Senior Shopify Data Analyst Jobs in Raleigh, NC (NOW HIRING)

Job Summary:
First Citizens Bank is seeking a highly experienced Senior Product Lead / Product Owner specializing in Master Data Management (MDM), Reference Data, and Customer 360 (C360) to drive enterprise-wide data initiatives. This role focuses on defining MDM strategy, product roadmap, use cases, and data governance frameworks, while enabling a unified, high-quality view of customer and reference data across the organization.
Responsibilities:
• Drive MDM/C360 requirements and design aligned with business goals.
• Establish domain-driven data strategies across Customer, Party, and Reference Data.
• Lead roadmap prioritization based on business value, operational needs, and identified data quality gaps in the MDM platform based on systems of record.
• Lead conversations with business stakeholders to identify and quantify opportunities.
• Align strategy across MDM, C360 consumers (batch, real-time, and analytics use cases), and governance initiatives.
• Evaluate vendor and home-grown solutions for Reference Data and Customer 360.
• Gather and document business requirements and MDM use cases across C360, Reference 360, and Data Governance.
• Translate business needs into functional and technical specifications.
• Define Customer 360 use cases, including:
• Single Customer View
• Cross-channel analytics
• Customer Onboarding & KYC
• Duplicate management and match-merge
• Create process and source-to-target mappings, data flows, process models, MDM data model documentation, and business glossaries.
• Support and drive Customer 360 implementation efforts.
• Identify and document MDM consumption use cases across business functions.
• Collaborate with business stakeholders to enable trusted and accurate customer data.
• Define data ownership and stewardship models.
• Establish and maintain business glossary and metadata management standards.
• Document data lineage and support data cataloging efforts.
• Ensure compliance with data policies, standards, and regulatory requirements.
• Define and manage reference data domains using Reference 360.
• Standardize code sets, hierarchies, and cross-system mappings.
• Ensure consistency of reference data across all enterprise systems.
• Define and refine data quality rules across MDM and reference data domains.
• Drive resolution of data issues through governance workflows.
• Work with stewardship teams to validate data corrections and improve data completeness and consistency.
• Collaborate with engineering teams to review data models for MDM/C360.
• Review and understand data integration pipelines.
• Ensure optimized data ingestion, processing, and consumption layers.
• Support analytics and reporting use cases built on the data platform.
• Act as a bridge between business users, data engineers, and governance teams.
• Lead workshops, demos, and requirements sessions.
• Communicate complex data concepts clearly to non-technical stakeholders.
• Define test strategies for data ingestion, mastering, and data flows.
• Validate initial load and incremental processing, match & merge outcomes, and data synchronization.
• Support reconciliation between source systems, MDM, and downstream consumers.
Qualifications:
Required:
• Bachelor's Degree and 6 years of experience in Data Management, Data Analytics OR High School Diploma or GED and 10 years of experience in Data Management, Data Analytics
• 15+ years of experience in Business Analysis, Data Management, or MDM
• Strong experience with Customer/Party MDM (Individual & Non-Individual), including match & merge rules (deterministic and probabilistic) and golden record creation
• Proven background in the Banking or Financial Services domain
• MDM platforms such as Informatica, Reltio, or IBM MDM
• Strong SQL proficiency
• Reference Data Management (Ref360) and Collibra for Data Governance, cataloging, and lineage
• Strong understanding of data modeling (logical & physical), data quality frameworks, and data lineage and metadata management
• Experience in supporting or building enterprise data warehouses
• Experience with Customer 360 analytics and reporting
• Strong stakeholder engagement and relationship management
• Excellent communication and documentation abilities
• Ability to drive enterprise-scale initiatives independently
Preferred:
• Banking, Financial Services, or enterprise domain experience
• Familiarity with customer data domains: Party, Address, Contact, and Hierarchy
• Knowledge of KYC and Compliance frameworks
• Experience with enterprise data transformation programs
• Exposure to cloud ecosystems such as Azure or AWS
Company:
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more. Founded in 1898, the company is headquartered in Raleigh, USA, with a team of 10001+ employees. The company is currently Late Stage.