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Senior Technical Support Analyst Jobs in Greer, SC

Godlan

Senior Technical Consultant

Greenville, SC · On-site

... in support of their CloudSuite Industrial/SyteLine system. Depending on skillset, a Senior ... Solid analytical and problem-solving skills * Flexibility in dealing with simultaneous projects

Elliott Davis

CAAS Technical Senior

Greenville, SC · On-site

$106K - $147K/yr

As a CAAS Technical Senior, you will help drive engagements, coordinating internal and external ... Analyze general ledger accounts for errors, discrepancies, accruals and deferrals to ensure ...

GTN Technical Staffing

Be Seen First

Senior / Lead OT Network Security Analyst

Spartanburg, SC · On-site

$93K - $122K/yr

Support network segmentation initiatives and the implementation of secure OT architecture ... Produce clear security reports, risk findings, and recommendations for both technical teams and ...

Interim HealthCare

Senior Systems Engineer

Greenville, SC · On-site

$115K - $125K/yr

Use your technical expertise to design and support systems that directly enable patient care and ... Act as a Tier 3 escalation point for complex technical issues, driving root cause analysis ...

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Senior Technical Support Analyst information

See Greer, SC salary details

$23

$33

$49

How much do senior technical support analyst jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for senior technical support analyst in Greer, SC is $33.52, according to ZipRecruiter salary data. Most workers in this role earn between $27.98 and $36.06 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What job categories do people searching Senior Technical Support Analyst jobs in Greer, SC look for?

The top searched job categories for Senior Technical Support Analyst jobs in Greer, SC are:

What cities near Greer, SC are hiring for Senior Technical Support Analyst jobs?

Cities near Greer, SC with the most Senior Technical Support Analyst job openings:

Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Greer, SC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,722 per year, or $33.5 per hour.

Senior Technical Consultant

Godlan

Greenville, SC • On-site

Full-time

Re-posted 20 days ago

Job description

Position Description
A Senior Technical Consultant is a position for a CloudSuite Industrial/SyteLine developer and/or consultant, generally with more than five years of experience.
Primary Objectives
A Senior Technical Consultant is to provide billable technical and development services to customers in support of their CloudSuite Industrial/SyteLine system. Depending on skillset, a Senior Technical Consultant may also provide other development or technical services, which may be unrelated to CloudSuite Industrial/SyteLine.
Responsibilities
A Senior Technical Consultant is primarily responsible for delivering services to customers through a variety of activities including, but not limited to, requirements gathering, analysis, formulating solutions to business issues, documenting specifications, estimating projects, development, testing, debugging, and project delivery to the customer.
Required Knowledge, Skills, and Abilities
  • Microsoft .NET technologies, including T-SQL, C#, and VB.Net
  • Web Development ASP.NET/MVC, consuming and developing Web Services/Web APIs, HTML, JavaScript, and Jquery
  • A degree in a technical discipline is preferred
  • Enterprise Resource Planning system basic knowledge, specifically CloudSuite Industrial/SyteLine
  • Previous consulting experience is a plus
  • Excellent verbal and written communication skills
  • Solid analytical and problem-solving skills
  • Flexibility in dealing with simultaneous projects
  • Strong customer service attitude
  • Strong self-motivation but not afraid to ask for help
  • Hold yourself and your work to high standards
  • Ability to work with minimal supervision and meet deadlines
  • High energy level; ability to persist
  • Special projects, training, and other internal or external activities may also be assigned at the discretion of Godlan, Inc. management.
Education and Experience
Bachelor degree in a technical discipline is preferred.
5+ years of Enterprise Resource Planning systems experience, specifically CloudSuite Industrial/SyteLine.
5+ years of progressive experience with Microsoft .NET technologies.

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