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Senior Desktop Support Engineer Jobs in Volo, IL

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Job Title: Senior Support Engineer Industry: Information Technology / Professional Services ... Serve as an escalation resource for complex desktop support and end-user technology issues.

TEKsystems

Desktop Support Analyst

Buffalo Grove, IL · On-site

$25 - $32/hr

Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support Engineer to provide hands-on technical support for end users across a fast-paced and highly collaborative ...

TEKsystems

Desktop Support Analyst

Buffalo Grove, IL · On-site

$25 - $32/hr

Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support Engineer to provide hands-on technical support for end users across a fast-paced and highly collaborative ...

Benchwood Foods

Senior Support Engineer

Kenosha, WI · On-site

$90 - $130/hr

... Senior Systems Engineer provides advanced technical support and infrastructure administration ... Active Directory, Group Policy, DNS/DHCP, File services, print services, and Remote Desktop ...

IDEX

Desktop Support Systems Analyst

Northbrook, IL

$36/hr

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR ... Provide white-glove support to executive leadership and senior stakeholders * Prepare and support ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Kelco Industries is a market leader in cost-effective, high performance, custom engineered ... Job Summary The IT Desktop Support position provides day-to-day technical support to employees and ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Kelco Industries is a market leader in cost-effective, high performance, custom engineered ... Job Summary The IT Desktop Support position provides day-to-day technical support to employees and ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Kelco Industries is a market leader in cost-effective, high performance, custom engineered ... The IT Desktop Support position provides day-to-day technical support to employees and helps ...

AbbVie

AI Support Engineer

North Chicago, IL · On-site

$65K/yr

AbbVie is seeking an AI Support Engineer to join our team in a role dedicated to supporting the ... senior team members. * Collaborate with business and technical teams to support the planning ...

AbbVie

AI Support Engineer

North Chicago, IL · On-site

AbbVie is seeking an AI Support Engineer to join our team in a role dedicated to supporting the ... senior team members. * Collaborate with business and technical teams to support the planning ...

AbbVie

AI Support Engineer

North Chicago, IL · On-site

AbbVie is seeking an AI Support Engineer to join our team in a role dedicated to supporting the ... senior team members. * Collaborate with business and technical teams to support the planning ...

NEOGOV

Desktop Technician

Crystal Lake, IL · On-site

$19.75 - $25/hr

... support, utilizing in-depth system and application knowledge. • Analyze and optimize desktop performance in collaboration with Desktop Engineers. • Research, evaluate, install, configure, and ...

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All JobsDesktop Support Engineer JobsSenior Desktop Support Engineer JobsSenior Desktop Support Engineer Jobs in Volo, IL

Senior Desktop Support Engineer information

See Volo, IL salary details

$21.6K

$99.3K

$152.9K

How much do senior desktop support engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for senior desktop support engineer in Volo, IL is $99,299.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,400.00 and $119,700.00 per year, depending on experience, location, and employer.

What is a senior desktop support engineer?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a senior desktop support engineer?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.

What are some common challenges faced by senior desktop support engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What cities near Volo, IL are hiring for Senior Desktop Support Engineer jobs?

Cities near Volo, IL with the most Senior Desktop Support Engineer job openings:

Senior Desktop Support Engineer jobs near you

Senior Support Engineer

Mundelein, IL • On-site

Addison Group
See more jobs at Addison Groupexternal

$75K - $90K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

Job Title: Senior Support Engineer

Industry: Information Technology / Professional Services

Location (City, State): Chicago, IL

Assignment Type: Direct Hire

Pay: $75,000 - $90,000 annually

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (occasional after-hours support as needed)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Our client is a rapidly growing organization focused on delivering exceptional workplace experiences through innovative technology solutions and outstanding customer service. They foster a collaborative, fast-paced environment where employees have the opportunity to make a meaningful impact and contribute to ongoing growth and success.

Job Description:

We are seeking a Senior Support Engineer to provide advanced technical support and endpoint management for a growing organization. This individual will play a key role in supporting users, maintaining workplace technologies, troubleshooting technical issues, and ensuring a seamless experience across office and collaboration environments. The ideal candidate is hands-on, customer-focused, and experienced with Microsoft technologies, endpoint administration, and audiovisual support.

Key Responsibilities:

  • Serve as an escalation resource for complex desktop support and end-user technology issues.
  • Provide support for Windows devices, mobile technologies, peripherals, and productivity applications.
  • Manage the full lifecycle of endpoint devices, including deployment, configuration, maintenance, and replacement.
  • Administer and support Microsoft 365 technologies and related collaboration platforms.
  • Troubleshoot and maintain conference room, video conferencing, and audiovisual systems.
  • Support connectivity and networking issues involving Wi-Fi, VPN access, DNS, DHCP, and related technologies.
  • Coordinate with vendors regarding hardware procurement, repairs, warranties, and equipment installations.
  • Monitor endpoint performance and proactively resolve issues impacting users.
  • Support technology initiatives across multiple office locations as needed.
  • Promote endpoint security standards, device compliance, multifactor authentication, and access management best practices.
  • Develop and maintain technical documentation, support processes, and knowledge base resources.
  • Participate in projects focused on workplace technology enhancements, security improvements, and operational efficiency.

Qualifications:

  • 3-10 years of experience in desktop support, endpoint administration, IT operations, or a related technical support role.
  • Strong hands-on experience with Microsoft 365 administration.
  • Experience managing endpoints through Microsoft Intune or similar device management platforms.
  • Background supporting conference room technologies, collaboration tools, and audiovisual equipment.
  • Knowledge of Windows operating systems and enterprise support environments.
  • Understanding of networking fundamentals, including Wi-Fi, VPN, DNS, DHCP, and endpoint connectivity.
  • Strong troubleshooting, communication, and customer service skills.
  • Ability to prioritize competing demands and work effectively in a fast-paced environment.

Additional Details:

  • 100% onsite position located in Chicago.
  • High-visibility role interacting with employees, leadership teams, and external vendors.
  • Opportunity to support both day-to-day operations and long-term technology initiatives.
  • Interview process includes a phone interview followed by onsite meetings with leadership.

Perks:

  • Opportunity to join a growing organization with strong leadership support.
  • Exposure to a wide range of modern workplace technologies.
  • High-impact role with visibility across multiple departments.
  • Collaborative team environment with opportunities for professional growth.
  • Hands-on involvement in technology improvements and infrastructure initiatives.