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Senior Service Desk Analyst Jobs (NOW HIRING)

Service Desk Analyst

Carrollton, TX ยท On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Service Desk Analyst

Carrollton, TX ยท On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Service Desk Analyst

Carrollton, TX ยท On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Service Desk Analyst

Carrollton, TX ยท On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Service Desk Analyst

Carrollton, TX ยท On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

The Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues and developing service desk policies to ensure high-quality service delivery.

Service Desk Analyst

Tempe, AZ

$20 - $27.25/hr

Service Desk Analyst Our client, one of North America's leading distributors of process materials with 40 locations nationwide seeks a full time direct hire Service Desk Analyst. This position is on ...

Service Desk Analyst

Easton, PA ยท On-site

$19.50 - $26.50/hr

Overview The Service Desk Support Analyst will provide first level technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The ...

Service Desk Analyst

Easton, PA

$19.50 - $26.50/hr

The Service Desk Support Analyst will provide first level technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The successful ...

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Senior Service Desk Analyst information

See salary details

$53.5K

$109.8K

$142.5K

How much do senior service desk analyst jobs pay per year?

As of Jun 10, 2026, the average yearly pay for senior service desk analyst in the United States is $109,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What does a senior service desk analyst do?

A senior service desk analyst provides technical support and troubleshooting for IT issues, assisting end-users with hardware, software, and network problems. They often handle complex incidents, escalate issues when necessary, and may mentor junior staff while documenting solutions and maintaining service quality using ticketing systems.

What is the difference between Senior Service Desk Analyst vs Service Desk Analyst?

AspectSenior Service Desk AnalystService Desk Analyst
CertificationsITIL, CompTIA A+ or Network+ (more advanced)ITIL, CompTIA A+ or Network+ (entry to mid-level)
Work EnvironmentAdvanced support, mentoring, complex issue resolutionBasic to intermediate support, ticket handling
Employer UsageIT departments, managed service providers, large organizationsHelp desks, IT support teams, small to medium businesses

The main difference between a Senior Service Desk Analyst and a Service Desk Analyst lies in experience, complexity of issues handled, and responsibilities. Senior analysts typically manage more complex problems, mentor junior staff, and have advanced certifications, whereas Service Desk Analysts focus on routine support tasks. Both roles are essential in IT support environments, but the senior position requires more expertise and leadership skills.

What cities are hiring for Senior Service Desk Analyst jobs? Cities with the most Senior Service Desk Analyst job openings:
What are the most commonly searched types of Service Desk Analyst jobs? The most popular types of Service Desk Analyst jobs are:
What states have the most Senior Service Desk Analyst jobs? States with the most job openings for Senior Service Desk Analyst jobs include:
Infographic showing various Senior Service Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $109,846 per year, or $52.8 per hour.

$22 - $30.25/hr

Contractor

Posted 14 days ago


Job description

Job Description
Title: Service Desk Analyst
Duration: 5 Months
Location: Sherwood, OR
Description
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
The contractor may also be required to take on-call shifts.
RESPONSABILITIES
  • Assist employees when theycall the services desk
  • Respond to emails, logtickets, update tickets, and resolve tier 1 support issues
  • Be the primary owner of aticket. See the ticket from start to finish to ensure work is finished
  • Write knowledge base articlesto help reduce future tickets and enable our end-users to self-service
  • Able to lift 35 pounds
  • Able to work at a desk for an8-hour shift

Requirements
REQUIREMENTS
The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:
  • Basic ITIL Concepts
  • Microsoft 365
  • Microsoft Office
  • Experience supporting iOSdevices
  • Experience troubleshootingtechnical issues
  • Experience providing supportin a remote environment