Summit Human Capital/SHC Federal is seeking an entry-level Service Desk Technician to provide first-level technical support to end users via phone, email, and web-based support channels, local to ...
Summit Human Capital/SHC Federal is seeking an entry-level Service Desk Technician to provide first-level technical support to end users via phone, email, and web-based support channels, local to ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Fort Washington, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Fort Washington, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Upper Marlboro, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Upper Marlboro, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
District Heights, MD · On-site
$15 - $30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
District Heights, MD · On-site
$15 - $30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Hyattsville, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Hyattsville, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Columbia, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Columbia, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Upper Marlboro, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Upper Marlboro, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Clinton, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Clinton, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Randallstown, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Randallstown, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Oxon Hill, MD · On-site
$15.30 - $16/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Oxon Hill, MD · On-site
$15.30 - $16/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
District Heights, MD · On-site
$15 - $50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
District Heights, MD · On-site
$15 - $50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Ellicott City, MD · On-site
$16.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Ellicott City, MD · On-site
$16.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Baltimore, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Baltimore, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bowie, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bowie, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Clinton, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Clinton, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Gaithersburg, MD · On-site
$18 - $18.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Gaithersburg, MD · On-site
$18 - $18.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bowie, MD · On-site
$15 - $15.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bowie, MD · On-site
$15 - $15.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Fort Washington, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Fort Washington, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Washington, DC · On-site
$17.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Entry Level Service Desk information
See Silver Spring, MD salary details
$8.95 - $11.70
6% of jobs
$11.70 - $14.46
9% of jobs
$15.29 is the 25th percentile. Wages below this are outliers.
$14.46 - $17.21
31% of jobs
The median wage is $17.62 / hr.
$17.21 - $19.97
25% of jobs
$21.76 is the 75th percentile. Wages above this are outliers.
$19.97 - $22.73
5% of jobs
$22.73 - $25.48
9% of jobs
$25.48 - $28.24
5% of jobs
$28.24 - $31
4% of jobs
$31 - $33.75
1% of jobs
$33.75 - $36.51
1% of jobs
$36.51 - $39.26
2% of jobs
$8
$20
$39
How much do entry level service desk jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for entry level service desk in Silver Spring, MD is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.62 per hour, depending on experience, location, and employer.
What is an entry level service desk?
Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.
Is helpdesk a good entry-level job?
A helpdesk or service desk position is considered a good entry-level job in IT, offering opportunities to develop technical troubleshooting, customer service, and communication skills. It often requires basic knowledge of operating systems, hardware, and software, and can serve as a stepping stone to more advanced IT roles.
What is the difference between Entry Level Service Desk vs Help Desk Technician?
| Aspect | Entry Level Service Desk | Help Desk Technician |
|---|---|---|
| Certifications | Basic IT certifications (e.g., CompTIA A+) | Often similar, may include vendor-specific certs |
| Work Environment | Help desk or IT support teams, fast-paced | Support centers, corporate IT departments |
| Responsibilities | Initial troubleshooting, ticket logging, user support | Issue resolution, remote support, hardware/software troubleshooting |
| Common Usage | Entry-level role for IT support | Similar entry-level support position |
Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.
What are some common challenges faced by entry level service desk professionals, and how can they be managed effectively?
Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.
What are the key skills and qualifications needed to thrive as an entry level service desk professional?
To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.
Can you get an entry level service desk job with no experience?
Entry level service desk positions typically do not require prior experience, but having basic knowledge of computer hardware, software, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers often provide on-the-job training for new hires without experience.
What are the most commonly searched types of Service Desk jobs in Silver Spring, MD? The most popular types of Service Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Service Desk jobs? Cities near Silver Spring, MD with the most Entry Level Service Desk job openings:
Service Desk Technician with Security Clearance
Andrews Air Force Base, MD • On-site
Other
Posted 21 days ago
Job description
Summit Human Capital/SHC Federal is seeking an entry-level Service Desk Technician to provide first-level technical support to end users via phone, email, and web-based support channels, local to Andrews AFB, Maryland. Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, and web support.
Respond to customer inquiries by identifying issues, troubleshooting Level 1 technical problems, and resolving incidents whenever possible.
Create, update, and manage support tickets within the organization's ticketing system.
Diagnose and troubleshoot issues related to hardware, software, operating systems, applications, desktops, laptops, mobile devices, printers, and telecommunications equipment.
Escalate unresolved issues to the appropriate support teams while ensuring complete and accurate documentation.
Monitor assigned tickets, provide regular status updates, and communicate effectively with users throughout the support process.
Coordinate hardware warranty replacements and assist with determining when equipment replacement is appropriate.
Verify issue resolution with users before closing support tickets.
Maintain accurate records of troubleshooting steps, resolutions, and customer communications.
Deliver professional, courteous customer service and maintain strong verbal and written communication with end users. Required Qualifications:
US Citizenship and active Secret or Top Secret clearance.
Associate degree in Computer Science, Information Technology, Information Systems, Engineering, Software Engineering, Business, Mathematics, Natural Sciences, Social Sciences, or a related technical field, or completion of an accredited technical training or certification program.
No prior professional experience is required. This is an entry-level opportunity.
Two (2) years of relevant technical support experience may be substituted for the educational requirement. Preferred Skills:
Strong customer service and interpersonal communication skills.
Basic understanding of Windows operating systems, computer hardware, and common software applications.
Familiarity with troubleshooting desktops, laptops, printers, and mobile devices.
Ability to diagnose technical issues, prioritize work, and follow established support procedures.
Experience using or willingness to learn IT service management (ITSM) or ticketing systems.
Ability to work independently while collaborating effectively with technical support teams.
Serve as the first point of contact for users seeking technical assistance via phone, email, and web support.
Respond to customer inquiries by identifying issues, troubleshooting Level 1 technical problems, and resolving incidents whenever possible.
Create, update, and manage support tickets within the organization's ticketing system.
Diagnose and troubleshoot issues related to hardware, software, operating systems, applications, desktops, laptops, mobile devices, printers, and telecommunications equipment.
Escalate unresolved issues to the appropriate support teams while ensuring complete and accurate documentation.
Monitor assigned tickets, provide regular status updates, and communicate effectively with users throughout the support process.
Coordinate hardware warranty replacements and assist with determining when equipment replacement is appropriate.
Verify issue resolution with users before closing support tickets.
Maintain accurate records of troubleshooting steps, resolutions, and customer communications.
Deliver professional, courteous customer service and maintain strong verbal and written communication with end users. Required Qualifications:
US Citizenship and active Secret or Top Secret clearance.
Associate degree in Computer Science, Information Technology, Information Systems, Engineering, Software Engineering, Business, Mathematics, Natural Sciences, Social Sciences, or a related technical field, or completion of an accredited technical training or certification program.
No prior professional experience is required. This is an entry-level opportunity.
Two (2) years of relevant technical support experience may be substituted for the educational requirement. Preferred Skills:
Strong customer service and interpersonal communication skills.
Basic understanding of Windows operating systems, computer hardware, and common software applications.
Familiarity with troubleshooting desktops, laptops, printers, and mobile devices.
Ability to diagnose technical issues, prioritize work, and follow established support procedures.
Experience using or willingness to learn IT service management (ITSM) or ticketing systems.
Ability to work independently while collaborating effectively with technical support teams.
About SUMMIT HUMAN CAPITAL
Sourced by ZipRecruiter
Summit Human Capital specializes in providing IT human capital solutions to a diverse portfolio of industries including: Information Technology, Healthcare, Government Services (Federal and SLED), Legal, Logistics and more.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Richmond, VA, US
Year founded
2018