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Senior Desktop Support Engineer Jobs in Troy, IL

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Support Engineer I

Saint Louis, MO · On-site

$40K - $50K/yr

Support Engineer I Location: St. Louis, MO Schedule: In Office with Potential Hybrid Opportunities ... Experience supporting desktop and laptop hardware. * Familiarity with remote support tools and ...

Moore Computing LLP

Senior MSP Engineer

Saint Louis, MO · On-site

$101K - $139K/yr

SENIOR MSP ENGINEER Job Summary Our Senior Support Center Engineers support end-users by remote ... day Support various versions of desktop operating systems (Windows 10, Mac, etc.) Work with 3rd ...

Moore Computing LLP

Senior MSP Engineer

Saint Louis, MO

$101K - $139K/yr

SENIOR MSP ENGINEER Job Summary Our Senior Support Center Engineers support end-users by remote ... day Support various versions of desktop operating systems (Windows 10, Mac, etc.) Work with 3rd ...

Moore Computing LLP

Senior MSP Engineer

Saint Louis, MO · On-site

$101K - $139K/yr

SENIOR MSP ENGINEER Job Summary Our Senior Support Center Engineers support end-users by remote ... day Support various versions of desktop operating systems (Windows 10, Mac, etc.) Work with 3rd ...

Moore Computing LLP

IT Field Engineer

Saint Louis, MO · On-site

Job Summary Our Field Engineers support end-user clients both onsite and by remote support. By ... Support various versions of desktop operating systems * Work with 3rd party vendors to support ...

Moore Computing LLP

IT Field Engineer

Saint Louis, MO · On-site

Job Summary Our Field Engineers support end-user clients both onsite and by remote support. By ... Support various versions of desktop operating systems * Work with 3rd party vendors to support ...

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All JobsDesktop Support Engineer JobsSenior Desktop Support Engineer JobsSenior Desktop Support Engineer Jobs in Troy, IL

Senior Desktop Support Engineer information

See Troy, IL salary details

$21K

$96.2K

$148.1K

How much do senior desktop support engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for senior desktop support engineer in Troy, IL is $96,183.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,900.00 and $116,000.00 per year, depending on experience, location, and employer.

What is a senior desktop support engineer?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a senior desktop support engineer?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.

What are some common challenges faced by senior desktop support engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What cities near Troy, IL are hiring for Senior Desktop Support Engineer jobs?

Cities near Troy, IL with the most Senior Desktop Support Engineer job openings:

Senior Desktop Support Engineer jobs near you
Infographic showing various Senior Desktop Support Engineer job openings in Troy, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,183 per year, or $46.2 per hour.

Desktop Support Specialist - Senior

Scott Air Force Base, IL

DecisionPoint | Cortek
See more jobs at DecisionPoint | Cortekexternal

Full-time

Re-posted 21 days ago

Job description

DecisionPoint seeks a Desktop Support Specialist - Senior to provide advanced onsite desktop, executive, and mission IT support for SDDC G6. This position supports senior-level users, HQ SDDC staff, and operational mission requirements across NIPR and SIPR environments. 

The Desktop Support Specialist Senior will perform advanced troubleshooting, workstation configuration, executive support, endpoint readiness checks, peripheral support, and coordination with other technical support functions. 

This position is located at HQ SDDC, Scott Air Force Base, Illinois. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.


The Senior Desktop Support Specialist will: 

  • Provide senior-level desktop and endpoint support for HQ SDDC users.  
  • Configure, support, and troubleshoot desktops, laptops, email, printers, portable electronic devices, desktop VTC equipment, and peripherals.  
  • Support senior leader and VIP users, including pre-travel device checks and rapid-response issue resolution.  
  • Coordinate communications and computer support requirements across C4 support functions.  
  • Troubleshoot hardware, software, user access, network connectivity, and endpoint performance issues.  
  • Support workstation imaging, deployment, refresh, and replacement activities.  
  • Provide escalation support to intermediate help desk and desktop technicians.  
  • Monitor and report planned, unplanned, and potential outages affecting end users.  
  • Support STIG, patching, vulnerability remediation, documentation, and baseline compliance activities.  
  • Create and maintain SOPs, troubleshooting guides, and knowledge articles.  
  • Provide on-call support as required for mission-critical senior leader or operational support needs.  

Clearance Requirement: 

  • Must hold an active Secret clearance. 
  • Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access. 

Education: 

  • High School Diploma required.
  • Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related discipline preferred.  

Experience: 

  • Minimum 8 years of experience providing desktop, endpoint, help desk, or enterprise IT support.  
  • Experience supporting senior executives, military leaders, or VIP customers preferred.  
  • Experience supporting DoD or federal IT environments, including NIPR/SIPR and CAC-enabled systems.  
  • Experience with Windows endpoint administration, workstation imaging, patching, and peripheral troubleshooting.  

Technical Knowledge: 

  • Advanced knowledge of desktop support, endpoint lifecycle management, baseline configuration, and user device troubleshooting.  
  • Familiarity with DoD cybersecurity practices, STIGs, IAVA/IAVM compliance, and patch management.  
  • Ability to coordinate across help 

Apply