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Senior Support Engineer Jobs in Rome, NY (NOW HIRING)

Indium Corporation

Sr Quality Engineer

Rome, NY · On-site

$62K - $106K/yr

JOB SUMMARY: The Senior Quality Engineer is responsible for leading initiatives to understand ... Partner with technical support engineers, manufacturing engineers and operations staff to meet ...

MRB Group

Senior W/WW Engineer/Project Manager

Syracuse, NY

$97K - $127K/yr

We are currently seeking a Senior Water/Wastewater Civil Engineer/Project Manager in our Syracuse ... Drive and support business development in the region. Manage schedules, budgets, and profitability ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Rome, NY

Senior Support Engineer information

See Rome, NY salary details

$21.3K

$97.8K

$150.5K

How much do senior support engineer jobs pay per year?

As of Jul 28, 2026, the average yearly pay for senior support engineer in Rome, NY is $97,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,200.00 and $117,900.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior Support Engineers in high-demand industries or specialized fields such as cloud computing, cybersecurity, or software development can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in large tech companies or startups.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What engineers make $200,000 a year?

Senior Support Engineers in technology companies can earn $200,000 or more annually, especially with extensive experience, specialized skills, and certifications. High salaries are often associated with roles involving complex troubleshooting, customer escalation management, and proficiency with tools like cloud platforms and scripting languages.

What engineer makes $500,000 a year?

Senior Support Engineers typically do not earn $500,000 annually; such high salaries are more common among executive-level roles or highly specialized engineers in fields like software development, data science, or cloud architecture. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses in large tech companies.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What job categories do people searching Senior Support Engineer jobs in Rome, NY look for? The top searched job categories for Senior Support Engineer jobs in Rome, NY are:
What cities near Rome, NY are hiring for Senior Support Engineer jobs? Cities near Rome, NY with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Sr Reliability Engineer

Sr Reliability Engineer

Semper Valens Solutions

Syracuse, NY • On-site

$120K - $140K/yr

Full-time

Posted 16 days ago

Job description

Sr Reliability Engineer

Location: Syracuse, NY
Clearance Required: Secret Clearance

**This position is contingent upon contract award**

Job Description and Responsibilities:

  • Experience supporting the system engineering process associated with materiel development in all phases of the weapon system life cycle across the following disciplines: test, quality, production, reliability, and product assurance.
  • Experience developing and reviewing of test plans and procedures using statistically design test methods, test planning, test execution, test oversight, and test reporting to support technical recommendations for future decisions as requested. Experience preparing of Government-coordinated test plans IAW appropriate Army regulations and analysis/evaluation of test results.
  • Ability to support engineering, developmental, operational and acceptance test requirements. Participate in test events conducted at YPG, AZ, with potential for additional testing in other geographical locations such as the White Sands Missiles Range, NM; Aberdeen Test Center, MD; Fort Huachuca, AZ; and Syracuse, NY.

Qualifications:

  • A minimum of ten (10) years of Reliability Engineering experience is required
  • Bachelor's Degree in Engineering

About Semper Valens Solutions:

Semper Valens Solutions, Inc. (SVS) is a Service-Disabled Veteran Owned Small Business (SDVOSB) providing Cost Effective Software and Systems Engineering, Field Support, Training and Full Life cycle Support Management to the DOD and VA community.

At Semper Valens, our vision is to remain a creative, cutting edge and cost-effective solutions provider where our shared intellect, industry experience, and technology excellence, make a positive difference in our customer's success. Our solutions help bridge the gap between IT and business prioritizations to optimize budgets, risks and operational processes.

We search for outstanding technical professionals, hiring at all levels of the experience spectrum; intermediate, journeyman and senior. Consider us for your career plan.

Semper Valens Solutions is an Equal Opportunity Employer

Semper Valens Solutions proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth, or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with Semper Valens Solutions through its online applicant system, please contact Semper Valens Solutions Human Resources Department at (830) 899-6870.

Semper Valens Solutions is an affirmative action/equal opportunity employer - minorities, females, disabled, and protected veterans are urged to apply. Applicants have rights under Federal Employment Laws.

All Jobs at Semper Valens Solutions: https://sempervalens.com/careers