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Senior Operations Manager Jobs in Baltimore, MD (NOW HIRING)

Sila Services

Operations Manager

Beltsville, MD · On-site

Operations Manager Sila Heating & Air Conditioning \u007C Beltsville, MD Lead the Field. Develop ... Lead, coach, and develop department leaders, senior technicians, and installation leads. * Hold ...

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... Lead, coach, and develop department leaders, senior technicians, and installation leads. * Hold ...

Sila Services

Operations Manager

Beltsville, MD

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... Lead, coach, and develop department leaders, senior technicians, and installation leads. * Hold ...

Rita's Italian Ice

Operations Manager

Annapolis, MD · On-site

$40K - $58K/yr

As an Operations Manager, you will play a vital role in ensuring our locations provide exceptional customer experiences while maintaining operational efficiency. Job Summary: The Operations Manager ...

CVS Health

Operations Manager

Baltimore, MD · On-site

$19 - $29/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

Rita's Italian Ice

Operations Manager

Annapolis, MD · On-site

$40K - $58K/yr

As an Operations Manager, you will play a vital role in ensuring our locations provide exceptional customer experiences while maintaining operational efficiency. Job Summary: The Operations Manager ...

CVS Health

Operations Manager

Arnold, MD · On-site

$20 - $34/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

CVS Health

Operations Manager

Columbia, MD · On-site

$21 - $35/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

CVS Health

Operations Manager

Catonsville, MD · On-site

$19 - $29/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

DMV Fitness

Operations Manager

Edgewater, MD · On-site

$20 - $25/hr

Burn Boot Camp DMV is looking for a high-performing, high-energy Operations Manager to lead daily gym operations, drive team performance, and uphold the elite Burn standard at Burn Boot Camp ...

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All JobsOperations JobsSenior Operations Manager JobsSenior Operations Manager Jobs in Baltimore, MD

Senior Operations Manager information

See Baltimore, MD salary details

$38.8K

$98.1K

$158.5K

How much do senior operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior operations manager in Baltimore, MD is $98,095.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $120,700.00 per year, depending on experience, location, and employer.

What is a senior operations manager?

A senior operations manager oversees employees and helps company executives devise and implement procedures to improve productivity. As a senior operations manager, your job duties include evaluating employee performance, giving constructive feedback to employees, and facilitating training and professional development to ensure that your workers utilize best practices in their work. Your responsibility is to make sure that operations are optimally functional to contribute to the overall success of the company. Although most of your interactions are with colleagues and employees, you may occasionally handle client communications.

What does a senior operations manager do?

A Senior Operations Manager oversees the daily operations of a company or department, ensuring that business processes run efficiently and effectively. They are responsible for managing teams, developing and implementing strategic plans, and optimizing operational performance to meet organizational goals. Senior Operations Managers often collaborate with other departments, analyze data to improve processes, and ensure compliance with policies and regulations. Their role is crucial in driving productivity, reducing costs, and maintaining high-quality standards.

What are the key skills and qualifications needed to thrive as a senior operations manager, and why are they important?

To thrive as a Senior Operations Manager, you need strong leadership, analytical, and organizational skills, often backed by a bachelor’s or master’s degree in business or operations management. Familiarity with ERP systems, Lean Six Sigma certification, and data analysis tools like Excel or Tableau is commonly required. Outstanding communication, problem-solving, and strategic decision-making abilities help distinguish top performers in this role. These skills are essential for driving operational efficiency, managing teams, and ensuring organizational goals are consistently met.

How does a senior operations manager typically collaborate with other departments to drive organizational success?

A Senior Operations Manager often works closely with departments such as finance, human resources, supply chain, and sales to ensure that operational strategies align with overall business goals. Collaboration is key; this role frequently participates in cross-functional meetings to discuss process improvements, resolve bottlenecks, and implement company-wide initiatives. By fostering open communication and understanding each department's needs, Senior Operations Managers help streamline workflows, optimize resource allocation, and support a culture of continuous improvement across the organization.

What is the difference between Senior Operations Manager vs Operations Director?

AspectSenior Operations ManagerOperations Director
ResponsibilitiesOversees daily operations, manages teams, implements policiesSets strategic direction, oversees multiple departments, aligns operations with company goals
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's or master's degree, extensive experience, strategic planning skills
Work EnvironmentOffice-based, team management, process optimizationExecutive meetings, cross-departmental coordination, high-level planning
Industry UsageCommon in mid-sized companies, manufacturing, logisticsFound in large corporations, corporate strategy, enterprise-level operations

The main difference between a Senior Operations Manager and an Operations Director lies in scope and strategic involvement. Senior Operations Managers focus on managing daily operations and teams, while Operations Directors are responsible for setting strategic goals and overseeing multiple departments to align with overall business objectives.

How much do senior operations managers make?

Senior operations managers typically earn a median annual salary ranging from $90,000 to $130,000, depending on industry, location, and experience. Higher salaries are common in large companies or in regions with a high cost of living, and advanced skills in leadership and process optimization can influence compensation.

Is a senior operations manager a high paying job?

A senior operations manager typically earns a high salary compared to entry-level roles, with compensation often reflecting extensive experience, leadership responsibilities, and industry sector. Salaries can vary based on company size, location, and individual qualifications, but it is generally considered a well-paying position in the management field.

What does a senior operations manager earn?

A senior operations manager typically earns a salary ranging from $80,000 to $150,000 annually, depending on industry, location, and experience. They often receive additional compensation such as bonuses, profit sharing, or benefits, and are expected to have strong leadership and operational skills.
More about Senior Operations Manager jobs

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For Senior Operations Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Senior Operations Manager jobs in Baltimore, MD look for?

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Cities near Baltimore, MD with the most Senior Operations Manager job openings:

Senior Operations Manager jobs near you
Infographic showing various Senior Operations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $98,095 per year, or $47.2 per hour.

Senior Manager, AI Performance & Operations

Devoted Health

Nottingham, MD • On-site, Remote

$110K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Devoted Health rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

57th of 315 rated insurance

Job description

Job Description
A bit about this role:
As a Senior Manager, AI Performance & Operations, you will own the production performance and continuous improvement of Devoted's core agentic workflows for service and experience. so that every general-availability workflow has clear performance thresholds, reliable monitoring, explicit fallback paths, and a measurable improvement plan.
This person is the accountable operator for Guide's highest-volume and highest-risk AI workflows once they are live. They maintain the portfolio view of where each workflow stands, detect degradation early, diagnose the root cause, drive corrective action, and verify that implemented changes improve outcomes. They also serve as the in-house expert for early-stage projects by helping teams define instrumentation, evaluation design, launch criteria, and safe hand off into general availability.
Responsibilities and Impact will include:
  • Post-Launch Accountability: Own the health of major voice and text AI workflows, ensuring business, quality, safety, and operational outcomes are met.
  • Portfolio Oversight: Maintain a current view of all major workflows, including status, maturity, failure modes, and next actions
  • Performance & Dashboards: Monitor weekly indicators (containment, escalation, complaints) and oversee production dashboards to track behavior independently.
  • Diagnosis & Incident Response: Lead response for AI regressions; distinguish between model, prompt, or orchestration issues and drive post-mortems to closure.
  • Continuous Improvement & Optimization: Run structured cycles (hypothesis, testing, rollout/rollback) for "mini-launches" like model swaps, prompt changes, and tool updates. Recommend evidence-based accelerations, such as model migrations or deeper tool-orchestration changes.
  • Scalable Evaluation: Design eval systems using golden datasets, LLM-as-judge workflows, and human review queues for production and pre-production.
  • Expert Review: Guide new workflows during incubation to ensure they launch with proper instrumentation, eval coverage, and safety models.
  • Executive Communication: Translate technical changes into plain language for leadership, explaining what broke, why it matters, and who is fixing it.

Required skills and experience:
  • Applied AI Expertise: Strong production experience with LLMs, RAG, voice AI, agentic orchestration, or equivalent ML systems.
  • Evaluation Systems: Demonstrated experience designing or operating rubrics, scoring frameworks, regression tests, and production-sampling workflows.
  • Diagnostic Acumen: A clear mental model for distinguishing failure modes, such as model reasoning, tool failure, retrieval issues, and workflow logic.
  • Optimization Mindset: Comfort with active experimentation-including prompt/context tuning, retrieval redesign, and safe model migrations-beyond simple issue triage.
  • Strategic Communication: Excellent cross-functional judgment and the ability to communicate clearly in ambiguous, high-accountability environments.
  • Outcome Ownership: Deep personal accountability with a drive to own results rather than just producing recommendations.
  • Preferred Industry Background: Experience in healthcare, regulated workflows, contact center operations, or high-stakes service quality/reliability functions.

Salary: $110,000 - $170,000 / year
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
  • Employer sponsored health, dental and vision plan with low or no premium
  • Generous paid time off
  • $100 monthly mobile or internet stipend
  • Stock options for all employees
  • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
  • Parental leave program
  • 401K program
  • And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going - all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted's Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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