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Senior Support Engineer Jobs in Rex, GA (NOW HIRING)

Tractian

Senior Field Service Engineer

Atlanta, GA · On-site

At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers. What you'll do As a Field Engineer, you ...

STR

Senior DevOps Engineer

Atlanta, GA · On-site

$134K - $184K/yr

As a Senior DevOps Engineer you will establish and maintain a continuous integration / continuous ... Support developers across multiple teams in resolving build, dependency, and environment issues

Crowe LLP

Senior AI Engineer

Atlanta, GA · On-site +1

$100K - $138K/yr

Senior AI Engineer 1 About Crowe Studio Crowe Studio is a business unit dedicated to helping ... You'll have the time, space, and support to go deep on client engagements and build lasting ...

Elevance Health

Engineer Senior

Atlanta, GA · On-site

$100K - $138K/yr

Supports vendor evaluation. Minimum Requirements: * Bachelor's degree in Information Technology, Computer Science, or related. * Five (5) years in any occupation with engineering or related ...

STR

Senior DevOps Engineer

Atlanta, GA · On-site

$134K - $184K/yr

As a Senior DevOps Engineer you will establish and maintain a continuous integration / continuous ... Support developers across multiple teams in resolving build, dependency, and environment issues

Elevance Health

Engineer Senior

Atlanta, GA · Hybrid

$100K - $138K/yr

Supports vendor evaluation. Minimum Requirements: * Bachelor's degree in Information Technology, Computer Science, or related. * Five (5) years in any occupation with engineering or related ...

Southern Company

Engineer, Sr/Principal

Atlanta, GA · On-site

$100K - $138K/yr

Provides subject matter expertise and technical support in all equipment associated with natural ... Trains and mentors less senior engineers. Provides technical direction to project team members.

STR

Senior DevOps Engineer

Atlanta, GA · On-site

$134K - $184K/yr

As a Senior DevOps Engineer you will establish and maintain a continuous integration / continuous ... Support developers across multiple teams in resolving build, dependency, and environment issues

Aprio

Senior Cybersecurity Engineer

Atlanta, GA · On-site

$110K - $151K/yr

The Senior Cybersecurity Engineer is the senior individual contributor on that team - the engineer ... This position supports U.S. Government engagements that may involve Controlled Unclassified ...

Motion Recruitment

Sr. Security Engineer

Atlanta, GA · On-site

$110K - $151K/yr

Our client is looking for a Senior Security Engineer who will serve as a key member of the enterprise cybersecurity team, responsible for designing, implementing, and supporting the organization ...

Elevance Health

Engineer Senior

Atlanta, GA · Hybrid

$100K - $138K/yr

Engineer Senior Engineer Senior Location: Ideal candidates will be able to report to our Pulse ... Supports the setup of cloud infrastructure using continuous integration and continuous delivery (CI ...

Elevance Health

Engineer Senior

Atlanta, GA · On-site

$100K - $138K/yr

Engineer Senior Engineer Senior Location: Ideal candidates will be able to report to our Pulse ... Supports the setup of cloud infrastructure using continuous integration and continuous delivery (CI ...

Adidev Technologies Inc

Senior DevOps Engineer

Atlanta, GA · On-site +1

$125K - $160K/yr

... Engineer Job Type: Full-Time Industry: Healthcare Experience Level: Senior (5+ years) Job Summary ... Participate in on-call rotations and support production incident response. Required Qualifications ...

Adidev Technologies Inc

Senior DevOps Engineer

Atlanta, GA · On-site

$125K - $160K/yr

... Engineer Job Type: Full-Time Industry: Healthcare Experience Level: Senior (5+ years) Job Summary ... Participate in on-call rotations and support production incident response. Required Qualifications ...

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Showing results 41-60

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Rex, GA

Senior Support Engineer information

See Rex, GA salary details

$20.8K

$95.6K

$147.2K

How much do senior support engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for senior support engineer in Rex, GA is $95,579.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,400.00 and $115,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What cities near Rex, GA are hiring for Senior Support Engineer jobs? Cities near Rex, GA with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Rex, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $95,579 per year, or $46 per hour.

Senior Field Service Engineer

Tractian

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Customer at TRACTIAN

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.


What you'll do

As a Field Engineer, you will be the face of our company at client locations, responsible for installing our products, providing on-site support, and ensuring their long-term success. Your role blends technical expertise and customer service skills to deliver smooth setup, maintenance, and troubleshooting of our solutions while fostering strong client relationships and technical reliability.

You will also independently evaluate customer environments, design sensor implementation plans, and lead the technical strategy for installations, directing onsite resources to execute projects effectively and at scale.
Responsibilities
  • Perform on-site installation and configuration of our software and hardware solutions.
  • Design project scopes and installation plans for new deployments.
  • Advise customers on sensor network architecture and implementation best practices.
  • Independently make decisions on troubleshooting and integration approaches.
  • Provide on-site technical support and troubleshooting as required.
  • Coordinate with production teams to ensure timely delivery and setup of materials.
  • Coordinate and align work across multiple sites or regions as needed.
  • Train clients on the proper use and maintenance of installed products.
  • Train and oversee contractors or junior technicians on installation processes.
  • Document installation processes and client interactions in HubSpot CRM.
  • Revisit sites for routine maintenance checks and client follow-ups.
  • Ensure compliance with safety regulations and company installation standards.
  • Continuously study relevant subjects and pursue certifications to progress toward a Technical Support Engineer or Sales Engineer role.
Requirements
  • Solid experience with on-site installations and support in a tech environment.
  • Knowledge of mechanical and electrical systems relevant to our products.
  • Strong organizational and time management skills.
  • Ability to work independently and manage on-site responsibilities effectively.
  • Excellent interpersonal skills and the ability to provide training to clients.
  • Proficiency in technical documentation and CRM software.
Bonus Points
  • Certifications in electrical, mechanical, or related fields.
Compensation

Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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