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Senior Member Service Representative Jobs in Kansas

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How much do senior member service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for senior member service representative in Kansas is $20.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.74 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are popular job titles related to Senior Member Service Representative jobs in Kansas?

For Senior Member Service Representative jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Kansas look for?

The top searched job categories for Senior Member Service Representative jobs in Kansas are:

What cities in Kansas are hiring for Senior Member Service Representative jobs?

Cities in Kansas with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,804 per year, or $20.6 per hour.

Member Service Representative 2 - E-Branch

Mid American Credit Union

Wichita, KS • On-site

$17/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.


This is not a remote or hybrid position.


Essential Functions and Responsibilities

  • Performs member servicing by using several computerized systems for member verification
  • Gathers relevant information to complete the transaction
  • Validate information and perform video banking functions
  • Demonstrate a high degree of accuracy and attention to detail
  • Maintains a positive, confident, friendly and professional attitude and appearance
  • Continually develops subject matter expertise, keeps pace with changes in products and services
  • Completes and adheres to annual training regarding BSA/AML compliance
  • Completes periodic training pertaining to updates in policies and procedures


Skills and Qualifications

  • Education - High School Diploma or GED required
  • Experience - Six months to two years of similar or related experience with delivering exceptional service while exhibiting empathy, patience and excellent written and verbal communication.
  • Additional skills - Proficiency with multitasking and building relationships; interactions with members and coworkers often rely on confidentiality and discretion, as well as demonstration of conflict anticipation and resolution, tactful delivery, and good listening skills.
  • Other - Professional appearance and manner, as well as punctuality.

Physical Demands and Work Environment

  • Must be able to lift 10 pounds
  • Climate-controlled shared work area with standard levels of office noise and minimal fluctuation in temperature. Employees will be expected to sit, stand, stoop, and walk while performing the duties of this job.
  • Interactions with members and coworkers include telephone and video calls, in addition to in-person interfacing.


Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

An Equal Opportunity Employer

Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.


Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired.

This Company Participates in E-Verify

The Right to Work

Este Empleador Participa en E-Verify

El Derecho a Trabajar


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