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Senior Ticket Operations Jobs in Springfield, VA

CGI Inc.

Operations Analyst (SRE)

Fairfax, VA · On-site

... ticket hygiene, and knowledge base quality to reduce repeat work. • Progress toward the Senior Operations Analyst role through the SRE realignment career path. Monitoring & Event Triage • Monitor ...

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Senior Ticket Operations information

See Springfield, VA salary details

$40.7K

$103.1K

$166.6K

How much do senior ticket operations jobs pay per year?

As of Aug 8, 2026, the average yearly pay for senior ticket operations in Springfield, VA is $103,118.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,200.00 and $126,900.00 per year, depending on experience, location, and employer.

What do senior ticket operations do?

Senior ticket operations professionals manage the processing, distribution, and tracking of tickets for events, transportation, or customer service. They oversee ticketing systems, ensure accuracy, and coordinate with teams to optimize ticket sales and customer experience, often using specialized software and data analysis skills.

What is the difference between Senior Ticket Operations vs Ticketing Coordinator?

AspectSenior Ticket OperationsTicketing Coordinator
CredentialsExperience in ticketing systems, industry certifications often preferredSimilar experience, often entry to mid-level certifications
Work EnvironmentOversees ticketing processes, manages teams, strategic planningHandles ticket sales, customer service, and event setup
Industry UsageUsed in large venues, sports teams, and event organizationsCommon in event venues, theaters, and sports arenas

Senior Ticket Operations roles focus on managing ticketing strategies, overseeing teams, and ensuring smooth operations at a higher level. Ticketing Coordinators handle day-to-day ticket sales, customer interactions, and event setup. While both roles require ticketing system knowledge, Senior Ticket Operations positions involve more leadership and strategic planning, whereas Ticketing Coordinators focus on operational execution.

What are popular job titles related to Senior Ticket Operations jobs in Springfield, VA? For Senior Ticket Operations jobs in Springfield, VA, the most frequently searched job titles are:
What cities near Springfield, VA are hiring for Senior Ticket Operations jobs? Cities near Springfield, VA with the most Senior Ticket Operations job openings:
Senior Ticket Operations jobs near you

Senior Information Technology Project Manager (ITSD Manager) with Security Clearance

Prism, Inc.

Arlington, VA • On-site

$150K - $151K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Job description

Senior Information Technology Project Manager (ITSD Manager) Location: DMV (Fully On-site) PRISM is seeking a Senior Information Technology Project Manager (ITSD Manager) to oversee the operations, performance, and strategic development of the Technical Operations Center (TOC) and Information Technology Service Desk (ITSD). This leadership role is responsible for managing incidents, driving continuous service improvements, and ensuring compliance with established Service Level Agreements (SLAs). The Senior ITSD Manager will serve as a senior-level subject matter expert, managing stakeholder relationships and fostering strong customer engagement while guiding IT service delivery teams. Duties & Responsibilities The Senior ITSD Manager will apply comprehensive technical and management expertise to: * Team Leadership: Oversee TOC and ITSD teams, ensuring performance, growth, and professional development. * Operational Management: Manage incidents and changes, ensuring timely and effective resolution. * Workflow Optimization: Direct Call Center operations and ticket resolution workflows in accordance with established SLAs. * Stakeholder Engagement: Foster strong customer relationships by managing internal and external stakeholder engagement. * SLA Compliance: Monitor team performance against SLAs and implement improvements to enhance service delivery. * Cross-Functional Collaboration: Lead collaboration with other service areas to align ITSD operations with organizational goals. * Escalation Management: Serve as the primary escalation point for major incidents and ensure clear communication to executive leadership. * Continuous Improvement: Identify opportunities for innovation and process optimization across the ITSD environment. Qualifications * Clearance/Suitability: Must be able to obtain and maintain a favorable suitability determination (Public Trust background investigation). * Experience: 3+ years of experience managing Information Technology Service Desk operations. * Education: Bachelor's degree in Computer Science, Information Technology, or a related field (5 years of equivalent professional experience may substitute for a degree). * Certifications (Required): * ITIL 4 Foundation or higher. * HDI Support Center Manager (HDI_SCM) certification. * Technical Knowledge: Expertise in IT service desk management, ticket resolution workflows, incident/change management, and SLA-driven operations. * Core Skills: Strong leadership, team development, and customer relationship management skills; ability to lead high-impact assignments and deliver measurable performance outcomes. * Preferred Experience: Experience supporting Federal government contracts or agencies ABOUT PRISM PRISM is devoted to modernization and innovation within the world of technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success. Offering comprehensive benefit plans including medical, dental, vision and 401K along with our people - first approach sustains our reputation as a premier employer. PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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