ZipRecruiter

Log In

1

Senior Member Service Representative Jobs in Foley, AL

Kana Hotel Group

Guest Service Representative

Mobile, AL · On-site

$13.50 - $16.25/hr

As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be ...

previous page

Showing results 41-60

All JobsMember Service Representative JobsSenior Member Service Representative JobsSenior Member Service Representative Jobs in Foley, AL

Senior Member Service Representative information

See Foley, AL salary details

$10

$19

$30

How much do senior member service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for senior member service representative in Foley, AL is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $21.83 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are popular job titles related to Senior Member Service Representative jobs in Foley, AL?

For Senior Member Service Representative jobs in Foley, AL, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Foley, AL look for?

The top searched job categories for Senior Member Service Representative jobs in Foley, AL are:

What cities near Foley, AL are hiring for Senior Member Service Representative jobs?

Cities near Foley, AL with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you

Guest Service Representative

Courtyard By Marriott Downtown Pensacola

Pensacola, FL

$12.75 - $15.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.
 
From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.
 
Kana Hotel Group is proud to offer the following benefits: 
  • Medical 
  • Vision 
  • Dental
  • 401K 
  • Immediate Pay- earned wage access!
  • Vacation time
  • Sick time
  • Holiday pay 
  • Bonus opportunities
  • Brand-specific employee discounts
  • Long term/short term disability
  • Life insurance
 
Primary Responsibilities 
• Greet guests and perform check-in/out procedures 
• Follow all cash and credit card procedures required by hotel and brand standard
• Check house count to determine the rooms available for the day 
• Review credit limit exception report & gets additional approval if necessary
• Check expected departures for today & clears checkouts or extends stays after check out time
• Update housekeeping room status when received from housekeeping 
• Balance departments from daily activity report at the end of shift 
• Performs cashier shift change when cash is in balance 
• Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest  who requests them 
• Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to  guests during lags in phone or in-person conversations 
• Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest  demand cannot be met 
• Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form 
• Ability and flexibility to work various shifts including evenings, weekends, and holidays
 
Education/Experience 
• High School diploma or GED preferred 
• One year hospitality experience required 
• Customer service experience required 
• Experience handling cash and credit card procedures 
• Attention to detail 
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major  highway/street information, and community events & attractions.
 
Our company provides equal employment opportunities to all employees and applicants for  employment and prohibits discrimination and harassment of any type without regard to race, color,  religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This  policy applies to all terms and conditions of employment, including recruiting, hiring, placement,  promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply