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Senior Technical Phone Support Jobs (NOW HIRING)

Siemens

Technical Support Specialist

Harleysville, PA · On-site

$61K - $105K/yr

Experience providing detailed information over the phone in a prior technical support role with the ability to provide a moderate level of technical phone support to both internal and external ...

STAHL

Senior Technical Support Manager

Washington, DC

$128K - $177K/yr

Senior Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New ...

AVI-SPL

Senior Technical Support Engineer

The Senior Technical Support Engineer serves as an escalation point for complex AV and UC issues, providing advanced remote troubleshooting, root cause analysis, and mentorship to other engineers.

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Senior Technical Phone Support information

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$50.5K

$135.6K

$196K

How much do senior technical phone support jobs pay per year?

As of Jun 16, 2026, the average yearly pay for senior technical phone support in the United States is $135,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,500.00 and $156,500.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Technical Phone Support jobs? The most popular types of Technical Phone Support jobs are:
Senior Technical Phone Support jobs near you

Service Support Coordinator

Universal Dynamics Inc

Fredericksburg, VA • On-site

$17 - $24.50/hr

Full-time

Posted 19 days ago

Be an early applicant

Job description

Job Summary:

Responsible for coordinating and serving as a key liaison between customers, technical support, and management by providing customer service, technical phone support, and service coordination. Utilizes strong organizational and technical aptitude to support aftersales operations, including on-call support, expense review, and interpretation of technical documentation.


ROLE (Job Description)

  • Maintain the department’s instrument inventory and calibration records for both in-house and field service equipment.
  • Perform administrative tasks, including opening and managing Service Orders, preparing service reports, and submitting expense documentation to the Accountability Department.
  • Create SAP tickets for Technical Support requests and assign them to the appropriate Aftersales Group member.
  • Coordinate with customers by sending the tariff form when a technician intervention is requested.
  • Manage assigned Service Orders, providing timely updates to ATSG Management regarding job status—whether under warranty, billable, or free of charge per special agreement with the Sales referent.
  • Review and approve Field Service Technicians’ (FST) expense reports and timesheets.
  • Keep the Field Service Technicians’ warehouse inventory updated in SAP.
  • Ensure all Service Orders are kept current in SAP and closed in a timely manner.
  • Review service reports and notify the Customer Care Center of spare parts requirements, or the Service Technical Support team if additional intervention is needed.


REQUIREMENTS

    • High school diploma or equivalent
    • Excellent communication, interpersonal, and customer care skills
    • Organization, prioritization, and multitasking skills
    • Proficient in Microsoft Word, Excel, Powerpoint, SAP, CRM


We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to creating an inclusive and diverse workplace.