Senior Remote Customer Service Rep Jobs in Raleigh, NC

Pay Rate: $17.50/hr

Schedule: Full-Time, 40 hours per week (8-hour shifts)

Work Arrangement: 100% Remote

Employment Type: Contract-to-Hire

We are seeking compassionate and customer-focused Patient Service Representatives to join a growing healthcare support team. This fully remote position plays a vital role in helping patients transition smoothly after hospital discharge by connecting them with Nurse Coaches and coordinating follow-up care services.

The ideal candidate enjoys helping others, possesses strong communication skills, and thrives in a fast-paced, high-volume call center environment.

• Make outbound calls to patients recently discharged from the hospital to schedule initial assessments with Nurse Coaches.
• Handle incoming calls from patients regarding appointments, programe information, and general inquiries.
• Explain healthcare support programs and services in a clear, professional, and empathetic manner.
• Coordinate patient information and prepare case documentation for Nurse Coaches.
• Communicate with patients, caregivers, physicians, and healthcare providers regarding care coordination needs.
• Conduct follow-up calls to assess patient satisfaction and collect feedback.
• Accurately document all interactions and activities within internal systems.
• Resolve non-clinical patient concerns and escalate issues when appropriate.
• Meet established productivity, patient engagement, and quality metrics.
• Participate in process improvement initiatives and team meetings.
• Support evening and weekend coverage as business needs require.

• Make approximately 50–100 outbound calls per day.
• Schedule patient assessments and explain available healthcare support services.
• Work within CRM and case management systems to manage outreach activities.
• Prepare patient information packets and documentation for Nurse Coaches.
• Utilize provided scripts and resources to ensure consistent, high-quality patient interactions.

• High School Diploma or equivalent.
• Minimum of 1 year of call center experience.
• Experience in customer service, patient service, outreach, or high-volume phone environments.
• Strong communication and interpersonal skills.
• Excellent computer and data-entry skills.
• Ability to manage a high volume of calls while maintaining professionalism and accuracy.
• Strong problem-solving, organizational, and time-management skills.
• Ability to work independently in a remote environment.
• Reliable high-speed internet connection and private workspace.
• Ability to work a full-time schedule consisting of 8-hour shifts, including weekends as needed.

• Experience in healthcare, including:
  • Patient Services
  • Patient Access
  • Insurance Verification
  • Medical Billing or Coding
  • Claims Processing
  • Healthcare Customer Service
  • Medical Call Centre Environments
• Knowledge of medical terminology.
• Experience working with patients, members, or healthcare providers.

• Fully remote work environment
• Consistent full-time 40-hour work schedule
• Opportunity to make a meaningful impact on patient care
• Structured training and support
• Contract-to-hire opportunity with long-term growth potential
• Collaborative and team-oriented culture

Interested candidates should be comfortable working in a high-volume call environment, possess strong empathy and communication skills, and be committed to delivering exceptional service to patients during important transitions in their healthcare journey.

This is a Contract to Hire position based out of Raleigh, NC.

The pay range for this position is $17.50 - $17.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 24, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.