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Senior Support Engineer Jobs in Locust Grove, GA

nLeague

Technical support

Atlanta, GA · On-site

Job ID: 799594 IT Senior Support Specialist 3 Location: 600 West Peachtree St. Atlanta GA. 30308 ... Java or Other programming languages * JavaScript * Groovy Script * XML * SQL * PL SQL * Oracle ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Locust Grove, GA

Senior Support Engineer information

See Locust Grove, GA salary details

$19.6K

$90.1K

$138.7K

How much do senior support engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior support engineer in Locust Grove, GA is $90,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $108,600.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What cities near Locust Grove, GA are hiring for Senior Support Engineer jobs?

Cities near Locust Grove, GA with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you

Technical support

nLeague

Atlanta, GA • On-site

Contractor

Re-posted 16 hours ago

Job description

Job ID: 799594

IT Senior Support Specialist 3

Location: 600 West Peachtree St. Atlanta GA. 30308

Duration: 12+ Months

Client: GDOT

Hybrid Job

Job Summary:

  • Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks.
  • May serve as a lead or train staff.

Qualifications:

  • High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
    Note:  Candidates for this position must be local to the Atlanta area
    Note:  This position requires one day onsite per week. 

Additional Qualifications

  • Minimum 5 years’ experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging. Experience working with Java based 3rd party web applications is a plus.
  • Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.
  • Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.
  • This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge. 

Technical Skills – experience and knowledge which include the following:

  • Java or Other programming languages
  • JavaScript
  • Groovy Script
  • XML
  • SQL
  • PL SQL
  • Oracle databases