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Senior Technical Phone Support Jobs (NOW HIRING)

STAHL

Senior Technical Support Manager

Washington, DC · On-site

$128K - $177K/yr

Senior Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New ...

Emergent Software

Cloud Support Technician

Maple Plain, MN · On-site

$55K - $75K/yr

Diagnosing, repairing technical issues, providing technical phone support, managing equipment, and maintaining systems security and resiliency. In addition to the technical requirements, candidates ...

MeridianLink

Senior Technical Support Engineer

$92K - $130K/yr

The Senior Technical Support Engineer is a highly specialized position serving as the deepest technical layer within MeridianLink's Customer Support organization. This role functions as a quasi ...

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Senior Technical Phone Support information

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$50.5K

$135.6K

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How much do senior technical phone support jobs pay per year?

As of Jul 13, 2026, the average yearly pay for senior technical phone support in the United States is $135,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,500.00 and $156,500.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Technical Phone Support jobs? The most popular types of Technical Phone Support jobs are:
Senior Technical Phone Support jobs near you
Infographic showing various Senior Technical Phone Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $135,610 per year, or $65.2 per hour.
Senior Technical Support Analyst

Senior Technical Support Analyst

Journal Technologies, Inc.

Los Angeles, CA • On-site, Remote

$72K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system.
We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency.
Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America and the world.
Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.
Senior Technical Support Analyst:
We are seeking an experienced Senior Technical Support Staff member to join our technical support efforts, with a particular focus on hosted solutions. This role is crucial for ensuring operational excellence and reliability across our suite of hosted customer applications, as well as providing general technical support. The ideal candidate will be a technical expert and a problem-solver, capable of managing complex technical issues.
Responsibilities:
  • Comprehensive Technical Support: Provide advanced troubleshooting and problem resolution across all support inquiries, incorporating duties typical of Support Technicians such as handling support tickets, phone calls, and email requests.
  • Hosted Solutions Expertise: Act as the primary point of contact for all issues related to hosted customer applications, including direct access and management of hosted databases and servers.
  • Collaboration and Escalation: Work closely with Cloud Operations for customer application maintenance, including restarts, upgrades, configuration changes, and application settings adjustments. Serve as the escalation point for complex issues, including bugs and system performance concerns.
  • Performance Monitoring and Management: Proactively monitor and troubleshoot performance issues for hosted clients, ensuring optimal functionality and addressing server crashes as they occur.
  • Mentorship and Training: Act as a support team training resource, enhancing team capabilities and knowledge.
  • Emergency Support: Provide 24/7 emergency support for hosted application emergencies, demonstrating readiness to address and resolve critical issues promptly.
  • Strategic Liaison: Serve as the liaison between customer lifecycle teams and development, facilitating efficient communication and problem resolution. Continuous Improvement: Lead efforts in continuous process improvement, contributing to the development of best practices and innovative solutions for technical support challenges.

Knowledge, Skills, and Abilities:
  • Demonstrated expertise in technical support, with a strong focus on hosted or cloud-based solutions.
  • Proficiency in server and database management, including an understanding of cloud infrastructure and performance monitoring.
  • Exceptional problem-solving skills and the ability to manage complex technical issues.
  • Strong leadership capabilities, with experience in mentoring technical support teams.
  • Excellent communication skills, able to articulate complex technical information to a variety of audiences.

Requirements:
  • Bachelor's degree, or equivalent work experience, in Information Technology preferred or related experience.
  • 5+ years of technical support experience with web hosted, on premise and cloud-based, software applications.
  • Understanding of various platforms (Java, HTML, SQL).
  • Proficiency with scripting languages is a plus (Groovy, JavaScript, etc.).
  • SQL development experience (e.g., PL/SQL, Transact-SQL).
  • Familiarity with report software such as Crystal Reports is a plus.
  • Experience supporting Java applications.
  • Experience in the justice field and terminology would be an asset.
  • Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset.

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned.
At this time, we are only able to consider candidates who are U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position.
Why Journal Technologies?
Visit www.journaltech.com/careers for more information, but highlights include:
  • The salary range posted for this position, which reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.
  • Competitive compensation based on skills, experience, and years of service.
  • Quality medical, dental and vision coverage.
  • Competitive paid time off as well as paid holiday time.
  • 401(k) retirement (US) and GRRSP (CDN) programs.
  • Annual professional development funds - $1,500 USD annual per employee.
  • Book subscriptions with an extensive library in each office for personal and professional growth.
  • Flexible working hours which you can coordinate with your supervisor.
  • Ability for employees to work from a remote location (e.g., home) or office.
  • Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.
  • Travel opportunities between Journal Technology offices and with clients.
  • We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.

The pay range for this role is:
72,000 - 90,000 USD per year (Remote (United States))
72,000 - 90,000 USD per year (JTI Logan, USA)
72,000 - 90,000 USD per year (JTI Los Angeles, USA)

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