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Senior Software Support Engineer Jobs in Minnesota

Medtronic

Senior Software Engineer - Tools

Moundsview, MN · On-site

$129K - $171K/yr

You will develop a variety of tools, scripts, and dashboards to support the team's workflows ... The Sr. Software Tools Engineer will be an integral member in the Cardiac Ablation Software Team ...

Lancesoft

Sr Software Engineer - Exempt

Minneapolis, MN · On-site

$70 - $75/hr

As a Senior Software Engineer, you will have the opportunity to work on cutting-edge projects that ... Product Support: Mojave * Interview Start: ASAP * Start Date: 8/3 * Work Location: Both remote and ...

JonnyPops

Software Engineer

Plymouth, MN · On-site

Senior Software Engineer, who provides mentorship, code review, and direction; the Principal Technology Engineer also supports your growth. * Run-the-Business Systems: The Director of IT (dotted line ...

Yardstik

Senior Software Engineer

Minneapolis, MN · On-site

$120K - $200K/yr

We are adding a Senior Software Engineer to help build out our platform. You will collaborate with ... Support Partner & Customer Integrations * Engineering Support of Platform & Applications with ...

Yardstik

Senior Software Engineer

Minneapolis, MN · On-site

$120K - $200K/yr

We are adding a Senior Software Engineer to help build out our platform. You will collaborate with ... Support Partner & Customer Integrations * Engineering Support of Platform & Applications with ...

Yardstik

Senior Software Engineer

Minneapolis, MN · On-site

$120K - $200K/yr

We are adding a Senior Software Engineer to help build out our platform. You will collaborate with ... Support Partner & Customer Integrations * Engineering Support of Platform & Applications with ...

HistoSonics

Sr. Software Engineer

Minneapolis, MN · On-site

$127K - $168K/yr

Senior Software Engineer serves as the subject-matter expert (SME) for third-party integration ... Provide technical leadership for integration projects and support initiatives outside the main area ...

Inkit

Senior Software Engineer

Saint Paul, MN · On-site

$123K - $163K/yr

We trust our team members will complete projects on schedule and can find support when needed ... St. Paul, Minnesota (Hybrid) We are seeking an experienced Senior Software Engineer to join our ...

UnitedHealth Group

Senior Software Engineer

Eden Prairie, MN · On-site +1

$124K - $164K/yr

As a Senior Software Engineer, you will play a key role in designing, developing, and supporting scalable technical solutions that enable efficient and reliable onboarding of payers and sub payers.

UnitedHealth Group

Senior Software Engineer

Eden Prairie, MN · On-site

$124K - $164K/yr

As a Senior Software Engineer, you will play a key role in designing, developing, and supporting scalable technical solutions that enable efficient and reliable onboarding of payers and sub payers.

JonnyPops

Sr. Software Engineer

Minneapolis, MN · On-site

$135K - $170K/yr

The Senior Software Engineer is a founding technical member of that team. You will not just write ... Support the company's AI adoption priority through co-developed department-level tools, process ...

JonnyPops

Sr. Software Engineer

Minneapolis, MN

$127K - $168K/yr

The Senior Software Engineer is a founding technical member of that team. You will not just write ... Support the company's AI adoption priority through co-developed department-level tools, process ...

JonnyPops

Sr. Software Engineer

Plymouth, MN · On-site

$135K - $170K/yr

The Senior Software Engineer is a founding technical member of that team. You will not just write ... Support the company's AI adoption priority through co-developed department-level tools, process ...

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Senior Software Support Engineer information

What does a Senior Software Support Engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a Senior Software Support Engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a Senior Software Support Engineer, and why are they important?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
What are the most commonly searched types of Software Support Engineer jobs in Minnesota? The most popular types of Software Support Engineer jobs in Minnesota are:
Senior Software Support Engineer jobs near you
Sr. Software Engineer - Cloud Services

Sr. Software Engineer - Cloud Services

Daikin Applied

Plymouth, MN • On-site

$127K - $168K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
Daikin Applied is seeking a Sr. Software Engineer. The Sr. Software Engineer may provide technical leadership for teams that develop Cloud shared services, Cloud applications, and Cloud infrastructure, or contribute as a senior member of teams developing such software. This includes, but is not limited to, technical design or oversight, new services or application development, expansion of existing software, and participation in the testing process through test review as needed. In this role, you will collaborate with internal business, technical, and architectural leadership, and with internal groups as needed, to understand business requirements and design and plan work. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Plymouth, MN - Hybrid
Your Responsibilities:
  • Gather system requirements working together with product architects and technical product owners
  • Function as the technical leader or senior developer for complex Cloud projects
  • Build software for the organization's systems and products as a service offering
  • Stay well-informed of issues and complications related to a Cloud or Cloud shared services offerings
  • Collaborate with geographically dispersed engineering teams to enable their applications to utilize Cloud infrastructure and Cloud shared services
  • Discover standard cloud services offerings, install, and execute processes and standards for optimal use of cloud service provider offerings
  • Document designs to assist in training others
  • Train and mentor more junior engineers on the team

Your Qualifications:
  • Bachelor's degree in Computer Science/Engineering or related field
  • Minimum of six years of professional software engineering experience, including some experience as a technical lead
  • Advanced working knowledge of Object-Oriented Analysis and Design (OOAD). Advanced skills and experience in the following: C# / .NET Core, Unit test and mocking frameworks, Git Version Control
  • Experience leading or working as a senior member of Agile development teams
  • Applied knowledge of Agile Scrum
  • Hands-on development with Azure services
  • 2+ years of experience with database development in the MS SQL Server, T-SQL, stored procedures, schema design for OLTP and OLAP
  • Extensive experience utilizing NoSQL databases, such as CosmosDB
  • Design and development experience of REST APIs
  • Knowledge of design/modeling with tools such as UML
  • Proven analytical abilities applied to system design and software implementation
  • Ability to keep up with new technologies/tools, design techniques, and lead the adoption of those technologies with the teams being led or working on

Preferred Qualifications:
  • Experience with Microservices and serverless computing
  • Experience working with other tech leads / senior team members, coordinating technical oversight or collaboration for similar projects underway
  • Azure certifications

Your Benefits:
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
  • Multiple medical insurance plan options + dental and vision insurance
  • 401K retirement plan with employer match
  • Paid time off and company-paid holidays
  • Paid sick time in accordance with the federal, state and local law
  • Tuition Reimbursement after 6 months of continuous service

Work visa sponsorship is not available for this position
The typical annual base salary for this position ranges from $90,400-$151,800 + 10% bonus in Minnesota. The range displayed represents the pay range for all positions in the job grade in which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
#LI-NA1 #LI-Hybrid
If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!

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