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Senior Service Desk Analyst Jobs (NOW HIRING)

1872 Consulting

Senior Service Desk Analyst

Chicago, IL

$21.25 - $28.75/hr

Senior Service Desk Analyst Chicago, IL - 2 days WFH, 3 days in office Shift: Monday-Friday 1:00pm-10:00am (with an hour lunch) Summary: The Service Desk Analyst is responsible for providing high ...

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Sr. Service Desk Analyst

Richmond, VA

$20 - $27.50/hr

\n \n \n A leading Richmond based tech services organization is looking for a Sr . Service Desk Analyst to manage the delivery of technical issue resolution and infrastructure support within an ...

Global Credit Union

Service Desk Analyst II

Anchorage, AK · On-site

$79K - $132K/yr

Tenure: Assignment to the Service Desk Analyst I (Category 10), Service Desk Analyst II (Category 09), Service Desk Analyst III (Category 08), Senior Service Desk Analyst (Category 07) will be ...

Gursey

Senior Service Desk Analyst

Los Angeles, CA · On-site

$65K - $90K/yr

Senior Service Desk Analyst Department : Information Technology Description of Role: The Senior Analyst will partner with the Systems, Network, and Security teams to troubleshoot complex issues and ...

Leidos

Senior Service Desk Analyst (Tier 1)

Alexandria, VA

$22 - $30/hr

Leidos Digital Modernization sector is seeking an experienced Senior Service Desk Analyst (Tier 1) to support the delivery, enhancement, and adoption of enterprise data and analytics products used ...

Leidos

Senior Service Desk Analyst (Tier 1)

Alexandria, VA · On-site

$22 - $30/hr

Leidos Digital Modernization sector is seeking an experienced Senior Service Desk Analyst (Tier 1) to support the delivery, enhancement, and adoption of enterprise data and analytics products used ...

Scan source

Sr Service Desk Analyst

Greenville, SC · On-site

$65K - $75K/yr

Senior level IT professional that is passionate about technology and has a good mix of technical ... Provide 3rd tier support for the Service Desk team and promotes adoption of technologies offered to ...

Techwave

$24.25 - $33/hr

Hyderabad Summary The Senior Service Desk Analyst serves as a key frontline support professional providing advanced technical support and mentorship within a fast-paced environment. This role ...

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All JobsSenior Service Desk Analyst Jobs

Senior Service Desk Analyst information

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$53.5K

$109.8K

$142.5K

How much do senior service desk analyst jobs pay per year?

As of Jun 9, 2026, the average yearly pay for senior service desk analyst in the United States is $109,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What does a senior service desk analyst do?

A senior service desk analyst provides technical support and troubleshooting for IT issues, assisting end-users with hardware, software, and network problems. They often handle complex incidents, escalate issues when necessary, and may mentor junior staff while documenting solutions and maintaining service quality using ticketing systems.

What is the difference between Senior Service Desk Analyst vs Service Desk Analyst?

AspectSenior Service Desk AnalystService Desk Analyst
CertificationsITIL, CompTIA A+ or Network+ (more advanced)ITIL, CompTIA A+ or Network+ (entry to mid-level)
Work EnvironmentAdvanced support, mentoring, complex issue resolutionBasic to intermediate support, ticket handling
Employer UsageIT departments, managed service providers, large organizationsHelp desks, IT support teams, small to medium businesses

The main difference between a Senior Service Desk Analyst and a Service Desk Analyst lies in experience, complexity of issues handled, and responsibilities. Senior analysts typically manage more complex problems, mentor junior staff, and have advanced certifications, whereas Service Desk Analysts focus on routine support tasks. Both roles are essential in IT support environments, but the senior position requires more expertise and leadership skills.

What cities are hiring for Senior Service Desk Analyst jobs? Cities with the most Senior Service Desk Analyst job openings:
What are the most commonly searched types of Service Desk Analyst jobs? The most popular types of Service Desk Analyst jobs are:
What states have the most Senior Service Desk Analyst jobs? States with the most job openings for Senior Service Desk Analyst jobs include:
Infographic showing various Senior Service Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $109,846 per year, or $52.8 per hour.
Senior Service Desk Analyst

Senior Service Desk Analyst

1872 Consulting

Chicago, IL

$21.25 - $28.75/hr

Other

Posted 10 days ago

Job description

Senior Service Desk Analyst

Chicago, IL – 2 days WFH, 3 days in office

Shift: Monday-Friday 1:00pm-10:00am (with an hour lunch)

Summary:

The Service Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their strong technical knowledge of hardware and software. The Service Desk Analyst will work independently, and as part of a team, to deliver outstanding service and support.

What You'll Be Doing:
  • Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
  • Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform basic printer, network and device troubleshooting.
  • Software support functions include, but are not limited to, answering an array of job-specific How-To questions and the installation, basic configuration and troubleshooting of applications that are standard within our environment or otherwise approved for installation.
  • Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
  • Escalate calls, as necessary, to Level II and III IT staff, or authorized contractors, to resolve problems or fulfill requests according to established escalation procedures.
  • Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
  • Execute basic and routine systems administration tasks (e.g., password administration and print queue management).
  • Utilize, create, and submit updates to Knowledgebase articles and share knowledge through other designated forums with Service Desk teammates.
  • Assist with projects such hardware or software upgrades and on-boarding of large groups.
  • Perform other duties as required.
Requirements:
  • 3 years of experience with Service Desk or Help Desk Support
  • 3+ years of experience supporting Windows-based computers, including Microsoft Windows 10
  • 3+ years of experience supporting Smartphones, e.g., iPhone, Android
  • 3+ years of experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix
Preferred:
  • Experience with Citrix and legal specific applications
  • ITIL and Microsoft Office Application certifications
  • Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Avaya Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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