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Senior Support Engineer Jobs in Gadsden, AL (NOW HIRING)

BAE Systems

Eng Sr - Quality

Anniston, AL · On-site

$76K - $104K/yr

The Anniston, Alabama site of BAE Systems is in search of a Senior Supplier Quality Engineer (Sr. SQE) within their Procurement Quality Support Engineering (PQSE) group. This is an advanced career ...

JST GROUP

Sr. IT Software Engineer, AMR

Guntersville, AL · On-site

$92K - $165K/yr

Senior IT Software Engineer - AMR & Robotics Location: Guntersville, AL Full-Time Senior Level ... What We Offer We support our senior leadership with a competitive compensation package and ...

Focus

Manufacturing Engineer

Anniston, AL · On-site

$85K - $130K/yr

Senior Manufacturing Engineer (Forging Processes)AMZ Forge and Machine Corp is seeking a senior ... support the forging operation.Key Responsibilities Troubleshoot process issues and developed ...

BAE Systems

Eng Technologist Sr

Anniston, AL · On-site

$78K - $106K/yr

BAE Systems is hiring for a Senior Quality Engineering Tech / Certified Weld Inspector (CWI) to support at its site in Anniston Alabama. In this role as a Quality Engineering Technologist / CWI, you ...

US Navy

Nuclear Engineer

Piedmont, AL · On-site

$87K - $104K/yr

... with senior civilian engineers, naval officers, and technical teams; high expectations for ... support issues; progressive responsibility leading projects and becoming a subject matter expert ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Gadsden, AL

Senior Support Engineer information

See Gadsden, AL salary details

$18.4K

$84.3K

$129.9K

How much do senior support engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior support engineer in Gadsden, AL is $84,344.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $101,700.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What job categories do people searching Senior Support Engineer jobs in Gadsden, AL look for?

The top searched job categories for Senior Support Engineer jobs in Gadsden, AL are:

What cities near Gadsden, AL are hiring for Senior Support Engineer jobs?

Cities near Gadsden, AL with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Gadsden, AL as of July 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $84,344 per year, or $40.5 per hour.

Eng Sr - Quality

BAE Systems

Anniston, AL • On-site

$76K - $104K/yr

Other

This job post has expired today. Applications are no longer accepted.

BAE Systems rating

8.4

Company rating: 8.4 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

10th of 49 rated military and defense

Job description


What's it like to work with a company protecting what really matters? Remarkable.
The Anniston, Alabama site of BAE Systems is in search of a Senior Supplier Quality Engineer (Sr. SQE) within their Procurement Quality Support Engineering (PQSE) group. This is an advanced career opportunity. In this role, the Sr. SQE will be responsible for all day-to-day supplier quality interactions on a given program. The Sr. SQE will investigate, evaluate, and resolve supplier quality problems by conducting defect investigations, analyzing defect trends, and leading continuous improvement projects. The Sr. SQE will lead and conduct containment efforts, maintaining traceability of actions and delegating accordingly, to ensure the swift containment of supplier non-conformances. Additionally, frequent interaction and status reporting to internal and external customer are required. The successful candidate will support multiple projects to completion, in support of the overall program. This position entails the enforcement of purchase order (PO) requirements, supplier non-conformance management and supplier performance improvement, including thorough root cause analysis and effective corrective action.
Overall duties include:
  • Evaluating the impact of nonconforming product and assessing suppliers' corrective actions.
  • Championing problem solving and root cause analysis activities with suppliers to eliminate recurrence of non-conformances.
  • Evaluating First Article Inspections per the AS9102 requirements.
  • Working with suppliers to meet BAE System's requirements.
  • Evaluating First Article Test plans and reporting for execution and approval.
  • Driving "Zero Defect" mentality within the supply base and A3 problem solving tool practices.
Note: This role supports 100% on-site.
Required Skills and Education
• Typically requires a bachelor's degree in an Engineering or technical field of study and 4 years related work experience, or the overall equivalent.
• Excellent communication skills, with a proven ability to write, speak, and deliver professional presentations.
• Strong working knowledge of mechanical drawing interpretation and Geometric Dimensioning and Tolerancing (GD&T).
• Proficient in Failure Analysis, Root Cause Analysis (RCA), and implementing Corrective and Preventive Actions (CAPA).
• Working knowledge of ISO 9001 and AS9100 Quality Systems and AS9102B First Article Requirements or comparable industry standards.
• Demonstrated ability to apply practical, results-oriented problem-solving techniques to technical challenges.
• Computer skills to include MS Office Suite and related industry software applications.
• Experience working within a manufacturing environment.
About BAE Systems Platforms & Services Posting
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
The Platforms & Services (P&S) sector under BAE Systems, Inc does the big stuff: the armored combat vehicles, naval guns, missile launchers, and ship repair...just to name a few. Our employees take pride in the work they do and why they do it. They are on the front lines every day, building our products to protect the lives of those who serve. We may be biased, but we think P&S does some of the coolest work around, and we think you will too.
Preferred Skills and Education
  • Experience in Defense Prime Contract environment.
  • Experience with product line validation, test plans, test equipment, and product qualifications.
  • Specific experience with electrical assemblies for the Defense Industry.
  • Knowledge of Lean Six Sigma concepts and tools (e.g. Green / Black Belt).
  • Toyota Production System (TPS), Toyota Way, A3 problem solving tool.

What BAE Systems employees say

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About BAE Systems

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At BAE Systems, we provide some of the world's most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security and people, and keep critical information and infrastructure secure.

Industry

National security and international affairs and it services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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