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Senior Technical Account Manager Jobs in Rome, NY

PAR Technology

Sales Account Manager

New Hartford, NY · On-site +1

S.-based) Reports To: Sr. Director, Sales Account Management What We're Looking For: * 3-5 years of experience in renewals, strategic account management, or customer growth within a SaaS environment ...

Rentokil

Mgr, Tech Service

East Syracuse, NY

Works collaboratively with Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers. * Works collaboratively with Branch leaders to ...

JETNET LLC

Director of Account Management

Utica, NY · On-site +1

$135K/yr

... Management to lead and evolve our post-sale revenue strategy across JETNET, WINGX, ADSBx, and ... Serve as a senior escalation point for key customer accounts and renewal challenges * Design and ...

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Senior Technical Account Manager information

See Rome, NY salary details

$39.3K

$95.2K

$151K

How much do senior technical account manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for senior technical account manager in Rome, NY is $95,246.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $115,500.00 per year, depending on experience, location, and employer.

How do Senior Technical Account Managers typically balance technical problem-solving with client relationship management?

Senior Technical Account Managers are expected to act as both technical experts and trusted advisors for their clients. This means they regularly collaborate with engineering teams to resolve technical challenges while also maintaining open communication with clients to ensure their needs and concerns are addressed promptly. Balancing these responsibilities requires strong organizational skills and the ability to translate complex technical issues into actionable business insights. Building long-term client relationships is just as crucial as delivering timely, effective technical solutions.

What is the difference between Senior Technical Account Manager vs Technical Account Manager?

AspectSenior Technical Account ManagerTechnical Account Manager
Required CredentialsTypically requires more experience, advanced certifications, and industry knowledgeEntry to mid-level certifications, less experience needed
Work EnvironmentHandles complex accounts, strategic planning, and high-level client interactionsFocuses on onboarding, support, and maintaining client relationships
Employer & Industry UsageCommon in tech, SaaS, and enterprise software companiesUsed across similar industries, often as a stepping stone role

The main difference between a Senior Technical Account Manager and a Technical Account Manager lies in experience, responsibilities, and complexity of client interactions. Senior TAMs handle more strategic, high-value accounts, requiring advanced skills and certifications, while TAMs focus on client support and relationship management at an operational level.

What is a Senior Technical Account Manager?

A Senior Technical Account Manager (Senior TAM) is a professional who acts as a primary technical advisor and relationship manager between a company and its key clients. They help clients maximize the value of the products or services they've purchased by providing technical guidance, troubleshooting, and tailored solutions. Senior TAMs also advocate for the client's needs within their own organization, coordinate support efforts, and often lead complex projects or initiatives to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Senior Technical Account Manager, and why are they important?

To thrive as a Senior Technical Account Manager, you need a strong background in IT or engineering, excellent problem-solving abilities, and experience in managing client relationships, typically supported by a relevant degree. Familiarity with CRM systems, cloud platforms, and technical troubleshooting tools, along with certifications like ITIL or AWS, is often expected. Outstanding communication, negotiation, and project management skills help you effectively bridge technical and business needs for clients. These skills ensure that client issues are resolved efficiently, fostering long-term satisfaction and driving business growth.
What are popular job titles related to Senior Technical Account Manager jobs in Rome, NY? For Senior Technical Account Manager jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Senior Technical Account Manager jobs in Rome, NY look for? The top searched job categories for Senior Technical Account Manager jobs in Rome, NY are:
What cities near Rome, NY are hiring for Senior Technical Account Manager jobs? Cities near Rome, NY with the most Senior Technical Account Manager job openings:
Senior Technical Account Manager jobs near you

Technical Account Representative I

DUMAC Business Systems, Inc.

East Syracuse, NY • On-site

$19.50 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Description
Who You Are
The Technical Account Representative performs both office, field work, and support to configure Point of Sale (POS) databases. This role has knowledge of Point of Sale (POS) supported software, applications, processes, installation, and training. Additionally, this role provides support by troubleshooting escalation calls for both internal employees and DUMAC customers. The Technical Account Representative will successfully aid in converting a store's POS system, Back Office, and network schema.
What You'll Do
  • Administer and configure firewall settings
  • Install operating systems, software, patches, upgrades, and hardware (i.e. servers, PC's, switches and routers)
  • Analyze, trouble shoot, and resolve system hardware, software, and networking issues
  • Configure, optimize, fine tune, and monitor operating systems, software, and hardware
  • Assist with the setup of store servers, applications, and processes needed to bring a store live
  • Provide support by troubleshooting escalation calls for both internal team members and customers
  • Log and document all supported requests in service tickets (phone calls or instore) and ensure all service tickets are meeting the corresponding SLA's
  • Serves as an escalation point and coach for all team members on hardware and software problem analysis and resolution
  • Ability to set up and performing system backups and recovery
  • Implement and monitor POS system and data security (virus protection, malware, PCI)
  • Communicate with Account Managers and customers on technology needs and industry changes
  • Provide phone support as necessary during regular business hours and after hour support
  • Follow up and support existing customers
  • Review proposals for equipment and software and recommends potential opportunities to the Account Manager
  • 3rd Party Integration - Work with lab and research and development to validate/signoff on new programs and software upgrades

What You'll Bring to the Team
  • Bachelor's degree or equivalent experience in the POS industry
  • Experience in POS industry
  • Internal expert with all aspects of supported solutions for vertical
  • Proficient in Microsoft Office programs, including Outlook, Word, Excel, and PowerPoint
  • Expert problem solver and analyst at both the technical and application levels
  • Creative problem-solving skills, a critical thinker, and a dedication to customer satisfaction
  • Excellent written and verbal communication skills as well as interpersonal skills
  • Possess the accountability and personal responsibility to own and drive results
  • Ability to work independently and part of a team environment

Preferred Qualifications
  • Experienced with DUMAC supported software, applications, processes, and solutions such as POS, Back Office, and third-party software (i.e. label printing, loyalty, eWIC, and e-Commerce) and best practices
  • Knowledge of implementing and installing store networks and network security, administering and configuring firewall settings, network switches and routers, WiFi/VLAN experience, and endpoint protection
  • Proven ability to manage and mentor technical and customer support personnel
  • Successfully manage multiple issues at the same time
  • Proven customer service experience
  • Possess excellent problem-solving and analytical skills
  • Ability to effectively manage multiple projects with strong organizational skills, attention to detail and logical problem-solving skills

What We Offer
  • 401(k) savings plan match
  • Health coverage (medical, dental, vision)
  • HSA + employer contribution
  • Employer-paid life insurance
  • Short & long term disability
  • Legal/ID theft plans
  • Generous PTO and holiday schedule
  • Pet insurance
  • Read more about our benefits!

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, Microsoft Office applications, phones, photocopiers, filing cabinets and fax machines.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
  • Walking, bending, lifting, repetitive motion
  • Use of hand tools and test equipment
  • Occasionally lift up to 50 lbs.
  • Ability to climb ladders

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by DUMAC.
Compensation
The pay range for this position is $19.50/hour - $22.00/hour. Base pay offered may vary depending on several factors including geographical location, skills, education, certifications, and experience. The total compensation package may also include other elements in addition to a full range of medical, financial and/or other benefits (401(k) eligibility, PTO), dependent on the position. If hired, employees will be in an "at-will" position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department performance, and market factors.
EEO Statement
DUMAC Business Systems, Inc. provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, parental status, genetic information, political affiliation, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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