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Senior Director Retail Operation Jobs (NOW HIRING)

Dentsu Aegis Network Ltd.

$137 - $188/hr

The Senior Director, Retail Content & Operations will lead retail content, digital shelf and marketplace operations for Dentsu Commerce clients across Amazon, Walmart, TikTok Shop and other priority ...

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Kepler Group

Senior Director, Retail Media

New York, NY · On-site

... content and sales operations. You must embody the view that retail media being a holistic ... Act as a senior strategic partner for prospects, providing expert counsel on leveraging retail data ...

Kepler Group

Senior Director, Retail Media

New York, NY · On-site

... content and sales operations. You must embody the view that retail media being a holistic ... Act as a senior strategic partner for prospects, providing expert counsel on leveraging retail data ...

Michael Kors

$160 - $230/hr

What You'll Do Develop and lead the retail operations team by defining team strategy and project plans to execute initiatives. Drive omni-channel strategy to deliver a seamless end-to-end customer ...

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Senior Director Retail Operation information

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$22.5K

$101.6K

$185K

How much do senior director retail operation jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior director retail operation in the United States is $101,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a senior director of retail operation do?

A Senior Director of Retail Operations oversees the strategic and day-to-day management of a company's retail stores or outlets. This role is responsible for driving sales performance, ensuring operational excellence, and implementing company policies across all locations. They lead and mentor store managers, analyze business data, develop budgets, and collaborate with other senior leaders to achieve business goals. Additionally, they play a key role in optimizing customer experience and supporting the company's growth initiatives.

What are the key skills and qualifications needed to thrive as a senior director of retail operation?

To thrive as a Senior Director of Retail Operations, you need extensive experience in retail management, strategic planning, and a relevant degree, often supported by proven leadership in multi-location operations. Familiarity with enterprise resource planning (ERP) systems, point-of-sale (POS) software, and data analytics tools is critical. Exceptional communication, problem-solving, and leadership skills enable you to motivate teams and drive organizational change. These competencies are essential to optimize operational efficiency, maximize profitability, and ensure consistent customer experiences across all retail locations.

What are some common challenges faced by a senior director of retail operation, and how can they be effectively managed?

A Senior Director of Retail Operations often encounters challenges such as maintaining consistent store performance across diverse locations, adapting to rapidly changing consumer trends, and integrating new technologies to enhance customer experience. Effective management involves strong communication with regional managers, data-driven decision-making, and the ability to lead cross-functional teams in implementing operational improvements. Building a culture of adaptability and continuous learning within the team is also essential for staying ahead in the competitive retail landscape.

What is the difference between Senior Director Retail Operation vs Director of Retail Operations?

AspectSenior Director Retail OperationDirector of Retail Operations
ResponsibilitiesOversees multiple regions or divisions, develops strategic initiatives, manages senior leadershipManages daily store operations, implements policies, supervises regional managers
CredentialsBachelor's degree, extensive retail management experience, leadership skillsBachelor's degree, significant retail experience, operational expertise
Work EnvironmentCorporate headquarters, strategic planning sessionsRetail stores, regional offices
Industry UsageCommon in large retail chains and corporationsWidely used across retail companies of various sizes

The Senior Director Retail Operation focuses on strategic leadership and overseeing multiple regions, while the Director of Retail Operations handles daily store management and operational execution. Both roles require retail experience and leadership skills, but differ in scope and level of responsibility.

What states have the most Senior Director Retail Operation jobs?

States with the most job openings for Senior Director Retail Operation jobs include:

Senior Director, Retail Sales

Village Gourmet

Manhattan, NY • On-site

Full-time

Posted 17 days ago

Key responsibilities

  • Develop and execute Village Gourmet's national retail sales plan, aligning customer and channel priorities with revenue, margin, distribution, and portfolio goals.

  • Own senior-level relationships with priority retail customers, leading annual planning, negotiations, issue resolution, and new business development.

  • Lead, coach, and develop the retail sales organization across account leadership, regional sales, strategic account support, and sales administration.

Job description

Senior Director, Retail Sales
Village Gourmet | Sales | Full-Time, Exempt | Remote/Home Office | Northeast Preferred
Help Shape the Next Chapter of Village Gourmet's Retail Growth
Village Gourmet is a dynamic, purpose-driven specialty food company bringing together a portfolio of heritage brands-including 3 Little Pigs, Fabrique Délices, Longhini Sausage, Uncle Charley's, and Esposito's-under one shared vision: making moments magical through authentic, high-quality specialty foods.
We're looking for an accomplished, strategic, and highly collaborative Senior Director, Retail Sales to lead our retail sales organization and national retail growth strategy across our premium charcuterie, sausage, deli, and specialty food portfolio.
This is a high-impact leadership role for someone who knows how to turn customer strategy into profitable growth, build strong retailer and distributor relationships, elevate sales team performance, and bring disciplined commercial execution to a growing organization. The role reports to the Vice President, Commercial - Retail & Marketing and is classified as full-time, exempt.
What You'll Lead
National Retail Growth
You will develop and execute Village Gourmet's national retail sales plan, aligning customer and channel priorities with revenue, margin, distribution, and portfolio goals. You'll identify the best opportunities across customers, geographies, and channels and translate them into clear annual and multi-year growth plans.
Strategic Customer, Broker & Distributor Relationships
You will own senior-level relationships with priority retail customers while leading annual planning, negotiations, issue resolution, and new business development. You'll also establish clear performance expectations and scorecards for brokers and distributors to strengthen accountability and execution.
Sales Team Leadership
You will lead, coach, and develop the retail sales organization across account leadership, regional sales, strategic account support, and sales administration. This includes establishing clear ownership, performance expectations, development priorities, and succession readiness while strengthening commercial judgment and independent decision-making across the team.
Commercial & Financial Performance
You'll own retail forecasting, pipeline reporting, sales budgeting, trade investment recommendations, and performance reviews. In partnership with Finance and Commercial leadership, you'll help evaluate pricing, promotional economics, customer profitability, deductions, and return on investment.
Cross-Functional Execution
You'll work closely with Marketing, R&D, Operations, Supply Chain, Finance, and Quality to bring innovation, promotions, customer programs, and commercialization plans to life. Your customer and market insights will help shape decisions related to portfolio strategy, packaging, pricing, innovation, and launch execution.
What Success Looks Like
In this role, you will be expected to:
  • Deliver profitable retail sales growth against revenue, margin, distribution, and portfolio priorities.
  • Build strong, productive relationships with strategic customers, brokers, and distributors.
  • Improve forecast quality, commercial discipline, and return on trade investment.
  • Develop an accountable, capable retail sales team with clear ownership and strong execution.
  • Successfully execute innovation and customer programs across functions and channels.
  • Consistently demonstrate Village Gourmet's Core Values and disciplined operating principles.

Performance will be measured across areas including retail net sales and gross margin, distribution and velocity, forecast accuracy, trade investment effectiveness, strategic account growth, broker/distributor performance, team effectiveness, and innovation execution.
What You Bring
  • Bachelor's degree in Business, Marketing, or a related field preferred.
  • 12+ years of progressive retail sales experience in branded consumer packaged goods, including significant leadership responsibility.
  • Demonstrated success leading national or multi-region retail customers, brokers, distributors, and sales teams.
  • Experience selling refrigerated, deli, specialty food, meat, cheese, charcuterie, or adjacent premium food products strongly preferred.
  • Strong knowledge of annual planning, forecasting, pricing, trade investment, customer profitability, and P&L-related decisions.
  • Strong understanding of conventional, natural, specialty, club, mass, grocery, and e-commerce retail channels.
  • Ability to translate customer and market insights into profitable growth plans and commercial priorities.
  • Valid driver's license and ability to travel as required.
  • Proficiency with Microsoft Office and sales, forecasting, reporting, and customer management systems.
The Leadership Style We Value
The ideal leader brings:
  • Strategic, fact-based commercial judgment.
  • Collaborative leadership and the ability to influence across functions.
  • Strong coaching, communication, negotiation, and relationship-building skills.
  • Accountability, decisiveness, adaptability, and disciplined execution in a growing organization.
Work Arrangement & Travel
This is a full-time, exempt position with a remote/home office arrangement; Northeast location preferred. Approximately 40%-60% travel is required to support customers, brokers, distributors, company locations, and other business priorities. Evening, weekend, or extended-hours work may occasionally be required based on customer and business needs.
Compensation
Base Salary Range: $180,000 - $220,000 annually
Bonus / Incentive Opportunity: Annual Bonus targeted at 20%
Final compensation will be determined based on factors such as experience, qualifications, geographic location, internal equity, and the scope of the role.
Why Village Gourmet?
Our culture is grounded in five Core Values that shape how we work with one another, our customers, and our partners:
It Takes a Village - Teamwork
Always a Way - Relentlessness
Count on Me - Reliability
Dream Big - Boldness
Customer First - Commitment to our customers and one another
If you're energized by building strong customer partnerships, developing high-performing teams, and creating profitable growth across a distinctive portfolio of specialty food brands, we'd love to hear from you.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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