Senior Escalation Engineer Jobs (NOW HIRING)

Senior IAM Engineer | USA | Pax8 | Remote

🚀 Why This Role

This is a rare opportunity to operate at senior technical depth while helping define how identity, access, and automation scale across a high-growth, AI-forward organisation. You'll join Pax8 at a time where new starters grow alongside new technology - influencing platforms, standards, and automation that impact thousands of partners and internal users worldwide.

💜 Life at Pax8

Pax8 is a fast-moving, cloud-native technology marketplace with a culture built on trust, innovation, and genuine human connection. We're proud of our inclusive, people-first approach and our reputation for doing things differently - from how we build technology to how we hire and grow our teams. Learn more about life at Pax8 on pax8.com and explore how we're shaping the future of the managed intelligence marketplace through our blog.

🛠 What You'll Be Doing:

• 🧠 Troubleshooting Complex Technical Issues: Assess and diagnoses high-severity and nonstandard technical issues, resolving incidents in alignment with established Service Level Objectives (SLOs). Act as a senior escalation consultant for Level I, II, and III engineers and leads resolution of cross-system or enterprise-wide incidents.

• 🔐 Leading Project Work: Design, deploy,maintain, anddocumententerprise IT systems, integrations, and automation workflows. Lead the technical execution of large or complex projects, including architecture, security, automation, and operational readiness.

• Establishing Best Practices for Maintenance and Resolution: Establish and enforce standards for system availability, continuity, security, and automation reliability, including monitoring, alerting, backups, patching, access controls, and workflow resiliency.

• 🚨 On Queue/Escalation Support: Act as a senior escalation point for critical incidents, applying sound judgment to assess urgency, impact, and risk whileidentifyingopportunities to improve incident response through automation and tooling enhancements.

• 📐 Automation & Infrastructure Enablement: Design and implementinfrastructureas code, workflow automation, and CI/CD pipelines to improve reliability and scalability.

• 📚Automation & Infrastructure Enablement: Build andmaintaineventdriven and APIbased automation across identity platforms, SaaS applications, and enterprise systems.

• Automation & Infrastructure Enablement: Leverage tools such as lowcode/nocode platforms, custom scripts, and AIenabled workflows to reduce manual effort and operational risk.

• 📈 Automation & Infrastructure Enablement: Establish automation standards and reusable patterns, driving adoption across Technology Services.

• 🧩 Contributing to Knowledge Bases: Author andmaintainadvanced technical documentation, SOPs, integration diagrams, and automation artifacts. Ensures documentation supports operational sustainability and audit readiness.

• 🌱 Personal Development & Mentoring Others: Drive continuous learning andmentorengineers by sharing automation patterns, integration strategies, and real-world implementation experience. Provides technical leadership for roadmap planning, audits, compliance reviews, and governance initiatives.

🌍 The Impact You'll Make:

Your work will directly improve security posture, operational scale, and employee experience across Pax8. By enabling reliable automation and strong governance, you'll help the business move faster with confidence - supporting teams, partners, and customers at global scale.

Skills & Experience You'll Bring:

• Subjectmatterexpertisein enterprise systems engineering, Identity and Access Management (IAM), and access governance frameworks.

• Deep experience with cloud platforms such as Azure, AWS, or GCP.

• Hands-on experience with Microsoft Entra ID (Azure AD), including identity lifecycle management, access governance, and enterprise application integrations.

• Strong experiencedesigning and maintaining automated provisioningand deprovisioning pipelines.

• Advanced knowledge of RBAC and ABAC access models and enforcement of least-privilege strategies.

• Strong automation background, including:

• Infrastructure as code (e.g., Terraform)

• CI/CD pipelines and GitHub Actions

• Workflow automation platforms such as n8n or similar orchestration tools

• Scripted and API-driven integrations across SaaS platforms

• Experience with Microsoft Partner Center, including tenant relationships, role assignments, identity configuration, and access delegation.

• Experience with Snow automation and Workday integrations is a strong plus.

• Familiarity with modern productivity and automation tooling (e.g., Cursor, Power Platform) to accelerate delivery.

• Strong understanding of security best practices in cloud-based and automated environments.

• Experience collaborating with Architecture and Governance teams to translate strategy into practical engineering solutions.

• Excellent written and verbal communication skills across technical and leadership audiences.

🔒 Trust and How We Hire

At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

🌈 Inclusivity Matters

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in USA.

💰 Compensation & Benefits

Salary Range: $120,000 - $150,000 per year, depending on experience, skills, location, and role alignment.

Our benefits package in the USA includes competitive compensation, performance incentives, comprehensive healthcare coverage, retirement plans, generous paid time off, wellbeing support, and ongoing learning and development opportunities.

📈 Your Growth at Pax8

There's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level.

🧠 About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

🔍 Background Checks

As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

🤝 Equal Opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes.

Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/

#LI-Hybrid
#LI-WP

At Pax8, we care deeply about building genuine, trustbased relationships - starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change.
By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.

Perks:

Why Join Pax8?

Because here, success isn't just about numbers-it's aboutimpact.
It's about being part of a team thatthinks bigger, empowers each other, and never loses sight of why we do what we do: to make the cloudeasier, more accessible, and more meaningful.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• Non-Commissioned Bonus Plans or Variable Commission

• 401(k) plan with employer match

• Medical, Dental & Vision Insurance

• Employee Assistance Program

• Employer Paid Short & Long Term Disability, Life and AD&D Insurance

• Flexible, Open Vacation

• Paid Sick Time Off

• Extended Leave for Life events

• RTD Eco Pass (For local Colorado Employees)

• Career Development Programs

• Stock Option Eligibility

• Employee-led Resource Groups

Please take a moment to review ourProprietary Rights and Non-Competition Agreement- this document outlines important information about your rights and responsibilities if you join our team.

Pax8 is an EEOC Employer.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

Job Applicant Privacy Notice