responsible for overseeing help desk operations and ensuring customer satisfaction. This role focuses on overseeing advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

  • Coordinate and stagger team schedules to guarantee continuous onsite operations and help desk coverage during the required window of 6:00 AM - 6:00 PM ET, Monday through Friday.
  • Ensure that every verbal, telephonic, and email request is accurately inputted into the DUSN (M) IT Ticket system, and verify that every open ticket is updated daily.
  • Direct the review, triage, and response for incoming incidents ensuring standard tickets are resolved within 4 hours.
  • Maintain a current and accurate list of approximately 150 designated VIPs to ensure immediate operational response and ticket resolution within 1 hour.
  • Interface directly with multiple enterprise support teams to process seat orders, escalate issues, and manage IT resources.
  • Oversee the online scheduling, system configuration, and live troubleshooting for audio-visual conference rooms, while continuously monitoring inventories for non-NMCI hardware and over 1,500 wireless assets.

What you'll need to succeed:

  • Active DoD Secret security clearance
  • Bachelor's Degree from an accredited college or university with 5 years overseeing Service Desk operations, including service request, incident & problem ITIL processes.
  • Experience managing a Service Desk supporting 4K+ Users.
  • You currently hold an ITILv4 certification.
  • Experience with Service Desk management tools such as ServiceNow, Jira Service Management, or similar platforms.
  • Excellent communication and collaboration skills.
  • Strong customer service orientation and the ability to build positive relationships with stakeholders.
  • Ability to manage multiple priorities and deliver results in a fast-paced environment.

HOURLY RATE: $67,000.00 - $74,000.00

The hourly rate for this position is determined based on qualifications, skills, and relevant experience. The final rate offered will be determined based on several factors including: 

  • The candidate's professional background and relevant work experience
  • The specific responsibilities of the role and organizational needs
  • Internal equity and alignment with current team compensation
  • This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
    • Performance-based bonuses
    • Company-paid training and/or certifications
    • Referral bonuses

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