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Senior Support Jobs in Georgia (NOW HIRING)

IQVIA

Product Support Technical Advisor II

Marietta, GA · Hybrid

$57K - $142K/yr

Provide senior Tier-3 product support for enterprise laboratory applications and integrated systems supporting U.S.-based lab operations. This role drives rapid resolution of high-impact production ...

IQVIA

Product Support Technical Advisor II

Marietta, GA · Hybrid

$57K - $142K/yr

Provide senior Tier-3 product support for enterprise laboratory applications and integrated systems supporting U.S.-based lab operations. This role drives rapid resolution of high-impact production ...

ACI Worldwide

Sr Technical Support Analyst

Norcross, GA · On-site +1

... adept Senior Analyst to join our Help24 team. This role serves as a L2 advocate for our clients, ensuring they receive proactive, high-quality support to address their business needs. As a key ...

New

Cliftonlarsonallen

Transformation Senior

Atlanta, GA · On-site

$94K - $112K/yr

The transformation senior supports CLA's transformation priorities by helping evaluate, organize, and move business opportunities through the business navigation process while also supporting change ...

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Senior Support information

What is the difference between Senior Support vs Support Specialist?

AspectSenior SupportSupport Specialist
Required CredentialsTypically requires 3+ years experience, certifications like HDI or CompTIA, and advanced technical skillsUsually requires 1-2 years experience, basic certifications, and foundational technical knowledge
Work EnvironmentFast-paced, often in IT or technical support teams, handling complex issuesCustomer-facing roles, providing basic troubleshooting and support
Employer & Industry UsageCommon in IT, tech companies, and large organizationsFound across various industries including retail, healthcare, and tech

Support Specialists handle routine customer issues, while Senior Support professionals manage complex problems, mentor junior staff, and often have more technical certifications and experience. The Senior Support role involves greater responsibility and expertise compared to Support Specialists.

What are the most commonly searched types of Support jobs in Georgia? The most popular types of Support jobs in Georgia are:
Infographic showing various Senior Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

UCaaS Help Desk Support Representative

Vatic Outsourcing

Atlanta, GA • On-site

$17 - $23/hr

Other

Re-posted 22 days ago

Job description

Position: UCaaS Help Desk Support Representative


Organization: Vatic Outsourcing


Classification: Exempt


Reports to: Manager of Support and Resolution Team


Summary: This is a client-facing support position dedicated to providing specialized assistance for Unified Communications as a Service (UCaaS) platforms. The representative is focused on resolving technical issues, performing system maintenance, managing MACD (Move, Add, Change, or Disconnect) requests, and supporting user onboarding to ensure uninterrupted communication and high client productivity.


Levels: Support Specialist, Sr. Support Specialist


Essential Functions and Qualifications:

  • Technical expertise in UCaaS and cloud-based communication platforms.
  • Troubleshooting and resolving technical issues related to UCaaS services (voice, video, messaging, and collaboration tools).
  • Executing Moves, Adds, Changes, and Disconnects (MACD) for UCaaS service lines and user accounts.
  • Providing user onboarding, training, and documentation to ensure successful platform adoption.
  • Skilled in remote support and ensuring quick issue resolution to minimize downtime.
  • Proficiency with Microsoft Office, particularly Excel, for data management and reporting.


Preferred Competencies:

  • General knowledge of the telecom industry and UCaaS concepts.
  • Experience with specific UCaaS platforms (e.g., Vonage, 8x8, Zoom).
  • Experience with proactive monitoring and maintenance procedures.
  • Ability to work a flexible schedule 


Major Duties and Responsibilities: 

  • Resolve client UCaaS technical issues promptly and efficiently.
  • Handle provisioning and maintenance requests, including line transfers and user group additions.
  • Contribute to UCaaS system maintenance, updates, and database reviews.
  • Provide timely, detailed and accurate reporting to external and internal audiences.


Skills and Abilities

  • Ability to diagnose, articulate, and provide solutions for client’s technical UCaaS issues.
  • Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management.
  • Ability to work independently to resolve service requests and escalate effectively to Tier 2/Tier 3 support when necessary.
  • Ability to manage multiple concurrent support tickets efficiently.


Work Environment: This position operates in a professional office environment.


Position Type and Expected Hours of Work:

  • Support Window: 9:00 am – 11:00 pm
  • Please note that specific shift times may vary based on fluctuating business requirements and customer support needs


Required Education and Experience: 

  • College Degree
  • 1+ years in telecommunications and/or UCaaS/Help Desk support


Additional Eligibility Qualifications

  • Work Authorization/Security Clearance (if applicable)
  • Job contingent upon a background check


EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.


Vatic’s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.