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Senior Director Retail Operation Jobs (NOW HIRING)

E Farmcredit

Director Retail Operations

Greencastle, IN · On-site

$92 - $201/hr

Variable compensation opportunities for eligible positions About Our Opportunity The Director Retail Operations leads retail operations across multiple locations to deliver a consistent, customer ...

C.P. Company

Retail Operation Specialist

Indiana, PA · On-site

$60 - $85/hr

The Retail Operation Specialist, reporting to the Head of Retail, will be responsible for overseeing and optimizing retail operational activities across all direct Stores and Corners. The role ...

Ram Realty Advisors LLC

Director, Retail

Charlotte, NC · On-site

... the portfolio's operations are being maximized. Implement short, intermediate, and long-term ... Communicate continually with the senior leadership team to apprise appropriate individuals on ...

HomeBuilt

Director, Retail Stores

Orem, UT · On-site

Overview Description The Director, Retail Stores serves as the senior operational leader for the Utah Valley market, responsible for the performance, profitability, culture, and growth of multiple ...

ALO

Director, Retail Learning

Beverly Hills, CA · On-site

$165K - $185K/yr

OVERVIEW The Director of Retail Learning sets the global strategy and vision for retail learning ... and operational execution. * Serve as a senior partner to Retail Customer Experience ...

ALO

Director, Retail Learning

Beverly Hills, CA · On-site

$165K - $185K/yr

OVERVIEW The Director of Retail Learning sets the global strategy and vision for retail learning ... and operational execution. * Serve as a senior partner to Retail Customer Experience ...

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Senior Director Retail Operation information

See salary details

$22.5K

$101.6K

$185K

How much do senior director retail operation jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior director retail operation in the United States is $101,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a senior director of retail operation do?

A Senior Director of Retail Operations oversees the strategic and day-to-day management of a company's retail stores or outlets. This role is responsible for driving sales performance, ensuring operational excellence, and implementing company policies across all locations. They lead and mentor store managers, analyze business data, develop budgets, and collaborate with other senior leaders to achieve business goals. Additionally, they play a key role in optimizing customer experience and supporting the company's growth initiatives.

What are the key skills and qualifications needed to thrive as a senior director of retail operation?

To thrive as a Senior Director of Retail Operations, you need extensive experience in retail management, strategic planning, and a relevant degree, often supported by proven leadership in multi-location operations. Familiarity with enterprise resource planning (ERP) systems, point-of-sale (POS) software, and data analytics tools is critical. Exceptional communication, problem-solving, and leadership skills enable you to motivate teams and drive organizational change. These competencies are essential to optimize operational efficiency, maximize profitability, and ensure consistent customer experiences across all retail locations.

What are some common challenges faced by a senior director of retail operation, and how can they be effectively managed?

A Senior Director of Retail Operations often encounters challenges such as maintaining consistent store performance across diverse locations, adapting to rapidly changing consumer trends, and integrating new technologies to enhance customer experience. Effective management involves strong communication with regional managers, data-driven decision-making, and the ability to lead cross-functional teams in implementing operational improvements. Building a culture of adaptability and continuous learning within the team is also essential for staying ahead in the competitive retail landscape.

What is the difference between Senior Director Retail Operation vs Director of Retail Operations?

AspectSenior Director Retail OperationDirector of Retail Operations
ResponsibilitiesOversees multiple regions or divisions, develops strategic initiatives, manages senior leadershipManages daily store operations, implements policies, supervises regional managers
CredentialsBachelor's degree, extensive retail management experience, leadership skillsBachelor's degree, significant retail experience, operational expertise
Work EnvironmentCorporate headquarters, strategic planning sessionsRetail stores, regional offices
Industry UsageCommon in large retail chains and corporationsWidely used across retail companies of various sizes

The Senior Director Retail Operation focuses on strategic leadership and overseeing multiple regions, while the Director of Retail Operations handles daily store management and operational execution. Both roles require retail experience and leadership skills, but differ in scope and level of responsibility.

What states have the most Senior Director Retail Operation jobs?

States with the most job openings for Senior Director Retail Operation jobs include:

Director Retail Operations

Farm Credit Mid-America

Crawfordsville, IN • On-site

$91K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Key responsibilities

  • Aligns and optimizes retail operations workflows and processes to support efficient, consistent delivery of sales and lending activities across locations.

  • Establishes, monitors, and enforces operating standards, procedures, and controls to ensure compliance with regulatory requirements and internal policies.

  • Leads and develops retail operations team members across assigned markets, driving capability, engagement, and accountability for results within the function.

Job description

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 14 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.  

SCHEDULE:  Full Time, Onsite 
TRAVEL REQUIRED:  50% - 75% 

LOCATION: Will cover the Crawfordsville, Greencastle, Kokomo, and Williamsport offices 

Compensation: The salary range for this position is estimated to be $91,854.00 - $200,929.00 annualized, which reflects the company's current estimate of the potential compensation range at the time of posting. This salary range reflects the anticipated compensation for this position and represents one component of the total rewards package. Final compensation will be determined based on factors such as experience, skills, education, qualifications, and allotted budget. The organization offers a comprehensive benefits program as part of its overall compensation strategy, and salary ranges are reviewed periodically to remain aligned with market conditions.

Benefits At A Glance

  • Eligible team members have access to a comprehensive benefits package that includes:
  • Medical, dental, and vision insurance 
  • Well-being and fitness reimbursement programs 
  • Paid vacation, sick leave, and holidays 
  • 401(k) plan with company contributions and matching opportunities 
  • Paid parental leave
  • Short-term and long-term disability coverage 
  • Tuition reimbursement and professional development programs 
  • Community involvement and volunteer opportunities 
  • Variable compensation opportunities for eligible positions
About Our Opportunity

The Director Retail Operations leads retail operations across multiple locations to deliver a consistent, customer-centric service experience that supports sales and lending performance. The DRO enhances operational effectiveness by streamlining workflows, reinforcing process consistency, and strengthening team capability to support execution across the retail network.

This role provides operational leadership for a defined function, aligning work with organizational goals and priorities. They build strong partnerships, lead complex initiatives, and create clarity for their teams. Directors foster a coaching culture, develop talent, and promote collaboration to advance shared outcomes across the Association.

How You Will Spend Your Time
  • Aligns and optimizes retail operations workflows and processes to support efficient, consistent delivery of sales and lending activities across locations.
  • Establishes, monitors, and enforces operating standards, procedures, and controls to ensure compliance with regulatory requirements and internal policies.
  • Conducts loan reviews and evaluates findings to strengthen operational performance and inform decision-making and leader feedback.
  • Coordinates cross-functional execution of retail initiatives to improve customer experience, operational consistency, and performance outcomes.
  • Leads and develops retail operations team members across assigned markets, driving capability, engagement, and accountability for results within the function.
  • Cultivates external and industry relationships to share best practices, strengthen market insight, and enhance organizational reputation.
  • Provides clear goals, plans, and expectations that translate strategy into action.
  • Leads complex initiatives that improve performance, quality, or innovation.
  • Develops team members through coaching, feedback, and accountability.
  • Builds strong partnerships across the Association resulting in alignment and coordinated execution.
  • Exercises sound judgment to balance business needs, risk, and customer impact.
Education & Experience
  • Bachelor's Degree with 5 years relevant experience.
Mental & Physical Requirements

While performing the responsibilities of this role, team members typically sit for extended periods, use hands for computer and office tasks, and communicate verbally. Standing or walking may be required on a frequent basis, with occasional reaching, lifting, or moving items weighing up to ten pounds. Vision requirements include close and distance vision. The work environment generally involves a moderate noise level.

This role requires sustained mental focus, problem-solving, and the ability to manage multiple tasks, with extended computer use common. Some positions may include additional physical or mental requirements related to driving, such as holding a valid driver's license and the ability to travel long distances.

Reasonable accommodations will be considered to enable individuals to perform the essential functions of the role.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family.  Here is a highlight of our Total Rewards and Benefits.

Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.

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