Senior Systems Analyst Jobs in Springfield, TN (NOW HIRING)

Key Responsibilities

System Installation &Configuration - Software Administration:

-         Monitors andmaintains operating systems to ensure effective installation and performance.

-         Administersmiddleware products in environments.

-         Supports the deployment,maintenance, and operation of internal applications as needed.

-         Performsregular administration and conducts standard performance trend analyses andmanages server capacity to ensure service performance meets standards.

-         Leveragesworking knowledge of application monitoring tools to ensure efficiency.

System Installation &Configuration - Installation and Configuration:

-         Installs andconfigures servers, cloud infrastructure, and all software and environments.

-         Performs systemconfigurations and backups independently to ensure optimization of serverinfrastructure.

-         Supportshardware maintenance, auditing, installation, and provisioning as necessary.

-         Collaborateswith internal technical experts and third-party vendors to resolve integrationchallenges.

System Installation &Configuration - Identity & Access Management:

-         Administersaccess privileges in the identity and access management system to ensureaccurate access to IT resources.

-         Monitors useractivity in the identity and access management system and reports on systemactivity.

-         Learns toprovision access management systems.

Service Lifecycle Management- Batch Processing:

-         Monitors thebatch process to ensure the updates are applied and triages any issues thatarise.

-         Implementsbatch management using different work schedulers to configure jobs and jobstreams, define dependencies, and report job performance.

-         Ensuresscheduling and budgets of batch monitoring services comply with Service LevelAgreements (SLA).

Service Lifecycle Management- Security Maintenance:

-         Followsexisting procedures to provide assurance that compute and storage devices aresecure.

-         Maintainsprivileged accounts/secrets integrity of systems and compute and file systemsecurity for the compute and storage environment.

-         Monitors and evaluateshigh-level service and infrastructure dashboards and takes action to addressidentified anomalies.

-         Implementsmonthly, quarterly, or hotfix patches to address security vulnerabilities orbugs across the technical stack.

Service Lifecycle Management- System & Security Improvements:

-         Deploysenhancements to improve the performance, reliability, and security of systemsand environments.

Incident Management &Support - Incident Management:

-         Supports theend-to-end incident management lifecycle to ensure systems are stable, secure,and performing accurately.

-         Collatesincident-based data for team metrics and key performance indicators (KPIs) byassisting with system and network incidents to identify patterns, root causes,and solutions.

-         Participates inincident review meetings to provide feedback for operational performance andsolution implementation.

-         Partners withthird party vendors and cross-functional teams (e.g., Development, CloudEngineering, Product Engineering, other IT teams) to drive collaboration forimplementation and/or resolution for high-severity incidents, risks, ormigrations.

-         Investigatesstandard system issues and triages high-severity incidents by implementingCorrective and Preventative Action plans (CAPA) as instructed.

Incident Management &Support - Escalation Cases:

-         Coordinatesescalated support cases by collaborating with internal technical teams andthird party vendors to drive issue resolution for a wide range of productionenvironment problems (e.g., immense growth, scaling, leveraging the cloud,extremely high performance, high availability requirements).

Incident Management &Support - Technical Support:

-         Proactivelymonitors the production environment by checking system error logs, monitoringticket queues, and consulting with other teams involved in maintaining theenvironments.

-         Adheres to teamschedule to contribute to ongoing technical support and service objectives.

-         Resolvescomplex, critical customer system issues and implements and documents technicalsolutions.

Incident Management &Support - Backups and Disaster Recovery:

-         Leveragesworking knowledge of systems to perform backup, restore, and disaster recoveryprocesses.

-         Participates indisaster recovery drills to ensure preparedness and compliance.

-         Implementsdisaster recovery solutions to ensure preparedness and regulatory compliance.

Communication &Documentation - Technical Communication:

-         Communicatestechnical information to both technical and nontechnical personnel.

-         Serves as atechnical liaison and provides domain-specific expertise to cross-organizationprojects, programs, and activities.

Communication &Documentation - Documentation & Reporting:

-         Maintainsdocumentation on ticket updates, code contributions, infrastructure,configurations, processes, and procedures (e.g., Disaster Recovery plans,Standard Operating Procedures, Corrective and Preventative Action Plans).

-         Generatesweekly and monthly reports on system performance and incident progress tosupport operational and management outcomes, and builds an awareness of thebusiness impacts.

-         Researches,proofs, and authors technical documentation in the area of standards and bestpractices for internal use.

Additional Responsibilities(as needed)

Cloud InfrastructureSupport:

-         Collaborateswith DevOps and Site Reliability Engineer (SRE) teams to provide support forlarge-scale infrastructure.

-         Implementscontinuous integration and continuous deployment (CI/CD) pipelinesindependently.

-         Performspatching and version upgrades independently to support cloud infrastructure.

Automation:

-         SupportsWorkload Automation tools through design support, administration, andoptimization efforts.

-         Troubleshootsissues with automation tools, agents, and other connectivity to 3rd partyapplications.

-         Maintains andsupports cloud technologies.

Core Responsibilities

Planning & Execution:

-         Independentlymanages work, monitoring timelines and deliverables to ensure projects orinitiatives stay on track and meet requirements.

-         Proactivelyprioritizes work and adapts to resource or timeline shifts, suggestingadjustments to maintain project efficiency.

Collaboration &Partnership:

-         Collaboratesacross teams to align on expectations and achieve shared objectives.

-         Builds andmaintains a comprehensive understanding of business, stakeholder, and/orcustomer needs to build and support effective partnerships.

-         Activelylistens to diverse perspectives and asks questions to ensure understanding ofothers.

Problem Solving:

-         Independentlyidentifies and addresses standard and non-standard issues in accordance withstandard practices, escalating more complex issues as appropriate.

-         Analyzes dataand/or information from multiple sources to troubleshoot standard andnon-standard errors.

-         Contributes toknowledge sharing and best practices.

Continuous Learning:

-         Embracescontinuous learning by actively seeking to build knowledge and new skillsand/or tools and staying current with industry trends and best practices.

-         Seeks out andleverages feedback and training to improve skills.

-         Contributes toa culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

-         -Develops ideasand recommends updates to increase the efficiency and effectiveness ofprocesses, protocols, and workflows within a team.

-         Seeks inputfrom team members on alternative approaches and methods for improving work.