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Senior Technical Writer Jobs in Springfield, MA (NOW HIRING)

Nashville Public Radio

Editor/Writer

Montague, MA · On-site

$50 - $70/hr

Position Summary The Editor/Writer reports to the Director of Publications and is responsible for supporting the work of the Publications department by helping to develop, write, edit, and proofread ...

New

Erm

Technical Partner, Natural Resources

Hartford, CT · On-site

$175K - $202K/yr

Provide senior technical leadership for biological resources, ecological restoration, habitat ... Preferred: * Experienceestablishingmitigation banks and writing vegetation management plans.

ERM

Technical Partner, Natural Resources

Hartford, CT · On-site

$175K - $202K/yr

Provide senior technical leadership for biological resources, ecological restoration, habitat ... Preferred: * Experienceestablishingmitigation banks and writing vegetation management plans.

Stone Search

Cisco Network Architect (MSP)

Hartford, CT · On-site

Serve as a senior technical escalation resource for engineers and consultants, providing guidance ... Strong executive presence, professional demeanor, and outstanding written and verbal communication ...

MedPro Group

Technical Architect

Springfield, MA · On-site

$125 - $165/hr

Partner effectively with business stakeholders, Product Owners, and senior leadership to ensure ... Read, write and support REST API's to facilitate system and data exchange * Provide technical ...

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Senior Technical Writer information

See Springfield, MA salary details

$56.3K

$102.7K

$169.4K

How much do senior technical writer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior technical writer in Springfield, MA is $102,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,700.00 and $123,600.00 per year, depending on experience, location, and employer.

What is a senior technical writer?

A senior technical writer contributes to technical support documentation, instruction manuals, scripts, articles, websites, and guides, reducing synthesizing material into concise language for users and customers to fully understand. A senior technical writer is a higher-level employee who delegates tasks to other writers and editors or corrects copy. Senior technical writers also study user feedback for improvement opportunities. In this job, you may revise and rewrite existing content, editing and punching up old copy to match new standards or guidelines.

What does a senior technical writer do?

A Senior Technical Writer is responsible for creating, editing, and managing complex technical documentation, such as user manuals, product guides, and online help systems. They collaborate with engineers, product managers, and other stakeholders to ensure accuracy and clarity in the documentation. In addition to writing, they often lead documentation projects, mentor junior writers, and establish best practices for the documentation team. Their work helps users and customers understand and effectively use complex products or technologies.

What are the key skills and qualifications needed to thrive as a senior technical writer, and why are they important?

To thrive as a Senior Technical Writer, you need exceptional writing and editing skills, a strong grasp of technical concepts, and experience with documentation standards, usually supported by a relevant degree or equivalent experience. Familiarity with tools such as MadCap Flare, Adobe FrameMaker, XML-based publishing systems, and version control software is typically required. Strong collaboration, attention to detail, and the ability to translate complex information into clear, user-friendly content are vital soft skills. These competencies ensure the creation of high-quality documentation that supports product usability and customer satisfaction.

How does a senior technical writer typically collaborate with subject matter experts and development teams during documentation projects?

Senior Technical Writers work closely with subject matter experts (SMEs), engineers, and product managers to ensure documentation is accurate and comprehensive. They often attend sprint meetings, conduct interviews, and review product prototypes to gather detailed information. Effective collaboration involves translating complex technical concepts into user-friendly language, incorporating feedback from different stakeholders, and regularly updating documentation as products evolve. This role requires strong communication and project management skills to balance multiple priorities and meet deadlines.

What is the difference between Senior Technical Writer vs Technical Writer?

AspectSenior Technical WriterTechnical Writer
Required ExperienceTypically 5+ years, with leadership skillsEntry to mid-level, 1-3 years experience
ResponsibilitiesLeading documentation projects, mentoring, complex contentCreating and editing technical documents, following guidelines
CertificationsOften preferred or required (e.g., STC certifications)Less commonly required
Work EnvironmentCollaborates with cross-functional teams, often in corporate settingsWorks independently or in small teams, in various industries

The main difference between a Senior Technical Writer and a Technical Writer lies in experience, responsibilities, and leadership roles. Senior Technical Writers typically have more experience, handle complex projects, and mentor junior staff, whereas Technical Writers focus on producing clear, accurate documentation under guidance. Both roles are essential in technical communication, but the senior position involves greater oversight and expertise.

More about Senior Technical Writer jobs

What are the most commonly searched types of Technical Writer jobs in Springfield, MA?

The most popular types of Technical Writer jobs in Springfield, MA are:

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For Senior Technical Writer jobs in Springfield, MA, the most frequently searched job titles are:

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The top searched job categories for Senior Technical Writer jobs in Springfield, MA are:

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Cities near Springfield, MA with the most Senior Technical Writer job openings:

Senior Technical Writer jobs near you
Infographic showing various Senior Technical Writer job openings in Springfield, MA as of August 2026, with employment types broken down into 43% Full Time, and 57% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $102,730 per year, or $49.4 per hour.

Senior Claim Technical Specialist

IFG Companies

Hartford, CT • On-site

$110K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Review new claim reports and determine initial plans of action.

  • Analyze coverage, prepare related correspondence, and evaluate claims as investigations develop.

  • Negotiate claims to settlement, direct counsel in litigated claims, and report serious losses to management and reinsurers.

Job description


POSITION SUMMARY

The Senior Claim Technical Specialist ("SCTS") is a high-impact role focused on investigating, evaluating, negotiating and settling serious injury/damage claims involving complex coverage and large loss exposures in multiple jurisdictions. The SCTS will evaluate coverage considerations, applicable laws and regulations, claim resolution approaches and report to management and reinsurers within necessary timelines and guidelines. 

POSITION RESPONSIBILITIES INCLUDING

  • Reviewing new claim reports and determining initial plans of action.
  • Analyzing coverage relating to the facts and allegations of claims and preparing Reservation of Rights and Declination of Coverage letters, as applicable.
  • Pursuing all culpable parties, providing them with formal notice and seeking contribution from such responsible entities as appropriate. 
  • Identifying serious injury/damage losses and reporting them timely to upper management and reinsurers. 
  • Evaluating all claims as the investigation develops; establishing and adjusting reserves as warranted, reserving commensurate with the claim exposure. 
  • Reviewing all expense bills for appropriateness, accuracy and adherence to Company billing guidelines within the Company's e-billing system.
  • Identifying subrogation opportunities and ensuring efforts are undertaken, where appropriate, to recover against responsible parties.
  • Directing counsel in the defense of litigated claims in accordance with established litigation plans and legal budgets.
  • Negotiating claims to settlement and attending mediations, settlement conferences and trials.
  • Functioning as the subject matter expert, mentoring claim examiner trainees and new claim examiners.
  • Other duties, as requested.

KNOWLEDGE, SKILLS AND ABILITIES

  • Demonstrated ability to deal with significant/complex coverage matters, including contractual risk transfer and additional insured issues.
  • Excellent written and oral communication skills.
  • Very strong negotiation, critical thinking and problem-solving capabilities.
  • Outstanding customer service orientation, while demonstrating careful attention to details and an ability to multi-task.
  • Strong computer skills, including the ability to work effectively in the claims management system and strong knowledge of Microsoft applications (e.g., Outlook, Word, Excel).
  • Ability to exercise independent judgement with moderate supervision in handling claims within reserve and settlement authority.
  • Ability to travel as business necessitates (including for mediations, settlement conferences and trials).

EDUCATION, EXPERIENCE AND CERTIFICATIONS

  • Required: A bachelor's degree from an accredited U.S. college/university, with a major or coursework in insurance, economics or related fields. 
  • Required: At least eight (8) years of experience handling commercial general liability claims, preferably with a U.S. commercial insurer.
  • Required: A valid adjuster license in designated home state and the ability to obtain additional non-residential adjuster licenses.
  • A Plus: Senior Claim Law Associate (SCLA), Casualty Claim Law Associate (CCLA), Associate in Claims (AIC) and/or Chartered Property Casualty Underwriter (CPCU) designations.
  • Preferred: At least eight (8) years of commercial property/casualty claims handling experience with a U.S. commercial insurer, including experience with complex litigation of claims.
  • Preferred: At least eight (8) years of litigation management experience.
  • Preferred: Experience with Excess & Surplus Lines (E&S). 

PHYSICAL DEMANDS

  • Position is hybrid and requires the ability and the willingness to work in an IFG Companies office at least three (3) days per week if residing within a one-hour commuting distance.
  • Physical demands are considered those of a climate-controlled office environment with minimal physical exertion.
  • Position requires prolonged sitting, extensive utilization of computers and interactions with others in person and via phone.
  • Position requires the ability and the willingness to travel when required to meet business needs.

SALARY AND BENEFITS

The salary range for this position is $110,000 to $120,000. Additionally, the position may be eligible to earn incentive compensation.

IFG Companies offers competitive compensation and benefits, currently including medical, dental, vision, 401(k), flexible spending, short-term and long-term disability insurance, life insurance, paid parental leave, vacation and other paid time off.

WHY IFG COMPANIES

Founded in 1985, IFG Companies is one of the oldest privately held insurance groups in the United States. It combines a specialty-carrier focus with long-term stability and thinking, while promoting a culture of underwriting rigor, collaboration, strategic thinking, superior technology and strong producer partnerships.

EQUAL OPPORTUNITY

IFG Companies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other protected characteristic under applicable law.