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Mastech Digital

Senior Systems Analyst

Merrimack, NH · Remote

$55 - $60/hr

We are currently seeking a Senior Systems Analyst for our client in the Financial Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is ...

ITC Federal, Inc.

Senior Systems Analyst

Senior Systems Analyst AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

AAAS

Senior Systems Analyst

Washington, DC · On-site +1

$110K - $146K/yr

The Senior Systems Analyst (Cloud & DevOps) is a hands-on individual contributor responsible for ... Remote work is possible. If you are not located in or able to work from a location where AAAS has a ...

Eliassen Group

Senior Systems Analyst

Westlake, TX · On-site +1

$55 - $60/hr

On-site in either Westlake, TX or Merrimack, NH or Smithfield, RI Our client seeks a Senior Systems Analyst within Corporate Services Technology supporting Legal Strategy & Shared Services. You will ...

SOLV Energy

Business Systems Analyst (Remote)

OR · Remote

This role will work closely with the Senior Business Systems Analyst and Director of Financial ... This role is fully remote. Specific location details and expectations will be discussed during the ...

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How much do senior systems analyst remote jobs pay per year?

As of Jul 11, 2026, the average yearly pay for senior systems analyst remote in the United States is $106,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $125,500.00 per year, depending on experience, location, and employer.

What does a Senior Systems Analyst do when working remotely?

A Senior Systems Analyst working remotely is responsible for analyzing, designing, and implementing information systems to support an organization's goals. They collaborate with stakeholders to gather requirements, troubleshoot system issues, and recommend improvements, all while communicating effectively through digital channels. Remote Senior Systems Analysts often use collaboration tools, conduct virtual meetings, and access secure networks to perform their duties efficiently from any location.

What are the key skills and qualifications needed to thrive as a Senior Systems Analyst (Remote), and why are they important?

To excel as a Senior Systems Analyst in a remote setting, you need expertise in systems analysis, requirements gathering, and business process improvement, usually backed by a degree in computer science or a related field. Familiarity with enterprise software, SQL, data modeling tools, and certifications like CBAP or ITIL are commonly required. Strong analytical thinking, effective communication, and self-motivation are essential soft skills for remote collaboration and problem-solving. These skills and qualifications ensure effective system solutions, clear stakeholder communication, and successful project delivery in a distributed work environment.

How does a Senior Systems Analyst collaborate with cross-functional teams in a remote work environment?

As a Senior Systems Analyst working remotely, you will regularly collaborate with developers, project managers, business stakeholders, and QA teams using digital communication tools such as video conferencing, shared documentation platforms, and project management software. Clear communication and proactive documentation are essential to ensure everyone stays aligned despite working in different locations. You'll often act as a bridge between technical and non-technical team members, translating business requirements into system specifications and ensuring smooth project execution. Building strong virtual relationships and maintaining regular check-ins are key to successfully contributing in this remote setup.
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Infographic showing various Senior Systems Analyst Remote job openings in the United States as of July 2026, with employment types broken down into 79% Full Time, and 21% Contract. Highlights an 100% Remote job distribution, with an average salary of $106,976 per year, or $51.4 per hour.
Senior Systems Analyst (Remote)

Senior Systems Analyst (Remote)

Cognizant Technology Solutions

Norfolk, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Cognizant rating

7.4

Company rating: 7.4 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

39th of 58 rated business consultants

Job description

Senior Systems Analyst (Remote)
Role Summary
Looking for an experienced Senior Systems Analyst who possesses a strong understanding of Jira, agile methodologies, contact center technology and has familiarity with the SCCR processes. The idle candidate should have basic knowledge of contact center cloud technologies such as Genesys Cloud and AWS Connect and the related impacted systems such as IVR, Telephony, Reporting, Dialer, SMS, Chat, etc.
The candidate is expected to contribute at least 9 hours in a day with an hour lunch towards the Intake process and should be willing to work onshore eastern time hours.
Key Responsibilities
  • Utilize expertise in Jira to manage the CCT Intake requests, create Epics/Tasks, update acceptance criteria and gather the requirements from businesses.
  • Maintain CCT Jira Dashboard
  • Maintain CCT Intake mailbox.
  • Analytical experience related to identifying missing requirements for a new intake.
  • Provide support to capture the requirements accurately by utilizing the expertise in contact center technology, including IVR systems, Telephony platforms, migrations and systems integrations.
  • Lead business meetings when necessary to obtain clarification on requirements.
  • Updating Epics with refined requirements.
  • Calculating level of effort and soliciting cost estimates from developers/architects.
  • Maintaining JIRA Dashboard for status updates on Epics from creation to handoff to a delivery team.
  • Collaborate with cross-functional teams to gather requirements as per required standards, analyze system needs and obtain Level of efforts.
  • Following up on funding approval requests
  • Conducting meetings to clarify requirements
  • Adhere to SSCR processes.

Required Skills & Experience
  • Bachelor's degree in computer science, information Technology or related fields
  • Minimum 3 years of experience in a systems analyst or similar role, preferably in a contact center environment for a US based healthcare organization.
  • Proficiency in Jira and experience with Agile methodologies.
  • At least 1 year of experience in working on Agile projects and Jira.
  • Experience in contact center as a systems analyst is preferable.
  • Understanding of Inbound Call Flow
  • Ability to conduct meetings with business stakeholders to clarify requirements and update the Epic with the provided details
  • Proven ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
  • Strong communication skills, with the ability to collaborate effectively with cross functional teams.
  • Experience in Microsoft Office applications is a must
  • Experience in MS Teams
  • Experience in Visio Call Flows
  • Experience in Excel

Salary and Other Compensation:
Applications will be accepted until 07/17/2026.
The annual salary for this position is between $ 80,000- $ 100,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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