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Senior Desktop Support Jobs in Stoughton, WI (NOW HIRING)

Robert Half

Desktop Support Analyst

Middleton, WI · On-site

$24.70 - $28.60/hr

We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users in Green Bay, Wisconsin within a manufacturing environment. This Long-term Contract position ...

Sundial Software

ONSITE Deskside Technician 2

Madison, WI · On-site

$20.50 - $26/hr

Quickly learn and adapt to a constantly growing technical environment. 5. Follow and implement security policies while carrying out desktop support and assist in the creation, management and ...

AMETEK

Job Senior Software Engineer

Madison, WI · On-site

$123.50K - $162.80K/yr

Support applications, service, and manufacturing teams through technical troubleshooting and ... NET desktop applications using WPF and MVVM, including data access with Entity Framework. * Using ...

AMETEK

Job Senior Software Engineer

Madison, WI · On-site

$123.50K - $162.80K/yr

Support applications, service, and manufacturing teams through technical troubleshooting and ... NET desktop applications using WPF and MVVM, including data access with Entity Framework. * Using ...

Ametek

Senior Software Engineer

Madison, WI · On-site

$123.50K - $162.80K/yr

Support applications, service, and manufacturing teams through technical troubleshooting and ... NET desktop applications using WPF and MVVM, including data access with Entity Framework. * Using ...

Ametek

Senior Software Engineer

Madison, WI

$123.50K - $162.80K/yr

Support applications, service, and manufacturing teams through technical troubleshooting and ... NET desktop applications using WPF and MVVM, including data access with Entity Framework. * Using ...

Sky Systems Inc

IT Support (Part Time)

Madison, WI

$21.75 - $29.75/hr

Position: IT Support Engineer Working Model: This is a dispatch support / on-need basis position ... Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other ...

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Senior Desktop Support information

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$14

$34

$58

How much do senior desktop support jobs pay per hour?

As of May 27, 2026, the average hourly pay for senior desktop support in Stoughton, WI is $34.97, according to ZipRecruiter salary data. Most workers in this role earn between $23.22 and $46.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What are some of the main challenges a Senior Desktop Support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are Senior Desktop Support specialists?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What cities near Stoughton, WI are hiring for Senior Desktop Support jobs? Cities near Stoughton, WI with the most Senior Desktop Support job openings:
Senior Desktop Support jobs near you
Desktop Support Analyst

Desktop Support Analyst

Robert Half

Middleton, WI • On-site

$24.70 - $28.60/hr

Temporary

Posted 5 days ago

Job description

We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users in Green Bay, Wisconsin within a manufacturing environment. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving day-to-day technology issues, and delivering responsive support that helps employees stay productive. The role offers a strong mix of desktop troubleshooting, device support, and direct interaction with internal teams in a fast-paced onsite setting.


Responsibilities:

• Deliver first-line support for desktops, laptops, tablets, barcode scanners, printers, and other end-user devices across the site.

• Investigate technical issues involving hardware, operating systems, and business applications, then apply practical solutions to restore service quickly.

• Prepare and deploy new equipment through imaging, configuration, installation, and replacement activities throughout the device lifecycle.

• Maintain clear technical records and contribute to internal support documentation to improve issue resolution and team knowledge sharing.

• Assist with user-facing technology updates, rollout activities, and upgrade efforts while minimizing disruption to daily operations.

• Coordinate with external technology vendors for equipment service, repairs, and support-related follow-up.

• Respond to outages and service interruptions with urgency to reduce downtime and maintain business continuity.

• Work closely with colleagues and onsite users to deliver dependable support and a positive customer experience.

• 3+ years of experience in desktop support, help desk, or workstation support roles.

• Working knowledge of Microsoft Windows environments, including Windows 10, domain-based systems, and Active Directory.

• Experience supporting Microsoft 365 and standard office productivity tools.

• Ability to troubleshoot workstation hardware, peripheral devices, and common end-user software issues.

• Familiarity with service desk ticketing processes and structured issue tracking.

• Strong communication skills with a customer-focused approach to onsite support.

• Exposure to Apple device support or experience in a manufacturing setting is preferred.

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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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