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Senior Member Service Representative Jobs in Foley, AL

Tower Loan

Customer Service Representative

Daphne, AL · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a CSR, you'll play a key role in delivering exceptional customer service while building ... Other team member benefits include: * Health and Well-Being Options, including Medical, Dental ...

Towerloan

Customer Service Representative

Daphne, AL

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a CSR, you'll play a key role in delivering exceptional customer service while building ... Other team member benefits include: * Health and Well-Being Options, including Medical, Dental ...

Allergy Partners

Patient Service Representative

Pensacola, FL · On-site

$16.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Service Representative Reports To: Practice Manager Join a team that cares for your ... member plays a vital role in creating excellent patient experiences. Joining our team means being ...

NVA

Customer Service Representative

Daphne, AL · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Escalates complex matters to senior staff. Minimum of 1 year related experience required. National ... from an identified NVA representative for recruiting-related communication • All job ...

Kana Hotel Group

Guest Service Representative

Pensacola, FL · On-site

$12.75 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be ...

Hilton Worldwide Holdings

Guest Service Representative

Mobile, AL · On-site

$13.50 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be ...

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Showing results 21-40

All JobsMember Service Representative JobsSenior Member Service Representative JobsSenior Member Service Representative Jobs in Foley, AL

Senior Member Service Representative information

See Foley, AL salary details

$10

$19

$30

How much do senior member service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for senior member service representative in Foley, AL is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $21.83 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are popular job titles related to Senior Member Service Representative jobs in Foley, AL?

For Senior Member Service Representative jobs in Foley, AL, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Foley, AL look for?

The top searched job categories for Senior Member Service Representative jobs in Foley, AL are:

What cities near Foley, AL are hiring for Senior Member Service Representative jobs?

Cities near Foley, AL with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you

Customer Service Representative

Tower Loan

Daphne, AL • On-site

$14 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Tower Loan rating

6.3

Company rating: 6.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!
In the Role
  • Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
  • Receive and process payments in customer accounts.
  • Market to current, former, and potential customers to drive loan production.
  • Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
  • Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
  • Process loan applications and collect payments due.
  • Perform all other duties as assigned.

Required
  • High School Diploma or GED
  • Must have a valid driver's license and reliable vehicle

Preferred
  • Cash Handling, Sales, or Customer Service experience

Location: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
  • Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
  • Up to 3% 401(k) Match
  • Paid Time Off (16 days per year after one full year, cash back for unused time)
  • Paid Holidays
  • Annual Raises and Performance Bonuses
  • Monthly Incentive and Employee Referral Bonuses
  • Participation in Charitable Campaigns

Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!
  • Discover more about our company and culture!
  • Read what our customers are saying about us!

What Tower Loan employees say

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