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Senior Software Support Engineer Jobs in Minnesota

TestingXperts

Senior Software Engineer

Eagan, MN

$124K - $164K/yr

Senior Software Engineer Location: Eagan, MN Senior Software Engineer Developer will be joining Agile team working on our eLearning platform. This team works on the UI, business and data layers plus ...

Dahl Consulting

Senior Software Engineer

Minneapolis, MN ยท On-site

$150K - $160K/yr

Title : Senior Software Engineer Location : St. Louis Park, MN | Hybrid Job Type : Permanent ... Supporting clinical trials and post-market activities by analyzing system performance and deploying ...

Nextern

Senior Software Engineer

Maple Grove, MN

$125K - $165K/yr

Nextern is seeking a Senior Software Engineer to join our product realization team. At Nextern, we develop innovative medical technologies and connected solutions that improve patient outcomes and ...

Nextern

Senior Software Engineer

Maple Grove, MN ยท On-site

$125K - $165K/yr

Nextern is seeking a Senior Software Engineer to join our product realization team. At Nextern, we develop innovative medical technologies and connected solutions that improve patient outcomes and ...

Nextern

Senior Software Engineer

Maple Grove, MN ยท On-site

$125K - $165K/yr

Nextern is seeking a Senior Software Engineer to join our product realization team. At Nextern, we develop innovative medical technologies and connected solutions that improve patient outcomes and ...

Trane Technologies plc

Senior Software Engineer

Saint Paul, MN ยท On-site

$123K - $163K/yr

Trane Technologies is currently seeking a highly experienced Senior Software Engineer to design, build, and support scalable, secure, cloud-native applications that solve meaningful business problems.

TSI Incorporated

Senior Software Engineer

Shoreview, MN ยท On-site

$125K - $140K/yr

Senior Software Engineer at TSI TSI is reimagining their business and customer experience by ... Work within and across Agile teams to design, develop, test, implement, and support technical ...

TSI, Inc.

Senior Software Engineer

Shoreview, MN ยท On-site

$125K - $140K/yr

Senior Software Engineer at TSI TSI is reimagining their business and customer experience by ... Work within and across Agile teams to design, develop, test, implement, and support technical ...

Lockheed Martin Corporation

$114K - $150K/yr

This position is for a Senior Software Engineer on the simulation software team for the NASA Orion ... supporting users in both software-only and hardware-in-the-loop environments.

Wolters Kluwer

Senior Software Engineer

Saint Cloud, MN ยท On-site

$121K - $160K/yr

... support their firm's goals. There are three business units within the Wolters Kluwer Financial ... The Senior Software Engineer creates working software deliverables and provides leadership in the ...

Collabera

Sr. Software Engineer

Eagan, MN

$124K - $164K/yr

Title: Sr. Software Engineer Location: Eagan, MN 55123 Duration: 6 Months (Possibility of a long extension) Description: Primary Job Duties: * Researches, designs, develops and integrates ...

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All JobsSoftware Support Engineer JobsSenior Software Support Engineer JobsSenior Software Support Engineer Jobs in Minnesota

Senior Software Support Engineer information

What does a Senior Software Support Engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a Senior Software Support Engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a Senior Software Support Engineer, and why are they important?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
What are the most commonly searched types of Software Support Engineer jobs in Minnesota? The most popular types of Software Support Engineer jobs in Minnesota are:
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