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Senior Desktop Support Engineer Jobs in Volo, IL

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Job Title: Senior Support Engineer Industry: Information Technology / Professional Services ... Serve as an escalation resource for complex desktop support and end-user technology issues.

IDEX

Desktop Support Systems Analyst

Northbrook, IL

$36/hr

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR ... Provide white-glove support to executive leadership and senior stakeholders * Prepare and support ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Kelco Industries is a market leader in cost-effective, high performance, custom engineered ... Job Summary The IT Desktop Support position provides day-to-day technical support to employees and ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Kelco Industries is a market leader in cost-effective, high performance, custom engineered ... Job Summary The IT Desktop Support position provides day-to-day technical support to employees and ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Kelco Industries is a market leader in cost-effective, high performance, custom engineered ... The IT Desktop Support position provides day-to-day technical support to employees and helps ...

Wipro Limited

DESKTOP ADMINISTRATOR L2

Riverwoods, IL · On-site

$35K - $76K/yr

Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and ... The IT Support Technician is part of the global IT Support and End User Services organisation and ...

AbbVie

AI Support Engineer

North Chicago, IL · On-site

$65K/yr

AbbVie is seeking an AI Support Engineer to join our team in a role dedicated to supporting the ... senior team members. * Collaborate with business and technical teams to support the planning ...

AbbVie

AI Support Engineer

North Chicago, IL · On-site

AbbVie is seeking an AI Support Engineer to join our team in a role dedicated to supporting the ... senior team members. * Collaborate with business and technical teams to support the planning ...

AbbVie

AI Support Engineer

North Chicago, IL · On-site

AbbVie is seeking an AI Support Engineer to join our team in a role dedicated to supporting the ... senior team members. * Collaborate with business and technical teams to support the planning ...

NEOGOV

Desktop Technician

Crystal Lake, IL · On-site

$19.75 - $25/hr

... support, utilizing in-depth system and application knowledge. • Analyze and optimize desktop performance in collaboration with Desktop Engineers. • Research, evaluate, install, configure, and ...

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All JobsDesktop Support Engineer JobsSenior Desktop Support Engineer JobsSenior Desktop Support Engineer Jobs in Volo, IL

Senior Desktop Support Engineer information

See Volo, IL salary details

$21.6K

$99.3K

$152.9K

How much do senior desktop support engineer jobs pay per year?

As of Sep 1, 2026, the average yearly pay for senior desktop support engineer in Volo, IL is $99,299.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,400.00 and $119,700.00 per year, depending on experience, location, and employer.

What is a senior desktop support engineer?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a senior desktop support engineer?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.

What are some common challenges faced by senior desktop support engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What cities near Volo, IL are hiring for Senior Desktop Support Engineer jobs?

Cities near Volo, IL with the most Senior Desktop Support Engineer job openings:

Senior Desktop Support Engineer jobs near you

Desktop Support Engineer(Dispatch/On demand)

Axiom Technologies

Mundelein, IL • On-site

Other

Posted 2 days ago

New

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Bay Area, CA

Contract Type: Independent Contractor / (Dispatch /Part-Time)

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.

This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

● Provide on-site desktop and IT support for end users at the client location.

● Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.

● Install, configure, and maintain hardware, operating systems, and enterprise software applications.

● Support network connectivity issues, including LAN troubleshooting.

● Assist with device setup, replacement, and hardware installations.

● Perform basic network troubleshooting using console access when required.

● Document service activities and communicate updates to the service delivery team.

● Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

● Strong knowledge of Windows operating systems and desktop environments

● Experience in hardware troubleshooting and replacement

● Basic understanding of networking (LAN connectivity, switches, routers)

● Ability to diagnose and resolve desktop, printer, and peripheral issues

● Good communication and customer service skills

● Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

● Windows Laptop

● LAN Cable

● Console Cable

● Screwdriver Toolkit

● Basic IT troubleshooting tools

Work Model

● On-demand / field support role

● Work assignments will be shared by the Service Delivery Team

● Engineers will be contacted via phone or email when support is required

● Engineers will receive site location, SPOC details, and reporting time before each assignment

● No guaranteed number of working hours

Contract Type

● Independent Contractor (1099)

Interested candidates are invited to send their resumes to: careers.us@axiomtechnologies.com

Apply