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Senior Network Support Engineer Jobs in Addison, TX

Cytracom

Network Support Engineer - SASE

Mckinney, TX · Hybrid

The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve ...

Cytracom

Network Support Engineer - SASE

Mckinney, TX · On-site

The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve ...

Cytracom

Network Support Engineer - SASE

Mckinney, TX · On-site

Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity. Responsibilities:

Procom Consultants Group

Sr. Network Engineer

Dallas, TX · On-site

$102K - $141K/yr

... Sr. Network Engineer On behalf of our client, Procom Services is searching for a Sr Network ... Perform engineering, design and technical support for customer and internal networks. Coordinates ...

Stem Xpert

Sr network planning engineer

Fort Worth, TX

$99K - $136K/yr

Nice to Have o Airlines - The Senior Network Planning Engineer is responsible for supporting IT verticals and business units in implementing new applications and making network modifications as part ...

Purple Drive Technologies

Senior Network Engineer

Plano, TX · On-site

$99K - $136K/yr

Senior Network Engineer Experience Required: 10+ Years Job Summary We are seeking an experienced ... Configure and manage Cisco Nexus switches supporting Layer 2 and Layer 3 networking, including ...

American Heart Association

Sr. Network Engineer

Dallas, TX · On-site

$95K - $131K/yr

The American Heart Association has an excellent opportunity for a Sr. Network Engineer at our ... Works closely with various cross-functional teams to support cloud infrastructure, automate network ...

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All JobsNetwork Support Engineer JobsSenior Network Support Engineer JobsSenior Network Support Engineer Jobs in Addison, TX

Senior Network Support Engineer information

See Addison, TX salary details

$41.1K

$119.8K

$169.4K

How much do senior network support engineer jobs pay per year?

As of Jun 12, 2026, the average yearly pay for senior network support engineer in Addison, TX is $119,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,700.00 and $137,900.00 per year, depending on experience, location, and employer.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance for network systems, troubleshooting complex issues, and ensuring network reliability. They often configure, monitor, and maintain hardware and software, and may lead support teams or projects, requiring strong problem-solving skills and knowledge of networking protocols and tools. Certifications like Cisco CCNP or CompTIA Network+ are common in this role.

What is the difference between Senior Network Support Engineer vs Network Administrator?

AspectSenior Network Support EngineerNetwork Administrator
CertificationsCCNA, CCNP, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentTechnical support, troubleshooting, network designNetwork maintenance, configuration, monitoring
ResponsibilitiesAdvanced troubleshooting, network upgrades, support escalationNetwork setup, daily operations, user access management

While both roles require networking certifications and involve maintaining network infrastructure, the Senior Network Support Engineer focuses on advanced troubleshooting and support escalation, often working on complex issues and network improvements. The Network Administrator handles routine network management tasks, ensuring smooth daily operations. Both roles are essential in maintaining organizational network health but differ in scope and complexity.

What engineers make $300,000 a year?

Senior Network Support Engineers with extensive experience, advanced certifications (such as CCIE or CISSP), and specialized skills in network architecture and security can earn $300,000 or more annually, especially in high-demand industries or large organizations. Compensation often depends on location, company size, and individual expertise, with some earning bonuses and stock options that increase total compensation.

What are the key skills and qualifications needed to thrive as a Senior Network Support Engineer, and why are they important?

To thrive as a Senior Network Support Engineer, you need deep knowledge of network architecture, troubleshooting, and security protocols, typically supported by a degree in computer science or a related field and relevant certifications like CCNP or CompTIA Network+. Expertise with network monitoring tools, firewalls, routers, switches, and ticketing systems is essential. Strong analytical thinking, effective communication, and leadership abilities help you resolve complex issues and guide junior team members. These skills ensure network reliability, minimize downtime, and support business continuity in critical IT environments.

What engineer makes $500,000 a year?

Senior Network Support Engineers typically do not earn $500,000 annually; such high salaries are more common in executive or specialized roles like network architects or cybersecurity directors with extensive experience and certifications. Compensation at this level often includes bonuses, stock options, or profit sharing, especially in large organizations or tech companies. Most network support roles have salaries significantly below this figure, with top-tier professionals reaching high six-figure incomes through advanced skills and leadership positions.

How does a Senior Network Support Engineer typically collaborate with other IT teams to resolve complex network issues?

As a Senior Network Support Engineer, you will frequently work alongside system administrators, security teams, and application support staff to troubleshoot and resolve network-related problems. Collaboration often involves participating in cross-functional meetings, sharing detailed technical documentation, and jointly analyzing logs or monitoring data to identify root causes. Your role may also require mentoring junior engineers and acting as a technical liaison during major incidents to ensure timely resolution. Strong communication and teamwork skills are essential for effective collaboration across these diverse IT functions.

What are Senior Network Support Engineers?

Senior Network Support Engineers are experienced professionals responsible for maintaining, troubleshooting, and optimizing an organization's computer networks. They oversee complex network systems, ensure high availability and security, and resolve advanced technical issues. In addition to providing technical support, they often design network solutions, lead projects, and mentor junior staff. Their expertise is critical in preventing downtime, enhancing performance, and supporting business operations.

How much does a senior network engineer earn?

A senior network support engineer typically earns between $80,000 and $130,000 annually, depending on experience, certifications, and location. They often work with advanced networking tools and may hold certifications like CCNP or CISSP to increase earning potential.
What are popular job titles related to Senior Network Support Engineer jobs in Addison, TX? For Senior Network Support Engineer jobs in Addison, TX, the most frequently searched job titles are:
What job categories do people searching Senior Network Support Engineer jobs in Addison, TX look for? The top searched job categories for Senior Network Support Engineer jobs in Addison, TX are:
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Senior Network Support Engineer jobs near you
Infographic showing various Senior Network Support Engineer job openings in Addison, TX as of June 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $119,831 per year, or $57.6 per hour.
Network Support Engineer - SASE

Network Support Engineer - SASE

Cytracom

Mckinney, TX • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

About Us:

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.

Here's a closer look at this key role:

The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity.

Responsibilities:

Customer-Facing Responsibilities

  • Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication
  • Provide accurate, timely updates to customers regarding progress and next steps
  • Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms
  • Own each case through resolution and deliver clear root cause explanations once resolved

Technical Responsibilities

  • Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents
  • Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs
  • Assist with device provisioning, agent deployment, edge setup, and policy tuning
  • Review logs, packets, and system behaviors to isolate problems
  • Escalate clean, well-documented cases to Tier 3/Eng when necessary
  • Contribute to internal knowledge sharing and product feedback loops

Operational Responsibilities

  • Manage tickets in Zendesk, prioritizing based on severity and customer impact
  • Multitask across outbound calls, queue calls, and tickets with strong time management
  • Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors
  • Participate in the on-call rotation
  • Maintain working knowledge of all Cytracom products and integrations
Competencies:
  • Empathy for the customer and the ability to tailor communication for the given audience
  • Working knowledge of Wireshark and Zendesk
  • Technical aptitude
  • Strong networking knowledge
  • Firewall configuration and troubleshooting
  • De-escalation technique
  • Passion for technology and their work
  • Creative and analytical thinking
  • Problem-solving mindset
  • Ability to thrive under pressure
Attributes:
  • Self-managed
  • Self-disciplined
  • Team player
  • Detail-oriented
  • Inquisitive nature
  • Commitment to excellence
Our Benefits:
  • Medical, dental, and vision insurance is available
  • 401K
  • Disability and Life insurance
  • Paid vacations and holidays
  • Flexible PTO policy
  • Casual, laid-back work environment
  • Free refreshments
  • Standing desks

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

Employment Type: FULL_TIME

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