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Senior Help Desk Analyst Jobs in Delaware (NOW HIRING)

Senior Investment Data Analyst

Wilmington, DE · Hybrid

$83K - $105K/yr

ADP is hiring a Senior Investment Data Analyst * Are you passionate about fixed income markets ... You'll support internal and external audits, assist leadership on special projects, and help train ...

New

Senior Investment Data Analyst

Wilmington, DE · On-site

$83K - $105K/yr

ADP is hiring a Senior Investment Data Analyst * Are you passionate about fixed income markets ... You'll support internal and external audits, assist leadership on special projects, and help train ...

New

Sr Analyst, Execution

Wilmington, DE · On-site

$85K - $113K/yr

Lead Analyst, Execution Location: Wilmington, DE (Hybrid schedule) We are currently seeking a Sr ... Since 1912, we've looked beyond credit scores to help people get the money they need today and ...

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Identifying trends in escalations and preparing data used to identify root cause analysis.

As a Sr business analyst associate, you're directly responsible for the delivery of features and ... Participate in technical desk checks with software developer and QA partners in order to iterate on ...

Senior Plant Finance Analyst

Newark, DE · On-site

$83K - $104K/yr

Do you want to help solve problems that drive success in the rapidly evolving technology and ... The Semiconductor Technologies business is seeking a Senior Plant Finance Analyst to be an integral ...

Showing results 21-40

Senior Help Desk Analyst information

See Delaware salary details

$53.5K

$109.9K

$142.6K

How much do senior help desk analyst jobs pay per year?

As of Aug 23, 2026, the average yearly pay for senior help desk analyst in Delaware is $109,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,600.00 and $137,100.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the most commonly searched types of Help Desk Analyst jobs in Delaware?

The most popular types of Help Desk Analyst jobs in Delaware are:

What are popular job titles related to Senior Help Desk Analyst jobs in Delaware?

For Senior Help Desk Analyst jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Senior Help Desk Analyst jobs in Delaware look for?

The top searched job categories for Senior Help Desk Analyst jobs in Delaware are:

What cities in Delaware are hiring for Senior Help Desk Analyst jobs?

Cities in Delaware with the most Senior Help Desk Analyst job openings:

Infographic showing various Senior Help Desk Analyst job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $109,941 per year, or $52.9 per hour.

Senior Investment Data Analyst

ADP

Wilmington, DE • Hybrid

$83K - $105K/yr

Full-time

Posted 3 days ago

New


Job description

ADP is hiring a Senior Investment Data Analyst

  • Are you passionate about fixed income markets, portfolio analysis, and supporting investment decision making?
  • Do you thrive in roles that blend systems expertise, financial accounting, and problem-solving?

Well, this may be the role for you. Ready to make your mark?

In this role you will serve as a critical bridge between technology, investment compliance, and financial accounting. You will support and enhance investment administration platforms, drive data integrity and governance, and ensure operational excellence across systems like Geneva and Bloomberg AIM.

No two days are the same. You will work across various business areas including but not limited to data analysis, system configuration, and compliance monitoring. You'll collaborate with internal stakeholders and external vendors, support audits, and continuously improve processes while delivering reporting and insights to senior leadership.

You will collaborate closely with portfolio managers, accounting teams, and technology partners to support investment activities, improve data quality, streamline processes, and maintain critical investment applications including Bloomberg and Geneva.

To thrive in this role, you'll need strong technical expertise, deep knowledge of investment accounting, and the ability to manage complex data environments. You'll face challenges around data quality, compliance requirements, and evolving systems.

Here's what you can expect on a typical day:

  • Data Quality & Governance. You'll ensure data accuracy and consistency, investigate discrepancies, implement data governance frameworks, and manage corporate actions and security master data. Partner with business and technology teams to enhance reporting, data integration, automation, and workflow efficiency.
  • Systems Support. You'll configure and maintain systems such as Geneva and Bloomberg, participate in upgrades, and support user acceptance testing (UAT).
  • Compliance Monitoring. You'll support the Bloomberg AIM Compliance Module, maintain investment guidelines, review daily compliance reports, and process trade overrides when needed.
  • Data & Reporting. You'll develop and optimize SQL queries, build reports, and create Excel-based tools and dashboards to support operational and reporting needs.
  • Collaboration & Problem Solving. You'll work with vendors, custodians, and internal stakeholders to resolve issues, perform root cause analysis, and improve processes.
  • Audit & Operational Support. You'll support internal and external audits, assist leadership on special projects, and help train team members for backup coverage

To succeed in this role:

  • You'll have a bachelor's degree or equivalent in Business, Accounting, Finance, or a related field.
  • You have 5-7 years of experience in asset management, investment administration, or financial services operations with strong knowledge of fixed income securities including government, corporate, agency, mortgage-backed, asset-backed, and money market investments. Experience supporting portfolio analytics, investment reporting, performance measurement, and investment operations. Working knowledge of investment accounting principles and investment compliance monitoring.
  • Analytical Skills. You have a strong attention to detail, problem-solving mindset, and ability to manage multiple priorities in a fast-paced environment.
  • You can clearly present findings and collaborate effectively with senior stakeholders and cross-functional teams.
  • Bonus Qualifications. An MBA or CPA, experience with Bloomberg AIM, SQL, Geneva RSL, programming (VBA, Python, etc.), and familiarity with compliance frameworks or custodian data feeds will set you apart.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Deliver at epic scale.We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
  • Be surrounded by curious learners.We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
  • Act like an owner & doer.Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
  • Give back to others.Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
  • Join a company committed to equality and equity.Our goal is to impact lasting change through our actions.

Like what you see?Apply now!
Learn more about ADP at tech.adp.com/careers

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About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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