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Senior Escalation Engineer Jobs (NOW HIRING)

LATG

Senior Systems Engineer

New Orleans, LA · On-site

$99K - $135K/yr

Senior Systems Engineer Location: New Orleans, On site Position Summary We are seeking a Senior ... Serve as a senior escalation resource and provide technical guidance to IT staff and project teams.

New

NV Energy

Sr Network Engineer

Des Moines, IA · On-site

$101K - $139K/yr

The Senior Network Engineer is responsible for the advanced design, implementation, optimization ... Provide senior‑level escalation support for complex or high‑impact network incidents, leading ...

Fundraise Up

Senior DevOps Engineer

$133K - $170K/yr

You will be the go-to technical reference for your area and the senior escalation point for complex ... s Engineer / SRE (or very close responsibilities). * Track record of owning technical initiatives ...

Lockton, Inc.

Sr Identity Engineer

Kansas City, MO · On-site

$102K - $140K/yr

... senior escalation point for complex access and authentication issues. The engineer partners with ... security, platform, and regional teams to maintain resilient, least-privilege identity services and ...

New

Scigon Solutions

Senior Application Engineer

Hughson, CA · On-site

$127K - $167K/yr

Senior Application Engineer Salary: $127,000-$167,000 What You ll Do We are seeking a Senior ... Serve as a senior escalation point, providing Level 3 application support and resolving complex ...

Trilon Group

Senior Endpoint Engineer

Orlando, FL · On-site

$120K - $135K/yr

... serves as the senior technical escalation point for complex or systemic issues. Key ... review engineering work, and maintain an executable roadmap. • Own endpoint engineering ...

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Senior Escalation Engineer information

See salary details

$59.5K

$126.6K

$183.5K

How much do senior escalation engineer jobs pay per year?

As of Sep 14, 2026, the average yearly pay for senior escalation engineer in the United States is $126,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $143,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior escalation engineer?

To thrive as a Senior Escalation Engineer, you need deep technical expertise in troubleshooting complex systems, advanced knowledge of relevant software or hardware, and a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, and certifications such as Microsoft Certified Solutions Expert (MCSE) or similar are often required. Strong analytical thinking, effective communication, and patience under pressure are standout soft skills for this role. These skills are vital to efficiently resolve critical customer issues, maintain client satisfaction, and support continuous product improvement.

How does a senior escalation engineer typically collaborate with product and development teams to resolve complex customer issues?

Senior Escalation Engineers often act as a bridge between frontline support and product or development teams. When standard troubleshooting fails to resolve a customer's technical problem, they work closely with engineers and product managers to conduct deeper root cause analysis, share diagnostic data, and propose workarounds or permanent fixes. This collaboration may involve participating in technical meetings, contributing to post-incident reviews, and providing feedback to influence future product improvements. Effective communication and a solid understanding of both customer needs and internal technical processes are key to success in this role.

What is the difference between Senior Escalation Engineer vs Network Engineer?

AspectSenior Escalation EngineerNetwork Engineer
CredentialsTechnical certifications, experience in troubleshooting complex issuesNetworking certifications (e.g., CCNA, CCNP), technical experience
Work EnvironmentCustomer support, technical escalation teams, cross-functional collaborationDesign, implement, and maintain network infrastructure
Industry UsageTech companies, service providers, hardware/software vendorsTelecommunications, IT services, enterprise networks
Common Search IntentUnderstanding role differences, career paths, required skillsNetwork setup, troubleshooting, career development

The Senior Escalation Engineer focuses on resolving complex technical issues escalated from support teams, often working closely with customers and product teams. In contrast, a Network Engineer primarily designs, implements, and maintains network infrastructure. While both roles require technical certifications and experience, the Senior Escalation Engineer emphasizes troubleshooting and customer support, whereas the Network Engineer concentrates on network architecture and deployment.

What does a senior escalation engineer do?

A senior escalation engineer handles complex technical issues that cannot be resolved by frontline support teams. They analyze and troubleshoot high-priority problems, often collaborating with cross-functional teams and using tools like ticketing systems and diagnostic software to ensure timely resolution and customer satisfaction.
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What states have the most Senior Escalation Engineer jobs?

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What are popular job titles related to Senior Escalation Engineer jobs?

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Senior Escalation Engineer jobs near you
Infographic showing various Senior Escalation Engineer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 7% Part Time, and 3% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $126,557 per year, or $60.8 per hour.

Senior Systems Engineer

New Orleans, LA • On-site

Louisiana Technology Group Inc
11 - 50 employees
Learn more about Louisiana Technology Group Incexternal

$90K - $105K/yr

Full-time

Posted 3 days ago

New

Job description

Senior Systems Engineer
Location: New Orleans, On site
Position Summary
We are seeking a Senior Systems Engineer to manage and modernize a large-scale, multi-site technology environment supporting thousands of users. This hands-on role is ideal for an experienced infrastructure professional who can independently manage critical systems, solve complex technical issues, and improve the security, reliability, and performance of enterprise IT operations.
Key Responsibilities
  • Manage Windows Server, Active Directory, Group Policy, identity, and cloud services.
  • Administer VMware vSphere, ESXi, vCenter, enterprise servers, and storage platforms.
  • Maintain backup, replication, disaster recovery, and business continuity systems.
  • Monitor infrastructure performance, capacity, availability, and security.
  • Lead troubleshooting and root-cause analysis for complex system issues.
  • Apply security updates, remediate vulnerabilities, and support compliance requirements.
  • Manage data center equipment, including servers, storage, UPS systems, PDUs, racks, power, and environmental monitoring.
  • Coordinate hardware installations, upgrades, maintenance, and vendor support.
  • Create technical procedures, system diagrams, configuration records, and recovery plans.
  • Serve as a senior escalation resource and provide technical guidance to IT staff and project teams.

Preferred Technical Experience
  • VMware vSphere, ESXi, and vCenter
  • Windows Server, Active Directory, and Group Policy
  • Dell EMC PowerStore, Unity, PowerScale, Synology, or similar storage platforms
  • Veeam or comparable backup and recovery solutions
  • SAN, NAS, and storage virtualization
  • Google Workspace and email security platforms
  • Data center operations and server hardware
  • Infrastructure monitoring and performance tools
  • Disaster recovery, change management, and technical documentation

Qualifications
  • Bachelor's degree in information technology, computer science, information systems, or a related field-or equivalent professional experience.
  • Seven or more years of systems administration, infrastructure engineering, or systems engineering experience.
  • Experience supporting large-scale, multi-location enterprise environments.
  • Strong troubleshooting, analytical, documentation, and communication skills.
  • Ability to manage competing priorities and work effectively with internal teams and technology vendors.
  • VMware, Microsoft, CompTIA, ITIL, Dell EMC, Veeam, or related certifications are preferred.

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