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Senior Service Desk Jobs in Silver Spring, MD (NOW HIRING)

SAIC

Senior Service Desk Specialist

Springfield, VA · On-site

$40K - $80K/yr

ORA_ON_SITE Description SAIC is seeking a  Service Desk Specialist  to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the  MAJESTIC Joint ...

SAIC

Senior Service Desk Specialist

Springfield, VA · On-site

$40K - $80K/yr

Description SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team

Decision Point

Service Desk Lead

Reston, VA · On-site

Service Desk Lead ID 2025-3177 Job Locations US Category Information Technology Type Regular Full-Time Overview DecisionPoint seeks a Senior Service Desk Lead to oversee enterprise help desk ...

SAIC

Senior Service Desk Specialist

Springfield, VA · On-site

$40K - $80K/yr

In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority ...

Considine Search

IT Service Desk Supervisor

Washington, DC · On-site

$110 - $130/hr

Supervising the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they are able to provide high-quality customer service to the firm's staff and ...

Everfox

Senior Manager, Service Desk

Herndon, VA · On-site

The Senior Manager, Service Desk provides strategic and operational leadership for Everfox's IT Service Desk, ensuring secure, reliable, and customerfocused IT support across the enterprise. This ...

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Senior Service Desk information

See Silver Spring, MD salary details

$38.3K

$110.2K

$138K

How much do senior service desk jobs pay per year?

As of Aug 28, 2026, the average yearly pay for senior service desk in Silver Spring, MD is $110,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,800.00 and $120,400.00 per year, depending on experience, location, and employer.

What is a senior service desk?

Senior Service Desk professionals are experienced IT support specialists who provide advanced technical assistance to users within an organization. They handle complex issues related to hardware, software, and network systems that cannot be resolved by junior staff. In addition to troubleshooting, they may oversee service desk operations, mentor junior technicians, and help develop support procedures and best practices. Their role is crucial in ensuring minimal downtime and maintaining high levels of user satisfaction.

How does a senior service desk professional typically contribute to team development and mentorship?

As a Senior Service Desk professional, you often play a key role in mentoring junior team members and supporting their technical growth. This includes providing guidance on complex troubleshooting, sharing best practices, and helping new staff acclimate to service desk procedures. Senior team members also assist in developing training materials and may lead knowledge-sharing sessions, ensuring the entire team stays up-to-date with evolving technologies and customer service standards. This collaborative environment not only strengthens the team but also offers opportunities for leadership and career advancement.

What are the key skills and qualifications needed to thrive as a senior service desk professional, and why are they important?

To excel as a Senior Service Desk professional, you need strong troubleshooting abilities, in-depth IT knowledge, and experience with incident management, usually supported by certifications such as ITIL or CompTIA. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop and network diagnostic tools, is commonly required. Outstanding communication, patience, and problem-solving skills help you effectively assist users and mentor junior team members. These skills ensure swift resolution of technical issues, maintain high user satisfaction, and support overall IT service continuity.

What is the difference between Senior Service Desk vs Service Desk Technician?

AspectSenior Service DeskService Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst (entry-level)
Work EnvironmentCorporate IT support, help desk, remote troubleshootingHelp desk, technical support, on-site or remote
ResponsibilitiesAdvanced troubleshooting, mentoring, process improvementBasic troubleshooting, ticket resolution, user support

The Senior Service Desk typically handles complex issues, mentors junior staff, and improves support processes, requiring more certifications and experience. Service Desk Technicians focus on resolving common user issues and providing basic support. The senior role involves leadership and advanced skills, while the technician role is more entry-level and task-focused.

What does a senior service desk analyst do?

A senior service desk analyst provides technical support and troubleshooting for IT issues, assisting end-users with hardware, software, and network problems. They often handle complex incidents, escalate issues when necessary, and may mentor junior staff while using tools like ticketing systems and remote support software.

What are the most commonly searched types of Service Desk jobs in Silver Spring, MD?

The most popular types of Service Desk jobs in Silver Spring, MD are:

What are popular job titles related to Senior Service Desk jobs in Silver Spring, MD?

For Senior Service Desk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Senior Service Desk jobs in Silver Spring, MD look for?

The top searched job categories for Senior Service Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Senior Service Desk jobs?

Cities near Silver Spring, MD with the most Senior Service Desk job openings:

Senior Service Desk jobs near you
Infographic showing various Senior Service Desk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $110,202 per year, or $53 per hour.

Sr. Service Desk Technician I (6686)

Washington, DC

MetroStar
IT Services • 201 - 500 employees
Learn more about MetroStarexternal

Full-time

Re-posted 6 days ago

Job description

As Sr. Service Desk Technician II, you'll be responsible for overseeing help desk operations and ensuring customer satisfaction. This role focuses on overseeing advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

  • Coordinate and stagger team schedules to guarantee continuous onsite operations and help desk coverage during the required window of 6:00 AM - 6:00 PM ET, Monday through Friday.
  • Ensure that every verbal, telephonic, and email request is accurately inputted into the DUSN (M) IT Ticket system, and verify that every open ticket is updated daily.
  • Direct the review, triage, and response for incoming incidents ensuring standard tickets are resolved within 4 hours.
  • Maintain a current and accurate list of approximately 150 designated VIPs to ensure immediate operational response and ticket resolution within 1 hour.
  • Interface directly with multiple enterprise support teams to process seat orders, escalate issues, and manage IT resources.
  • Oversee the online scheduling, system configuration, and live troubleshooting for audio-visual conference rooms, while continuously monitoring inventories for non-NMCI hardware and over 1,500 wireless assets.

What you'll need to succeed:

  • Active DoD Secret security clearance
  • Bachelor's Degree from an accredited college or university with 5 years overseeing Service Desk operations, including service request, incident & problem ITIL processes.
  • Experience managing a Service Desk supporting 4K+ Users.
  • You currently hold an ITILv4 certification.
  • Experience with Service Desk management tools such as ServiceNow, Jira Service Management, or similar platforms.
  • Excellent communication and collaboration skills.
  • Strong customer service orientation and the ability to build positive relationships with stakeholders.
  • Ability to manage multiple priorities and deliver results in a fast-paced environment.

HOURLY RATE: $67,000.00 - $74,000.00

The hourly rate for this position is determined based on qualifications, skills, and relevant experience. The final rate offered will be determined based on several factors including: 

  • The candidate's professional background and relevant work experience
  • The specific responsibilities of the role and organizational needs
  • Internal equity and alignment with current team compensation
  • This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
    • Performance-based bonuses
    • Company-paid training and/or certifications
    • Referral bonuses

Apply